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Senior Specialist, Scheduling Technical Training

Employer
Bristol Myers Squibb Company
Location
Seattle, Washington
Start date
Nov 30, 2023

View more

Discipline
Administration, Clinical, Clinical Medicine
Required Education
Bachelors Degree
Position Type
Full time
Hotbed
Best Places to Work

Job Details

Working with Us
Challenging. Meaningful. Life-changing. Those arent words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. Youll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Summary:

The Senior Specialist, Scheduling Technical Training will be part of a team of Scheduling Technical Trainers responsible for providing on-boarding, refresher, and specialization training for the Scheduling and Cell Logistics Team (SCLT). This individual will coordinate with Learning & Development and other cross-functional partners to development training content, refine curricula, and respond to SCLTs overall technical training needs. Participation in projects and working groups may occur as a growth opportunity as operations permit, considering operational priorities and alignment with development plans. This individual will be instrumental in enabling a best-in-class customer experience for our patient treatment centers around the world.

Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMSs continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.

  • Position is office-based with in-office attendance required a minimum of 50% of the time. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.

  • Weekend and holiday on-call support is required as assigned.

  • Travel is possible and will not exceed 15%. Travel may occur to domestic and international locations.

Responsibilities:

  • Provide exceptional technical training to SCLT members to facilitate the enrollment and scheduling of clinical and commercial Cell Therapy patients

  • Routinely connect and work with SCLTs Regional Teams, Learning & Development, and other partners to develop, refine, and execute cross-functional processes and training requirements

  • Assist in the creation and refinement of general and specialized training content for each of SCLTs regional teams as assigned

  • Provide input into goals and plans to deliver on SCLTs global strategy

  • Interact with internal and external stakeholders in-person and through electronic/virtual means

  • Facilitate a positive end-to-end customer experience

  • Actively participate in tactical and other meetings as assigned

  • Represent Scheduling and Cell Logistics on cross-functional initiatives as assigned

  • Provide on-the-job training on areas of subject matter expertise

  • Mentor and support specialists in solving complex problems prior to issues being escalated to management

  • Identify gaps and opportunities for improvement and provide input into the development of future state processes

  • Author, update, and implement procedures and work instructions as assigned

  • Comply with applicable SOPs, work practices, and other documentation

  • Act as subject matter expert for scheduling processes and business requirements gathering for processes and systems changes

  • Participate in at least one working group and execute relevant tasks

  • Project manage & deliver team initiatives as assigned

  • Manage deviations and CAPAs to ensure they are handled expeditiously

  • Execute project tasks as assigned

  • Accountable for individual performance

Qualifications:

  • Bachelors degree or 4 years of work experience

  • Experience working in a regulated environment (cGMP/FDA) is preferred

  • Experience in planning/scheduling, customer service, operations management, and/or master data management. Cell Therapy experience is preferred.

  • Experience in delivering training content is desired. Experience in content creation is a plus.

  • Must have strong proficiency Office 365 software, especially Outlook, Excel, PowerPoint, and Word

  • Highly self-motivated, self-aware, and professional

  • Skilled in planning and organizing information

  • Strong communication (written and verbal) and presentation skills

  • Demonstrated ability to work independently and in groups

  • Flexible in responding to quickly changing business needs

  • Skilled at managing tense situations and de-escalation

  • Eager to work with teams from other regions and cultures

  • Able to share workspace for independent and collaborative work

  • Strong sense of ownership and accountability

The starting compensation for this jobis a range from $75,000 - $95,000, plus incentive cash and stock opportunities (based on eligibility).

The starting pay rate takes into account characteristics of the job, such as required skills and where the job is performed.

Final, individual compensation will be decidedbased ondemonstratedexperience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit ourWorking With Us (bms.com)

Benefitofferingsaresubject to the terms and conditions of the applicable plans then in effectand may include the following: Medical, pharmacy, dental and vision care. Wellbeing supportsuch asthe BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivorsupport.Work-lifeprograms include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Years holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hoursflexibility.Parental,caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement,fertility/infertilitybenefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.

#LI-Hybrid

If you come across a role that intrigues you but doesnt perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Company

Bristol Myers Squibb is a global biopharmaceutical company whose mission is to discover, develop and deliver innovative medicines that help patients prevail over serious diseases.

At Bristol Myers Squibb, we believe in the power of science to address some of the most challenging diseases of our time. Our focus on these unmet needs comes during a remarkable time, when unprecedented scientific breakthroughs are advancing the treatment of disease as never before in human history.

We work every day to transform patients’ lives through science. Each day, our employees around the world work together for patients – they are at the center of everything we do. They inspire us. They are the reason we come to work each day.

We combine the agility of a biotech with the reach and resources of an established pharmaceutical company to create a global leading biopharma company powered by talented individuals who drive scientific innovation.

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Company info
Website
Phone
+1-800-332-2056
Location
430 E. 29th St
14th Floor
New York
New York
10016
United States

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