Supports solutions engineers on one or more software applications.
Participates and executes technical standard analysis, implementation and evaluation of small-scale solution projects within technical area of expertise on the following areas:
End User Support
Hardware troubleshooting and repair
Analyses requirements, and maintains, tests, debugs and integrates application components.
Supports on making decisions on guidelines and policies, and may look to others to help in the support of making decisions.
Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.
Provides application software development services or related technical support in solutions maintenance or in a defined project.
Supports the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.
Serve as local hands on support for the managed IT infrastructure and the End User Equipment.
Support on meeting rooms and meeting events
Ensures that system improvements are successfully implemented.
Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies and procedures.
Works under moderate guidance and direction.
RELATED TO THIS ROLE
DIMENSIONS AND ASPECTS
Technical/Functional (Line) Expertise
Operational knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services.
Develop self and colleagues by available trainings and knowledge sharing.
Support training needs identified with the business.
Provide Voice of the Customer feedback and continuous improvement opportunities.
EDUCATION, BEHAVORIAL COMPETENCIES AND SKILLS:
High School diploma
1 to 3 years of relevant experience.
Good oral and written communications skills, with analytical and problem solving skills.
Ability to write and speak in the English and local language.
Efficient time management and coordination of tasks, working in a global IT environment.
Ability to gain working knowledge of IT solutions and grows expertise in the subject matter area.
Professional vocational training in Computer Science.
Work continuously to enhance own skills and take proactive ownership
Excellent customer management skills
Associate's Degree or higher
Working knowledge of ITIL
Pharmaceutical industry and/or drug development business experience is a plus.
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Lexington, MAWorker Type