This job has expired

You will need to login before you can apply for a job.

Engineer - Complaints Technical Investigator

Thousand Oaks, California
Start date
Nov 28, 2023

Job Details


Youve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Engineer - Complaints Technical Investigator


What you will do

Lets do this! Lets change the world!

Amgen is currently seeking an Engineer - Complaints Technical Investigator in our Complaints and Technical Investigations group. In support of Amgens mission to serve patients, we are a diverse team working to continuously improve our clinical and commercial drug delivery devices in order to ensure supply and to optimize the patient experience.

The Engineer - Complaints Technical Investigator conducts technical investigations of Level 2 and 3 complaints associated with product design and/ or usability issues and conducts trend and consolidated investigations using data analytics. This role understands customer/ patient use of Amgens packaged and/or distributed products, as well as manufacturing processes for these products. The Sr. Complaints Technical Investigator owns CAPAs to support identifying design solutions based on root cause and will also participate in multi-functional ideation of design solutions. Also maintains close interaction with the engineering and quality functions to contribute to product improvement. Responsibilities also include helping with investigation lab infrastructure, equipment setup, personnel training and method development and validation.

Lead root cause analysis to identify the failure mode for Amgens products and associated components due to product complaint

  • Perform failure analysis to identify root cause using processes and tools such as fishbone diagrams, 5 Whys, risk assessments such as FMEAs, Fault Tree Analysis, or tolerance analysis. Additional equipment such as CT scanners, Instron tensile test machines and SEM may be used.

  • Lead cross functional ideation of design solutions to reduce complaints based on output of root cause analysis, determine feasibility of options through testing and analysis, develop business plans for implementation

  • Perform technical trend and consolidated investigations, including statistical assessment of data to identify trends

  • Lead evaluation of returned product, product reserve sample inspections, batch records and review of complaint histories and trends

  • Generate final reports in accordance with established procedures, which may include data collection and statistical analysis of the data

  • Develop and perform relational data analytics in support of investigations

  • Advise management for trend and failure investigation process improvement

  • Provide recommendations to engineering for product improvements

  • Manage, coach and mentor staff

  • Support functional management initiatives and objectives

  • Help with investigations lab equipment setup, develop and provide equipment training to personnel, develop and validate test methods, and develop SOPs for equipment use.


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is an employee with these qualifications.

Basic Qualifications:

Masters degree OR

Bachelors degree and 2 years of Operations experience OR

Associates degree and 6 years of Operations experience OR

High school diploma/GED and 8 years of Operations experience

Preferred Qualifications:
  • Masters Degree in Science

  • 10+ years of progressive and relevant experience

  • 5+ years of experience in complaints or failure analysis investigation within a development or manufacturing environment, working with Medical Devices, ideally Class II and Class III

  • Proven experience with medical devices

  • Demonstrated Six Sigma proficiency specifically for root cause analysis methodology

  • Experience with risk management per ISO 14971 (System Risk Analysis, User Risk Analysis, DFMEA/FMEA and other Risk Management tools)

  • Experience with protocol and report writing, process and test development and execution, and design of experiments

  • Experience in leading continuous improvement activities by driving the implementation of process and product quality improvement initiatives

  • Strong technical writing and interpersonal skills


What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.

  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

  • Stock-based long-term incentives

  • Award-winning time-off plans and bi-annual company-wide shutdowns

  • Flexible work models, including remote work arrangements, where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


We are all different, yet we have this in common: our mission to serve patients. This sense of shared purpose is key to our becoming one of the world’s leading biotechnology companies. It guides us as we continue to launch new medicines and reach millions of patients worldwide.

We live the mission.

We win together.

We thrive on continual challenge.

Our team of 22,000+ scientists and professionals worldwide bring distinct perspectives and experiences to all we do. We leverage our global talent to achieve together—to research, manufacture and deliver ever-better products and greater depth to our mission.

At Amgen, there is a strong correlation between our high level of diversity and performance. Because addressing issues with a wider range of perspectives and approaches leads to more creative problem-solving. Together, we’re transforming the promise of science and biotechnology into therapies that have the power to restore health.

Connect with us to explore how you can Win, Live, and Thrive at Amgen.

Facebook  Social Icon - X Logo

Company info
Corporate Headquarters
One Amgen Center Drive
Thousand Oaks
United States

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert