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Manager, Customer & External Event Planning

Gilead Sciences, Inc.
Foster City, CA
Start date
Feb 10, 2024

Job Details

Manager, Customer & External Event Planning
United States - California - Foster City

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the company’s five core values. That’s because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

We empower our leaders to step up, share ideas, listen, learn, and lead. We're welcoming bright, diverse, and imaginative minds; we're nurturing them to foster an environment of inclusion and growth where innovation is encouraged. We expect our people leaders to model that environment, and to focus on creating inclusion, developing talent, and enabling teams.

Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact. Join Gilead and help create possible, together.
Job Description

Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis, and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.

Gilead's mission is to discover, develop, and deliver therapies that will improve the lives of patients with life-threatening illnesses worldwide. The Manager, Customer & External Events will support the assigned Gilead Sciences product/brand or functional teams in developing, delivering, and managing the various advisory board strategies, plans, logistics, tactics, and resources. These teams may include relevant partners/stakeholders in the U.S. Commercial, Medical Affairs, Global Commercial Organizations, and potentially other Gilead Sciences groups. This role oversees end-to-end customer experiences for advisory boards and external meetings.

This role is located out of our Foster City CA office.

Essential Duties and Responsibilities
  • Collaborate with internal partners (primarily marketing and medical leads), stakeholders, and external partners to develop an in-depth understanding of their business needs and objectives and execute their vision.
  • Manage budget and resource allocation for assigned advisory boards/meetings. Responsible for goals and objectives meeting high standards and within budget. Ensure the most cost-efficient and effective resources are deployed to avoid redundancies in work efforts.
  • Independently manage all aspects of event development and execution, including but not limited to overall project management, vendor and agency management, executive communication, approval on key elements of the meeting or event, leadership of cross-functional steering committees, sharing best practices and developing best-in-class meeting strategies to support business objectives, drive decisions and action.
  • Manage without authority, leadership, and oversight of customer meetings to ensure consistency and continuity across the organization
  • Ensure all customer meeting activities are fully compliant with governing laws, regulations, as well as Gilead policies and procedures
  • Accountable for strategic multi-year planning, budget management and optimization, vendor management, and collaboration and partnership with Marketing, Sales, CL&D (Commercial Learning & Development), PRC, Medical, Business Conduct, peers within the Meeting & Events Department, and other internal and external partners
  • Evaluate vendor services according to industry standards and stakeholder requirements and, communicate and gain buy-in on recommendations, negotiate contracts to fulfill project and business needs while optimizing budget, significant expectation setting, and vendor management responsibilities
  • Establish (or refresh) procedures for key activities to improve overall efficiencies, streamline execution and measure effectiveness.
  • Guide team members, vendors and manage third-party staff to ensure work is aligned with meeting plans and objectives.
  • Advanced understanding and application of meeting planning principles, concepts, practices, and industry standards.
  • Experience partnering with marketing agencies, content agencies, and other logistics vendors
  • Proven ability in setting M&E strategy, attendee engagement, and pre/post meeting metrics
  • Demonstrate analytical expertise: the ability to use a combination of logic, analysis, and relevant experience to assess a situation and accurately define the problem and scope of the primary issue.
  • Demonstrate influence: excellent verbal, written, and interpersonal skills with the ability to influence senior management and establish effective working relationships with a diverse range of stakeholders
  • Demonstrate initiative: excellent task management skills, including proactivity, planning, prioritization, objective setting, meeting management and plan
  • Experience working with C-level executives
  • Able to be successful working independently as well as within the context of a team
  • Ability to think with an enterprise mindset

Basic Qualifications:

High School Degree and Eleven Year's Experience


Associates Degree and Nine Years Experience


Bachelor's Degree and Seven Years' Experience


Masters' Degree and Five Years' Experience

Preferred Qualifications:
  • Relevant Meeting & Event Industry Management
  • Experience with Pharma Compliance and Regulatory M&E Guidelines
  • Experience with Sunshine Act reporting and pharma customer guidelines.
  • Experience in the biotech or pharmaceutical industry
  • Experience partnering with marketing agencies and other vendors
  • CMP and/or CMM certification
  • Demonstrated ability to manage and influence key stakeholders at the managerial level or higher
  • Ability to collaborate and communicate cross-functionally
  • Operations and project management experience
  • Experience taking leadership roles as assigned
  • Ability to travel up to approximately 20% domestically

People Leader Accountabilities

  • Create Inclusion - knowing the business value of diverse teams, modelling inclusion and embedding the value of diversity in the way they manage their teams.

  • Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose.

  • Empower Teams - connect the team to the organization by aligning goals, purpose, organizational objectives and holding to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.

    The salary range for this position is: $124,015.00 - $160,490.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

    For additional benefits information, visit:

    * Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

    For jobs in the United States:

    As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.

    For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.



    Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

    Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

    For Current Gilead Employees and Contractors:

    Please log onto your Internal Career Site to apply for this job.

  • Company

    Gilead Sciences is a biopharmaceutical company that discovers, develops, and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide. Headquartered in Foster City, California, Gilead has operations in North America, Europe and Australia.

    Company info
    333 Lakeside Drive
    Foster City
    United States

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