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Customer Service Specialist/Bioreactors

Annapolis Junction, MD
$60K to $75K
Start date
Feb 8, 2024

Infors HT is a well-established bioprocess equipment manufacturer selling products for academic and industrial R&D and production. Specialties include industry leading bioreactors and incubated shakers for applications including cell culture and microbial fermentation.

Job Title: Customer Service Specialist


Job Summary:

The Customer Service Specialist/Bioreactors must provide excellent customer service, process bioreactor orders, communicate and interact with all internal and external teams, and be familiar with parts and operation as it relates to the bioreactor systems.



  • Process customer orders for bioreactors and bioreactor parts
  • Process and track orders from Infors USA for bioreactors and bioreactor parts to Infors AG and vendors
  • Maintain and manage inventory of bioreactor spare parts


Required Skills/Abilities

  • Proven experience in customer service, preferably in the life science or instrument business.
  • Excellent communication and interpersonal skills to effectively interact with customers and internal teams.
  • Experience working with ERP systems (Microsoft GP a plus)
  • Experience working with CRM software (Microsoft Dynamics 365 a plus)
  • Efficient time management and organizational skills
  • Detail-oriented with a commitment to delivering high-quality customer service.

Educational/Work Requirements:

  • Bachelor’s degree in a relevant technical field (e.g., Biotechnology, Bioengineering, or related discipline).
  • 2 years customer service experience
  • 2 years experience working with parts

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift-up to 15 pounds at times.


This position is 100% based in the headquarters in Annapolis Junction, MD.


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