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Technology Support Engineer

Employer
Takeda
Location
Cambridge, Massachusetts
Start date
Nov 22, 2023

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Job Details

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

OBJECTIVES/PURPOSE

  • Supports solutions engineers on one or more software applications.

  • Participates and executes technical standard analysis, implementation and evaluation of small-scale solution projects within technical area of expertise on the following areas:

  • End User Support

  • Hardware troubleshooting and repair

  • Operating systems and software

  • Tools and processes

                               

ACCOUNTABILITIES:

  • Investigates issues, analyzes solutions and implements technical changes on small projects.

  • Analyses requirements, and maintains, tests, debugs and integrates application components.

  • Supports on making decisions on guidelines and policies, and may look to others to help in the support of making decisions.

  • Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.

  • Provides application software development services or related technical support in solutions maintenance or in a defined project.

  • Supports the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.

  • Serve as local hands on support for the managed IT infrastructure and the End User Equipment.

  • Support on meeting rooms and meeting events

  • Ensures that system improvements are successfully implemented.

  • Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies and procedures.

  • Works under moderate guidance and direction.

  • Understands key IT and Business objectives / goals and uses this knowledge within its own working field.

RELATED TO THIS ROLE

  • Provide regular updates on planned Initiatives and reports on Technology Operations and projects.

  • Ensure data accuracy on managed services

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

  • Operational knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services.

Leadership

  • Oversee day-to-day operations and performance

  • Objective performance self-evaluation

  • Develop self and colleagues by available trainings and knowledge sharing.

  • Support training needs identified with the business.

  • Provide Voice of the Customer feedback and continuous improvement opportunities.

EDUCATION, BEHAVORIAL COMPETENCIES AND SKILLS:

Required:

  • High School diploma.

  • 1 to 3 years of relevant experience.

  • Good oral and written communications skills, with analytical and problem solving skills.

  • Ability to write and speak in the English and local language.

  • Efficient time management and coordination of tasks, working in a global IT environment.

  • Ability to gain working knowledge of IT solutions and grows expertise in the subject matter area.

  • Professional vocational training in Computer Science.

  • Work continuously to enhance own skills and take proactive ownership

  • Excellent customer management skills

Preferred:

  • Associate's Degree or higher

  • Working knowledge of ITIL

  • Pharmaceutical industry and/or drug development business experience is a plus.

LICENSES/CERTIFICATIONS:

PHYSICAL DEMANDS: 

TRAVEL REQUIREMENTS:

  • Access to transportation.

  • Travel to other Takeda locations could be required

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

USA - MA - Alewife - BIO OPS

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Company

Takeda is a global, values-based, R&D-driven biopharmaceutical leader headquartered in Japan, committed to discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. Takeda focuses its R&D efforts on four therapeutic areas: Oncology, Rare Genetics and Hematology, Neuroscience, and Gastroenterology (GI). We also make targeted R&D investments in Plasma-Derived Therapies and Vaccines. We are focusing on developing highly innovative medicines that contribute to making a difference in people’s lives by advancing the frontier of new treatment options and leveraging our enhanced collaborative R&D engine and capabilities to create a robust, modality-diverse pipeline. Our employees are committed to improving quality of life for patients and to working with our partners in health care in approximately 80 countries and regions.

For more information, visit https://www.takeda.com.

Stock Symbol: TAK

Company info
Website
Location
650 East Kendall Street
Cambridge
MA
02421
United States

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