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Director- Global Deep Customer Insights

Gilead Sciences, Inc.
Parsippany, NJ
Start date
Feb 2, 2024

View more

Marketing, Market Research/Customer Experience
Required Education
Bachelors Degree
Position Type
Full time

Job Details

Director- Global Deep Customer Insights
United States - New Jersey - Parsippany

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the company’s five core values. That’s because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

We empower our leaders to step up, share ideas, listen, learn, and lead. We're welcoming bright, diverse, and imaginative minds; we're nurturing them to foster an environment of inclusion and growth where innovation is encouraged. We expect our people leaders to model that environment, and to focus on creating inclusion, developing talent, and enabling teams.

Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact. Join Gilead and help create possible, together.
Job Description

Gilead Sciences, Inc. is a research-based biopharmaceutical company founded in 1987. Together we deliver life-saving therapies to patients in need. With the commitment and drive you bring to the workplace every day, you will be part of a team that is changing the world and helping millions of people live healthier, more fulfilling lives. Our worldwide staff is a close community where you can see the tangible results of your contributions, where every individual matters, and everyone has a chance to enhance their skills through ongoing development. Our scientific focus has resulted in marketed products that are benefiting hundreds of thousands of people, a pipeline of late-stage drug candidates, and unmatched patient access programs to ensure medications are available to those who could otherwise not afford them. By joining Gilead, you will further our mission to address unmet medical needs and improve life by advancing the care of patients with life-threatening diseases.

This is a Parsippany, NJ based position.

Key Responsibilities:

  • Conduct Market Research using Behavioral Science frameworks (not limited to) to understand Humanistic Biases/Attitudes in Gilead Customers that can be ultimately leveraged for content personalization and perception change.
  • Build on existing Segments and Insights to provide incremental knowledge on customer attitudes.
  • Deliver Custom Analytics using Secondary data ranging from Treatment behaviors/ prescription data, email, call and other engagement data to understand customer behavior from multiple perspectives including content and channel preferences.
  • Develop sophisticated predictive models (classification models) to enable Micro segmentation and overlay attitudes on Target universe.
  • Create, manage, and maintain scalable analytical models for recurring analyses.
  • Provide insights and support development of content journeys for microsegments across markets by partnering with Marketing Teams.
  • Support NBA team with Content Journey Orchestration and Microsegments.
  • Support in creating metrics to measure content personalization and content journey effectiveness for brand teams.
  • Documentation & Knowledge Base: Support​​ the development of comprehensive documentation and maintain a knowledge base to ensure business continuity, retain intellectual property, and facilitate information sharing.
  • Vendor Management: Proactively manage and optimize business vendor relationships, oversee contract negotiations, and ensure consistent performance and delivery to support operational needs and strategic goals.
  • Cross-Functional Collaboration: Collaborate closely with Market Insights (Global and Regional), IT, Marketing, Sales, Analytics teams to integrate DCI insights into NBA implementation, Marketing Strategies, and content.
  • Budget Management & Resource Allocation: Manage Project budget to agreed financial target and effectively allocate resources to ensure optimal utilization and alignment with organizational objectives.
  • Data Governance and Ethics: Ensure compliance with data privacy regulations (such as GDPR and HIPAA) and uphold the highest standards of data ethics.

Basic Qualifications:

  • Bachelor's Degree and Twelve Years' Experience


  • Masters' Degree and Ten Years' Experience


  • Ph.D. and Eight Years' Experience

    Preferred Qualifications:

    • Relevant experience in biotechnology, pharmaceuticals, or consulting with a focus in one or more areas of market research, forecasting, analytics, decision analytics, commercial strategy.
    • Prior experience conducting, analyzing, and communicating qualitative and quantitative market research is required.
    • Experience with Omnichannel Marketing content personalization/Analytics/Market research is preferred.
    • Experience in HIV and Oncology Disease areas is preferred.
    • Must possess good task management skills, planning, prioritization, objective setting, and meeting management and plan execution.
    • History of working and delivering on multiple projects simultaneously, with tight deadlines and changing priorities is required.
    • Exceptional written and verbal communication skills are required.
    • Ability to effectively leverage Microsoft Office (specifically PowerPoint and Excel) to present quantitative data in graphical form is required.
    • Experience in successfully presenting to senior leadership audiences, including simplifying complex materials, educating, and managing audiences with differing viewpoints to get to alignment via clear and compelling storylines.
    • Experience in biopharmaceutical-focused marketing, commercial strategy, or consulting is desirable.
    • Proven history of working and delivering on multiple projects simultaneously, with tight deadlines and changing priorities is required.
    • Passionate about the function, and a natural curiosity to solve complex problems.
    • Business leadership experience, and a track record of “influencing without authority” (specifically, more senior Commercial and cross-functional partners) in successful conflict resolution and driving consensus.

    People Leader Accountabilities
    • Create Inclusion - knowing the business value of diverse teams, modelling inclusion and embedding the value of diversity in the way they manage their teams.
    • Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose.
    • Empower Teams - connect the team to the organization by aligning goals, purpose, organizational objectives and holding to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.

    The salary range for this position is: $201,025.00 - $260,150.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

    For additional benefits information, visit:

    * Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

    For jobs in the United States:

    As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.

    For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.



    Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

    Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

    For Current Gilead Employees and Contractors:

    Please log onto your Internal Career Site to apply for this job.

  • Company

    Gilead Sciences is a biopharmaceutical company that discovers, develops, and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide. Headquartered in Foster City, California, Gilead has operations in North America, Europe and Australia.

    Company info
    333 Lakeside Drive
    Foster City
    United States

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