At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Lilly Research Laboratories (LRL) Tech@Lilly enables innovative digital improvements in Research & Development through maximizing information and technology solutions.
What you’ll be doing:
As part of a collaborative team of versatile professionals focused on Global Regulatory Affairs (GRA) and Global Scientific Communications (GSC) you will be responsible for improving system reliability and resiliency to make it faster and easier to develop, configure, deploy, and support software capabilities. You will focus especially on building automation to reduce manual effort and prevent operations incidents.
You have strong problem solving and analytical skills and are highly adaptable to changing circumstances. You have a passion for collaboratively developing solutions, continuously learning and mentoring teams for improved end user and customer experience.
How you will succeed:
You collaborate within product team(s) to promote the concept of reliability engineering during all phases of the software lifecycle to detect and correct performance issues and meet availability goals.
You work with stakeholders (e.g., product owners) to define service level objectives (SLOs) for system operations.
You track performance against SLOs in partnership with others to ensure systems meet SLOs over time.
You create software to improve system performance, scalability, and stability, and to automate manual operational work (i.e., “toil”).
You participate in operational support and drive blameless post-mortems to troubleshoot and resolve priority incidents.
You evaluate and recommend methods for improving automation, security, and system observability.
You play an important role in researching, defining, and championing reliability engineering practices among product teams. And you strive to collaborate and share information with other Service Reliability Engineers, e.g., by participating in a community of practice.
You understand the importance of keeping our systems and data secure and private. You work with your product team as well as security and privacy experts to build, monitor, and maintain assurance techniques.
You identify, assess, and mitigate key risks inherent to any dependencies your product has on third parties who develop, support, use, and/or assist with the lifecycle of your product.
What you will bring:
Strong problem solving and analytical skills and highly adaptable to changing circumstances.
Experience in reliability engineering and monitoring practices, environments, and tools (e.g., cloud ecosystem preferably AWS, monitoring/observability, configuration management, CI/CD, etc.).
Experience with programming and scripting languages (e.g., Java, Python, etc.)
Experience with large-scale databases, data movement and analytics tools (e.g., RDS, DynamoDB, etc.)
Experience with ITIL v4 processes, framework, and tools that support it (e.g., ServiceNow).
Strong knowledge of agile practices and agile planning tools (e.g., Jira).
Effective written and verbal communication skills for both technical and non-technical audiences.
Experience working in a highly regulated environment with a deep understanding of how quality standards and procedures are applied to high-risk applications, protecting privacy related data and identifying security threats.
Your Basic Qualifications
Bachelor’s Degree in IT OR HS Diploma with 6+ professional experience
3+ years reliability engineering experience (internships also count)
1+ years’ experience service management
1+ years’ experience project management and software development approaches
1+ years’ experience with AWS and cloud computing
Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position
Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions
Experience in reliability engineering and monitoring practices, environments, and tools
Experience in configuration management and data movement/analytic tools
Experience with ITIL v4 processes, framework, and tools.
Experience testing and mapping various processes to propose improvements
Strong understanding of tech to gather data and problem solve.
Excellent communication and leadership skills
ITIL v4 certification
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