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People Solutions Coordinator - BioLife

Exton, Pennsylvania
Start date
Nov 13, 2023

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Clinical, Clinical Project Management
Required Education
Bachelors Degree
Position Type
Full time
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Job Details

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Job Description

People Solutions Coordinator - Biolife

Takeda PharmaceuticalExton, PA

About the role:

Takeda Business Solutions (TBS), responsible for the delivery of essential transactional business solutions within Takeda. The People Solutions Coordinator position creates a positive experience for our BioLife HR Partners who seek assistance on a broad range of matters related to HR Processes. You will provide confident, professionalism and genuine support for concerns and matters brought forward by HR team members. The role has accountability for processes which require specific knowledge of the BioLife Business Unit within the US. Furthermore, you will be accountable for activities within People Solutions remit, from processing cases, providing support and resolution to complex issues. You will also act as a liaison between our People Solutions organization and the BioLife HR team. Participation in projects and opportunities to optimise existing processes and be a change agent. You will be reporting to the TBS People Solutions business partner

The People Solutions Coordinator provides support services with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating inquiries and issues, quickly interpreting the situation, determining the appropriate resolution, transaction and escalation, and communicating the resolution that and/or escalation to manager or HR Business Partner. You will ensure that People Solutions tasks are assigned in a timely manner, and aids in resolving more complex queries. This role also supution of administrative and HR processes. Ports other colleagues in the team in driving an exceptional experience and share knowledge gained to deliver on the business acumen gained by working closely with the business.

How you will contribute:

Partnering across People Solutions towers/teams to ensure accurate and timely execution of accountabilities to meet expected KPIs and create and optimal people experience for the BioLife Business Unit·

Provides an interface to embedded HR to provide updates related to People Solution processes, cases and ways of working

Provides support to our BioLife and organizations by developing trusted relationships with the key US based businesses regional stakeholders, through anticipating and understanding key business needs and requirements, to deliver on their and TBS strategies

Monitors execution of cases and addresses to appropriate team members when required as well as partner with other People Solutions Coordinators in the correction of errors in the system, identify root cause patterns and eventually pro-actively provide guidance to PRH to avoid catastrophic issues

Answers people manager questions related to cases assignment, their status and required actions

Assist in the enforcing of HR Operating model while providing exceptional employee experience through each available channel. Queries may come from within embedded HR within the business or from our people and through numerous channels of communication

Accountable for the end-to-end experience management of all US BioLife colleagues in alignment with TBS accountabilities; ensure processes and projects are run in a structured manner and as per TBS methodologies

Trusted point of contact in answering queries regarding HR policy, procedure or the use of HR tools and platforms Research, resolve or re-direct queries timely and accurately.

Work with other TBS / HR functions to ensure consistent and accurate people experience

Minimum Requirements/Qualifications:
  • Desirable: Bachelor’s degree
  • Proven experiencing delivering results within an HR Operations environment or HR function preferred (i.e. HRIS, Compensation, Benefits, Staffing, HR Service Center, etc.)
  • Knowledge and application of HR administration and ideally payroll principles, concepts and industry practices and standards desirable
  • Customer Centric and Solutions Orientated aptitude with demonstrable experience in providing solutions based on customer needs.
  • Knowledge of HR policies and procedures
  • Experience in using Workday desirable
  • Strong excel skills
What Takeda can offer you:
  • 401 (k) with company match and Annual Retirement Contribution Plan
  • Tuition Reimbursement Company match of charitable contributions
  • Health & Wellness programs including onsite flu shots and health screenings
  • Generous time off for vacation and the option to purchase additional vacation days
  • Community Outreach Programs and company match of charitable contributions
  • Family Planning Support
  • Flexible Ways of Working
  • Tuition reimbursement

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

In accordance with the CO Equal Pay Act, Colorado Applicants Are Not Permitted to Apply.


EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.


Exton, PA

Worker Type


Worker Sub-Type


Time Type

Full time


Takeda is a global, values-based, R&D-driven biopharmaceutical leader headquartered in Japan, committed to discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. Takeda focuses its R&D efforts on four therapeutic areas: Oncology, Rare Genetics and Hematology, Neuroscience, and Gastroenterology (GI). We also make targeted R&D investments in Plasma-Derived Therapies and Vaccines. We are focusing on developing highly innovative medicines that contribute to making a difference in people’s lives by advancing the frontier of new treatment options and leveraging our enhanced collaborative R&D engine and capabilities to create a robust, modality-diverse pipeline. Our employees are committed to improving quality of life for patients and to working with our partners in health care in approximately 80 countries and regions.

For more information, visit

Stock Symbol: TAK

Company info
650 East Kendall Street
United States

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