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Associate Customer Service Representative- Bone, AS+

Tampa, Florida
Start date
Nov 14, 2023

Job Details


Youve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. Its time for a career you can be proud of. Join us!

Service Representative


What you will do

Lets do this. Lets change the world. Join an incredible team thats redefining Amgens patient support programs. In this vital role, you will be handling industry leading transformation of our overall patient support offerings. This is a unique opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a new best-in-class patient support program from the ground up.

Amgen is an innovative organization with a powerful sense of shared purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of a global enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and significant careers through exciting assignments, career development, and valuable opportunities!

Under the general direction of the HUB Supervisor, the Amgen Service Representative will serve as an advocate for patients and HCP office personnel. This position will help remove barriers so patients can begin their therapy. Daily interactions involve omni channel contacts with patients, caregivers, medical staff and vendors.

  • Field inbound omni channel requests and questions from patients, caregivers and healthcare professionals while providing an outstanding customer experience
  • Research complicated Issues and follow up with customers
  • Anticipate any unasked questions or potential issues to alleviate future call backs
  • Work cross functionally with leadership, benefits verification specialists, training and knowledge management to communicate gaps in the process and assist in closing them
  • Assist patients and caregivers with questions regarding benefits, plan design and financial assistance
  • Handle customer critical issues in a timely and efficient manner
  • For Internal Candidates ONLY- must be in their current role for a minimum of 12 months to apply.


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

  • Bachelors degree (preferred) or
  • Associates degree and 4 years of customer service experience or
  • High school diploma / GED and 6 years of customer service experience

Preferred Qualifications:

  • Demonstrated ability working with patients, caregivers and HCP offices in a contact center environment
  • Strong communication skills and a collaborative spirit to build relationships
  • Possess a strong can do attitude and demonstrated follow through and problem-solving skills
  • Attention to detail and ability to prioritize work
  • Solid understanding of plan designs and programs to support them
  • Proven experience with MS Office products
  • Ability to identify trends or gaps with people, processes and/or systems


Some of the vast rewards of working here

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

This position will be paid on an hourly basis. The annualized base pay range for this opportunity in the U.S. is $69,300 $84,700.

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to

save towards retirement or other goals, work/life balance, and career development opportunities including:

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.

A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

Stock-based long-term incentives

Award-winning time-off plans and bi-annual company-wide shutdowns

Flexible work models, including remote work arrangements, where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


We are all different, yet we have this in common: our mission to serve patients. This sense of shared purpose is key to our becoming one of the world’s leading biotechnology companies. It guides us as we continue to launch new medicines and reach millions of patients worldwide.

We live the mission.

We win together.

We thrive on continual challenge.

Our team of 22,000+ scientists and professionals worldwide bring distinct perspectives and experiences to all we do. We leverage our global talent to achieve together—to research, manufacture and deliver ever-better products and greater depth to our mission.

At Amgen, there is a strong correlation between our high level of diversity and performance. Because addressing issues with a wider range of perspectives and approaches leads to more creative problem-solving. Together, we’re transforming the promise of science and biotechnology into therapies that have the power to restore health.

Connect with us to explore how you can Win, Live, and Thrive at Amgen.

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Company info
Corporate Headquarters
One Amgen Center Drive
Thousand Oaks
United States

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