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IT Service Reliability Engineer

Eli Lilly and Company
Indianapolis, Indiana
Start date
Nov 22, 2023

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Engineering, Quality Engineer
Required Education
High School or equivalent
Position Type
Full time
BioMidwest, Best Places to Work

Job Details

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Lilly Research Laboratories (LRL) Tech@Lilly enables innovative digital improvements in Research & Development through maximizing information and technology solutions.

What you’ll be doing:

As part of a collaborative team of versatile professionals focused on Global Regulatory Affairs (GRA) and Global Scientific Communications (GSC) you will be responsible for improving system reliability and resiliency to make it faster and easier to develop, configure, deploy, and support software capabilities.  You will focus especially on building automation to reduce manual effort and prevent operations incidents.

You have strong problem solving and analytical skills and are highly adaptable to changing circumstances. You have a passion for collaboratively developing solutions, continuously learning and mentoring teams for improved end user and customer experience.

How you will succeed:

  • You collaborate within product team(s) to promote the concept of reliability engineering during all phases of the software lifecycle to detect and correct performance issues and meet availability goals.

  • You work with stakeholders (e.g., product owners) to define service level objectives (SLOs) for system operations. 

  • You track performance against SLOs in partnership with others to ensure systems meet SLOs over time.

  • You create software to improve system performance, scalability, and stability, and to automate manual operational work (i.e., “toil”). 

  • You participate in operational support and drive blameless post-mortems to troubleshoot and resolve priority incidents. 

  • You evaluate and recommend methods for improving automation, security, and system observability. 

  • You play an important role in researching, defining, and championing reliability engineering practices among product teams.  And you strive to collaborate and share information with other Service Reliability Engineers, e.g., by participating in a community of practice.

  • You understand the importance of keeping our systems and data secure and private. You work with your product team as well as security and privacy experts to build, monitor, and maintain assurance techniques.

  • You identify, assess, and mitigate key risks inherent to any dependencies your product has on third parties who develop, support, use, and/or assist with the lifecycle of your product.

What you will bring:

  • Strong problem solving and analytical skills and highly adaptable to changing circumstances.

  • Experience in reliability engineering and monitoring practices, environments, and tools (e.g., cloud ecosystem preferably AWS, monitoring/observability, configuration management, CI/CD, etc.).

  • Experience with programming and scripting languages (e.g., Java, Python, etc.)

  • Experience with large-scale databases, data movement and analytics tools (e.g., RDS, DynamoDB, etc.)

  • Experience with ITIL v4 processes, framework, and tools that support it (e.g., ServiceNow).

  • Strong knowledge of agile practices and agile planning tools (e.g., Jira).

  • Effective written and verbal communication skills for both technical and non-technical audiences.

  • Experience working in a highly regulated environment with a deep understanding of how quality standards and procedures are applied to high-risk applications, protecting privacy related data and identifying security threats.

Your Basic Qualifications

  • Bachelor’s Degree in IT OR HS Diploma with 6+ professional experience

  • 3+ years reliability engineering experience (internships also count)

  • 1+ years’ experience service management

  • 1+ years’ experience project management and software development approaches

  • 1+ years’ experience with AWS and cloud computing

  • Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

Additional Preferences:

  • Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions

  • Experience in reliability engineering and monitoring practices, environments, and tools

  • Experience in configuration management and data movement/analytic tools

  • Experience with ITIL v4 processes, framework, and tools.

  • Experience testing and mapping various processes to propose improvements

  • Strong understanding of tech to gather data and problem solve.

  • Excellent communication and leadership skills

  • DevSecOps experience

  • ITIL v4 certification

Additional Information:

  • Position requires work schedule flexibility, availability outside of regular business hours as business critical activities dictate

  • Travel Percentage: 0-10%

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.



Science has been our calling from the beginning. Colonel Eli Lilly founded the company in 1876 and charged employees to “take what you find here and make it better and better.” More than 147 years later, we remain committed to his vision through every aspect of our business and the people we serve, starting with discovering the best treatments for those who take our medicines and extending to health care professionals, employees and the communities in which we live. Moreover, you can also count on the team at Lilly to be incredibly civic-minded, supporting our communities through philanthropy, volunteerism, and a creative and innovative can-do spirit. 

Company info
893 S Delaware St
United States

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