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Program Manager, Case Management

United States Pharmacopeia
Rockville, MD
Start date
Nov 20, 2023

Job Details


Who is USP?

The U.S. Pharmacopeial Convention (USP) USP is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,100 talented professionals across five global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide.

Brief Job Overview

This role is responsible for providing key day-to-day operational Documentary Standard development pipeline and capacity support. The incumbent in this role will actively manage the documentary standards pipeline of work and align it to the available capacity. They will design dashboard visuals including Tableau and/or other data representations and create the data connections necessary to support key metrics and other USP goals. The incumbent will also collect and analyze capacity metrics to better answer decisions surrounding workload assignment and resource planning. The ideal candidate will be detail-driven, self-motivated, and able to work independently while collaborating effectively with colleagues at all organizational levels, including members of Science and IT teams.

How will YOU create impact here at USP?

Actively manage Documentary Standard Pipeline health by strategically assessing:

o Case prioritization.

o Capacity management.

o Risk and risk mitigation plans.

o Bottlenecks, identify and reducing within pipeline.

Tracks Documentary Standard development by:

o Monitoring work in USP business systems at key stages.

o Creating and distributing reports on Documentary Standard pipeline development health,

including KPI and other metrics.

o Aligning DS & RS processes.

Develops and/or identify data required for use in the management and direction of programs.

Conducts studies of employee/organizational efficiency and productivity and recommending

changes or improvements in organization, staffing, work methods, and procedures.

Collaborates with leadership teams to support plans, strategies, and initiatives.

Serve as primary Point of Contact questions and concerns.

Who USP is Looking For?

The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:

Bachelors degree, and/or 3-5 years experience

Basic experience in data analysis or reporting

Capabilities in workflow and capacity management

Additional Desired Preferences

Results driven with demonstrated successful outcomes.

Ability and desire to work well with diverse employees and customers in a cooperative

and friendly manner.

Ability to handle multiple priorities in a fast-paced environment.

Excellent written and verbal communications skills.

Supervisory Responsibilities



USP provides you with the benefits you need to protect yourself and your family today and tomorrow. From company-paid time off, comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial wellbeing is protected.

COVID-19 Vaccination Policy (will apply to the selected candidate(s) hired:

As a condition of employment with the United States Pharmacopeial Convention's (USP) duty to provide and maintain a workplace free of known hazards, all employees and contingent staff hired after July 1st, 2021, must be fully vaccinated unless a reasonable accommodation is approved. Your recruiter will advise accordingly.

USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our work --from the standards we make to the partnerships and conversations we cultivate. An environment where every employee feels fully empowered and valued irrespective of, but not limited to, personality, race, ethnicity, physical and mental abilities, education, religion, gender identity and expression, life experience, sexual orientation, country of origin, regional differences, work experience, and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities.

Note : USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Job Category Project Management

Job Type Full-Time


USP is an independent, scientific nonprofit organization focused on building trust in the supply of safe, quality medicines. We are working to strengthen the global supply chain so that the medicines people rely on for health are available when needed and work as expected. We do this through establishing public scientific standards and programs that help ensure billons of people around the world have access to safe and quality products.

USP aspires to be a diverse, inclusive, innovative, and engaging organization that empowers and engages staff and volunteers to contribute to its mission to improve global health. We are committed to creating a culture where every employee feels fully empowered and valued irrespective of, but not limited to, personality, race, ethnicity, physical and mental abilities, education, religion, gender identity and expression, life experience, sexual orientation, country of origin, regional differences, work experience, family status, and where they can contribute their full potential to accomplish our mission.

At USP, you’ll join a talented and diverse team of 1,200 scientific, technical and public health professions, working in state-of-the-art facilities and collaborating with the world’s leading experts from industry, academia, healthcare, and government to address public health challenges and advance cutting-edge innovation.

Whether you’re helping to establish new USP standards, creating key resources to address emerging health issues, or providing critical technical assistance in the developing countries, you’ll be inspired by the positive impact your work has on building public trust and a healthier tomorrow.

Company info
12601 Twinbrook Parkway
United States

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