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Medical Information Manager

Ipsen Biopharmaceuticals, Inc.
Start date
Feb 16, 2024

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Information Technology, Information/Data Security
Required Education
Bachelors Degree
Position Type
Full time
Pharm Country

Job Details


Medical Information Manager


Ipsen Biopharmaceuticals Inc.

Job Description:

Medical Information Manager

The Medical Information Manager is a member of the US Affiliate Medical Affairs department. The Medical Information Manager is an office-based professional who is responsible for the creation and maintenance of medical information content that will be used to appropriately respond to unsolicited medical information requests for the Ipsen US products The Medical Information Manager will be responsible to identify the need gaps for responses creation and/or data generation needs.

The Medical Information Manager will have clinical knowledge of IPSEN’s products, and the therapies associated with them. This person can serve as a therapy area and product expert for both internal and external customers. This role is responsible for developing, reviewing, and updating local medical information content. The medical information responses must be accurate, current, fair- balanced, and of high quality. This role also collaborates with global MI affiliates in order to share best practices. This role reports into the Medical Information Head for the US Ipsen affiliate.

Main responsibilities / job expectations

Responsibilities will include, but are not limited to, the following:

Content Management:

  • Acts as a subject matter expert for one or more therapeutic areas (TAs)
    • Maintain current familiarity of published medical literature relating to Ipsen products
  • Proactively develops and updates local medical information content that is current, complete, medically accurate, and fair- balanced
    • Uses the Veeva system, for Medical Review Committee (MRC) review/approval of medical information content
    • Maintains current medical information content in the Medical Information Database (IRMS database)
  • Performs complex scientific literature searches in response to specific requests as well as on a proactive basis. Effectively shares this information with internal stakeholders

Supports Organization:

  • Interfaces with Global Medical Information and US Medical Affairs colleagues to exchange medical information and best practices.
  • Participates and collaborates on project teams to represent Medical Information for the therapeutic area(s)
  • Acts as a resource to support the Medical Information Call Center to help respond to escalated queries that require a custom literature search and/ or response
  • Conducts training sessions for the Medical Information Call Center and other internal business partners on medical information content (medical information letters, FAQs, etc.)
  • Provides training to Commercial Personnel on our medical information processes.
  • Promotes and ensures the sharing of best practices for Medical Information content management
  • Completes all assigned SOPs and training within designated timeframe and adheres to job-specific SOPs and work instructions
  • Attends and staffs medical information booth conferences to respond to unsolicited medical information queries from HCPs as appropriate providing fair, balanced and medically accurate information on Ipsen’s products
  • Participates in coverage for MI inquiry management after business hours
  • May assist with Ipsen’s Medical Affairs PharmD Fellowship program
  • Identifies, obtains pertinent data, and forwards adverse events (AEs) and product quality complaints (PQCs) to Ipsen Call Center in accordance with policy and procedures
  • Assists in generating medical information metrics and insights
  • Participates in the content materials review process
  • Performs other responsibilities as assigned by supervisor


  • Complies with all laws, regulations and policies that govern the conduct of Ipsen U.S. staff
  • Ensures that provision of primary literature to client’s internal and external customers are compliant with copyright regulations.
  • Maintains appropriate files and documentation as necessary for regulatory compliance.
  • Ensure activities are carried out in a compliant manner at scientific meetings and congresses.

Knowledge, abilities & experience

Education / Certifications:

  • Advanced degree in life science/healthcare (Pharm.D., PhD, MD) required


  • Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD/Pharm.D/MD without experience; or equivalent work experience.
  • 2+ years of Drug Information in a Pharmaceutical Industry Experience or related Clinical Pharmacy Practice/Managed Care Experience Required
  • Demonstrated excellent medical writing skills to synthesize scientific data in order to create and communicate medical information content
  • Proficient in literature searching in EMBASE, pubmed
  • Previous experience in a Medical Information Call Center is a plus
  • Proficient in IRMS (Medical Information Database for Content Management) is a plus
  • Proficient in MS office applications.
  • Relevant therapeutic background desired (Oncology, Neurology, Rare Diseases, Endocrinology)


  • English

Key Technical Competencies Required

  • Proficient in conducting medical literature database searches
  • Proficient in medical writing for medical information response documents
  • Ability to summarize medical literature/ accurately and appropriately (creating medical information response documents that are accurate, current, scientifically fair- balanced, and of high quality).
  • Prior experience working in IRMS is strongly preferred
  • Knowledge of regulatory authorities, legal, and industry guidelines and requirements related to the practice of medical and drug information in the pharmaceutical/biotech industry.
  • Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers
  • Strong verbal communication and presentation skills
  • Ability to work independently and as a team player
  • Be result-oriented, proven track record of success
  • Must Demonstrate flexibility in response to changing needs and competing demands.
  • Must Demonstrate a positive attitude.
  • Strong collaboration and interpersonal skills
  • Demonstrates excellent time management skills and is able to manage complexity and to adapt to new circumstances and ideas. Demonstrates an ability to be entrepreneurial and able to work in a highly dynamic environment
  • Solutions oriented
  • Ability to travel up to 25% to represent company at medical conferences, presentations, and other meetings

The annual base salary range for this position is $91,500-$134,200.

This job is eligible to participate in our short-term incentives program.

At Ipsen we are proud to offer a comprehensive employee benefits package, including 401(k) with company contributions, group medical, dental and vision coverage, life and disability insurance, short- and long-term disability insurance, as well as flexible spending accounts. Ipsen also provides parental leave, paid time off, a discretionary winter shutdown, well-being allowance, commuter benefits, and much more.

The pay range displayed above is the range of base pay compensation within which Ipsen expects to pay for this role at the time of this posting. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and demonstrated skills.

IPSEN is an equal opportunity employer that strictly prohibits unlawful discrimination. We recruit, employ, train, compensate, and promote without regard to an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.


Ipsen (Euronext: IPN; ADR: IPSEY) is a global, biopharmaceutical group focused on innovation and specialty care. The group develops and commercializes innovative medicines in three key therapeutic areas - Oncology, Neuroscience and Rare Diseases. At Ipsen, we focus our resources, investments and energy on discovering, developing and commercializing new therapeutic options to provide hope for patients whose lives are challenged by difficult-to-treat diseases. Ipsen's North American operations and headquarters are located in Cambridge, Massachusetts, where our fully integrated biopharmaceutical team across External Innovation and Partnering, Research & Development (R&D), Manufacturing and Commercial collaborate. Cambridge is home to Ipsen's third global hub, in addition to R&D centers in Paris-Saclay in France and Oxford in the United Kingdom. With additional offices in Basking Ridge, N.J. and Mississauga, Ontario, Ipsen employs approximately 600 people in North America. For more information on Ipsen in North America, please visit or


Company info
1 Main Street
Unit 700

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