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Sample Operations Analyst

Lake County, Illinois
Start date
Dec 5, 2023

Job Details

Marketing Operations - Sample Operations Analyst
Primary Function:
Manage relationships with vendors and field sales representatives. Identify dependencies and
issues within internal and external partners. Manage vendor compliance to comply with
Corporate, Divisional and Federal Regulations. In collaboration with vendors and internal
stakeholders, drive for process and business improvements.
Major Responsibilities:
DTP Support – Manage relationship with Field Sales Representatives and third-party fulfillment
vendor. Troubleshoot escalated iREP issues reported from the field. Address shipping and track
& trace incidents with fulfillment vendor. Manages monthly shipping reports for each franchise
that includes monthly/historical shipping data. Manages the DTP email box and Hotline phone
coverage. Responsible for working or triaging Clarify Help Desk cases assigned to Sample
Operations. Manages Acknowledgement of Content (AOC) follow ups as well as product
replacement requests. Manages the eSampling Portal as well as the eSampling target list. All
Sample Request Forms (SRF) corrections are supported by this role. Initiates Collaboration kick
off meetings with Promo (MedReg) for DTP projects.
DTP Financials – Responsible for the monthly invoicing of the DTP fulfillment vendor,
eSampling supplier, cold-chain supply vendor and freight charges. Issuing monthly chargebacks
for DTP services to each respective Franchise.
Monthly Financials – Manage budget tracker for Sample Operations and monthly and year end
accruals. Responsible for managing budget tracker for Franchises and their monthly accruals.
Create Purchase Orders and POCNs for Sample Operations PDMA activities.
Sample Management: Support the field with monthly and annual reconciliation requirements.
Conduct coordinated shipments for Field Sales Representatives with demand planners,
distribution center and third-party vendor.
System/Project Management: Identify and recommend ways to improve field tools. Prioritize and
adjust projects and tasks to meet changing business needs, dynamic working environment and
customer’s expectations. Effectively manage departmental projects. Work with internal and
external customers to drive projects, enhance processes, and provide daily support to field and
home office. Support system and process development activities. Support both internal and
external audits.

BA, BS degree required or equivalent experience.
Knowledge of applicable regulations and standards affecting Pharmaceutical Products.
Successful candidate will have a minimum of 3 years’ experience in highly regulated functions.
Knowledge of pharmaceutical industry, compliance regulations and standards (PDMA)
Experience and expertise with regulatory audits and practices
 Proficient in Microsoft Office Suite
 Vendor Management experience
 Manage multiple tasks/priorities simultaneously
 Strong project management skills
 Strong customer and operations focus
 Understanding of pharmaceutical field sales activities, roles and behaviors
 Excellent written, verbal and presentation skills
 Understanding of Compliance, Legal, Med/Reg drivers and guidance
 Experience in developing, deploying, and managing effective IT systems, quality control
 Ability to thrive in a team environment

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.


AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, and YouTube.

Stock Symbol: ABBV

Stock Exchange: NYSE

Company info
1 North Waukegan Road
North Chicago

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