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Director Operational Excellence and Business Process Management

CSL Behring
Boca Raton, FL
Start date
Feb 13, 2024

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Job Details


This position directly analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. Researches best business practices within and outside the organization to establish benchmark data. Develops and/or coordinates improved policies, methods, procedures, instructions, and forms to achieve greater operations efficiency and cost-effectiveness. Collects and analyzes process data to proactively initiate, develop and recommend business practices and procedures. Works directly with Plasma Leadership Team to identify opportunity areas using data driven methodologies and data.


Strategy and Project Definition/Planning

  • Develops short and long-term OE strategies and a strategic roadmap with the overall CSL Plasma strategy.
  • Assures that processes are in place for effective Idea Management
  • Develops plans for initiatives, based on the OE strategic roadmap, designed to adopt leading practice and institute improvements across Plasma.
  • Ensures alignment with corporate and business expectations on continuous improvement targets to ensure cost-effectiveness.

Project Implementation

  • Develops and executes the business process management function to enable process management capability
  • Aligns OE programs/projects with senior leadership to ensure they deliver significant value.
  • Proactively identifies gaps and develops plans to mitigate any potential risk and take advantage of identifies opportunities.


  • Fosters a sense of urgency and champions change that pushes for continuous improvement across CSL Plasma, resulting in efficiency improvements, sustained quality and safety, and lower costs.
  • Exercises advanced technical competence in CI tools and underlying principles and methodologies.


  • Develops and implements communication plans to promote a culture and mindset of operational and business excellence.
  • Facilitates sharing of knowledge and best practices across Plasma functions.

Building OE/CI Skills

  • Promotes a continuous ongoing learning environment to ensure training and development related to OE approaches, methodologies, and tools in collaboration with Learning & Development and Technical Training departments.
  • Develops OE organization designed to provide field support for the institutionalization of an OE culture through coaching and training on OE/CI tools and problem solving.
  • Manages the process for establishing and maintaining effective measurement, accountability for metrics and target setting
  • Continuously improves operational processes to maintain target performance levels


  • Develops and promotes standard OE approach and OE/CI toolbox, utilizing multiple methodologies (e.g., Shingo, Lean, Six Sigma, Kaizen, etc.) and related tools as appropriate in an integrated "toolbox" approach.
  • Develops standard process for engagement of OE/CI resources in support of Operations and support functions.
  • Defines and implements global standards in support of multi-functional process governance


  • Support the determination of financial benefit for all improvement initiatives.
  • Other Duties as assigned.



  • Bachelor's degree in engineering, IT, Business or related technical area.
  • MBA and/or equivalent general management experience preferred.


  • 10+ years relevant experience, e.g., operational excellence, continuous improvement, process design, project management and/or business management.
  • Experience with a large, distributed workforce.
  • Excellent facilitation and change management leadership experience.
  • Process/Continuous Improvement experience in Shingo, Lean, Six Sigma, Kaizen or equivalent. Six Sigma Black Belt strongly preferred
  • Solid experience planning, organizing, analyzing, and problem solving.
  • Proven record of excellent written and oral communication skills.
  • Influencing and motivating teams to deliver tangible results.
  • Working knowledge of FDA regulations including GMP, OSHA and CLIA desirable.
  • Advancing the culture and mindset of Operational Excellence and Continuous Improvement.
  • Leading teams to understand economic impact of process decisions, creating new process in a controlled manner and making measurable financial and quality performance metrics improvements.
  • Manages team with average complexity
  • Focus on tactical and operational plans with short-to mid-term focus (e.g., 1-2 years).
  • Problems faced are often complex and require extensive investigation and analysis
  • Requires ability to proactively influence others to accept practices and approaches, and ability to communicate outside own functional areas.
  • Proficient in Microsoft Office tools (Excel, Word, PowerPoint, and Visio).
  • Working knowledge of Minitab, SPSS, or similar statistical software
  • Problem solving capabilities

Other Competencies include:

o Collaborates

o Communicates Effectively

o Manages Complexity

o Manages Conflict

o Decision Quality

o Financial Acumen

o Global Perspective

o Drives Results

Working Conditions:

  • The ability to work on complex problems where analysis of situation or data requires an in-depth evaluation of various factors to achieve best results.
  • Excellent critical reasoning, decision-making and problem-solving skills to analyze situations, determine risks, find solutions to prevent future issues and resolve recurring defects.
  • Shares information with external and internal contacts with common desire to reach a solution.
  • Ability to make decisions which have significant impact on the department's creditability, operations, and service.
  • Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact and/or develop presentations.
  • Ability to work remote.
  • In general, limited overnight travel required. However, volume of travel can be impacted by the needs of projects or company meetings.
  • Walking and standing up to 3 hours.
  • Occasionally exposure to blood borne pathogens.
  • Fast paced environment with frequent interruptions

Our Benefits

CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit

About CSLPlasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

Do work that matters at CSL Plasma!


As the third largest global biotechnology company with employees in more than 35 countries, CSL Behring is focused on serving patients with serious and rare diseases, including coagulation disorders, primary immune deficiencies, hereditary angioedema, respiratory disease and neurological disorders. We collaborate with patient and biomedical communities to improve access to therapies, advance scientific knowledge and support future medical research. 

CSL Behring's dynamic environment fosters innovation and attracts the best and brightest who share a commitment to helping save lives. People here are free to live their Promising FUTURES where they can fulfill their individual career aspirations and realize their potential. 

CSL Behring is committed to diversity and inclusion, both of which underpin our Values of patient focus, innovation, collaboration, integrity and superior performance. We believe that by harnessing and honoring the unique capabilities, experiences and perspectives of our people, we are better able to serve our patients.

CSL Behring operates one of the world's largest plasma collection networks, CSL Plasma. The parent company, CSL Limited, headquartered in Melbourne, Australia, employs more than 27,000 people, and provides its life-saving medicines in more than 70 countries. 
For more information visit Help us deliver on our promise to save lives and protect the health of people around the world. Promising FUTURES start at CSL Behring!

Stock Symbol: CSL

Stock Exchange: Australian Securities Exchange

Company info
1020 First Avenue
King of Prussia

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