Come to work each day with an inclusive and collaborative business technology team. As a Senior Citrix Engineer, Technology I in AbbVie Business Technology Solutions (BTS), you’ll have opportunities to contribute to the virtualization environment of a leading biopharma company, helping to create solutions that impact patients and their communities for the better.
In this role you’ll be responsible for:
Publish, deploy, and support business critical applications on static and MCS based Citrix servers in a Citrix Virtual Apps and Desktop 7 environment.
Create, maintain and update MCS based master images for VDI and CVAD servers.
Manage and support Citrix and Microsoft based group policies.
Experience in supporting and tuning audio & video conferencing software such as Microsoft Teams, WebEx, Zoom in a Citrix HDX environment.
Experience supporting Citrix FAS, Cloud Connector, Client, Studio, Director, StoreFront.
Implement, manage and support internally hosted applications as a part of the Application Services team.
Work on projects that include multi-tier application review, onboarding, maintenance and file server migration and consolidation.
Support incoming application incident and request tickets in a fast-paced environment.
Manage and respond to daily alerts from monitoring systems (SolarWinds, Citrix Director and Moogsoft)
Create application runbooks and maintain existing documentation for knowledge sharing and training.
Communicate proposed changes and improvements to ensure optimal performance and reliability.
Occasional weekend work or evening hours when scheduled work requires, including on-call rotation
Tools and skills you will use in this role:
Hands-on experience supporting Legacy Citrix XenApp versions 6.5, Windows Server 2016+, Windows Server 2008 R2+ and Citrix Storefront and ADC/NetScaler version 8+, in an Enterprise Environment.
Microsoft Active Directory, Group Policy, DNS, IIS, Virtualization (VMware) and SSL, Citrix Studio, Citrix Director, and other monitoring tools.
Strong understanding of generally accepted system administration methodologies and tools such as Wireshark, VROPS, Citrix ADM, Procmon and others.
In-depth understanding of common networking protocols(TCP/IP, UDP, TLS/SSL, VLANs, subnets, and firewalls).
Functional knowledge of PowerShell scripting and desire to become more advanced.
Proficient in IIS management including app pools, site authentication and protocol binding within Citrix Storefront.
Excellent interpersonal and communication skills, including an ability to interact with users of varying technical skill levels.
Experience with the following technologies: IaaS, PaaS and SaaS cloud systems such as Microsoft Azure, Citrix Cloud.
Strong understanding of multi-tier applications and framework such as Java and .Net.
Experiences that make you a strong candidate for this role:
Bachelor’s Degree or 5-8 years of relevant, hands-on experience.
Excellent troubleshooting skills with a scientific approach to problem investigation and resolution.
Detail-oriented individuals with the ability to work with limited supervision and manage candidates own time.
Experience working in a highly secured and least privilege access environment.
Passion for providing outstanding support for inbound incident tickets, as well as foresight to manage risk and scale; must know when to work independently, and when to escalate.
Experience with server management tools such as SCCM or similar.
Experience with and willingness to follow a strict change management and incident tracking process using ServiceNow.
Work experience in the pharmaceutical industry.
AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.