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Operator, Medical Device Assembly and Packaging-13

Eli Lilly and Company
Concord, North Carolina
Start date
Nov 8, 2023

Job Details

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Company Overview:

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.

We’re looking for people who are determined to make life better for people around the world and embody our company values of Integrity, Excellence, and Respect for People

Position Description:

Lilly is entering an exciting period of growth and we are committed to delivering innovative medicines to patients around the world. Lilly is investing over $1 Billion to build a completely new, inspiring, environmentally conscious, and highly automated campus in Concord, North Carolina. This brand-new campus will utilize the latest technology to increase the company’s capacity in parenteral (injectable) medications, device assembly, and packaging operations. This is an exciting and once-in-a-lifetime opportunity to build and operate a new site.

If you ever wanted to have a direct impact building a team’s culture and in how the team operates, now is the perfect opportunity!

During the project phase, the Device Assembly and Packaging (DAP) Operators (Entry to Lead roles) will support start up activities required to bring the area into service. They will become the experts within their assigned area and educate their team in the proper operation of the facility. The Expert and Lead roles are expected to become the leaders for the DAP equipment and process and will lead the training of new staff. This position will require travel (2-4 week trips and/or 3-9 month short term assignments) domestically with the opportunity for travel internationally to collaborate, train with, and learn from sites who currently produce our medicines.

After project phase is complete, this role will be responsible for ensuring continuous supply of our medicines by; expertly running the process, troubleshooting, and collaborating cross-functionally, and holding all to our safety first / quality always mindset. Senior and Lead Operators will coordinate daily activities to meet capacity plans while developing their own and our team’s capabilities.

As a site leader and expert at our growing site, you’ll have significant opportunities for growth into future leadership and technical roles.

Key Objectives / Deliverables:


  • Provide leadership on manufacturing floor ensuring high level of safety, quality, and productivity to maintain reliable supply of products to patients.
  • Responsible for maintaining a safe work environment, exemplifying safe working practices, and being accountable for supporting HSE goals.
  • Act as both administrator and technical leaders for operations. Set a good example through demonstrated knowledge of procedures, compliance with quality systems, and teaching of proper techniques.


  • Technical leader: Key resource for troubleshooting and functions as the primary point of contact for issue escalation on the shop floor.
  • Responsible for administering technical training and ensuring all operators are trained to perform tasks.
  • Operate the equipment and perform activities as required to meet production schedule.
  • Assists in checking execution documentation (Electronic Batch Record, SAP, Cleaning Logs)
  • Drives key departmental objectives including improving safety performance, reducing deviations, improving productivity, and training compliance.

Respect for People

  • Support Site Leadership to build a diverse and capable site organization by delivering area operational procedures, quality processes and controls for the DAP areas.
  • (Lead role) Assist Supervisor in development and performance evaluations of shift operators. Act as backup for Supervisor.
  • Key liaison between operations and support functions. 

Requirements (Education, Experience, Training:

Education, Experience, and Skills

  • We have several levels open for Operator which are based on the experience and education you bring.
  • Minimum education: High School Diploma or GED
  • Ability to effectively communicate (electronically, written and verbal)
  • Flexibility - the ability to troubleshoot and triage challenges
  • Computer proficiency (desktop software, MS office).

Time Commitments and Work Authorization

  • Must Pass a “fitness for duty” physical exam
  • During the project there will be a flexible working environment with periodic (2-4 times per month) remote work. In operation, must have the ability to work 12-hour days on a rotating shift
  • Ability to work overtime as required
  • Ability to wear safety equipment (glasses, shoes, gloves, etc)
  • Depending on the candidate’s experience, the position may require a short term assignment of 3, 6, or 9 months domestically or internationally to train and be certified on existing processes and establish global contacts. There may also be a requirement for short (less than 1 month) travel to support equipment testing at the manufacturer’s factory.

Preferred attributes but not required:

Experience with, completion of, or understanding of:

  • (Senior and Lead roles) Leadership and the ability to train / educate team members
  • STEM degree or certifications
  • Knowledge of current Good Manufacturing Practices (CGMPs)
  • Experience in operations or manufacturing environments.
  • Pharmaceutical, medical device or food processing industries
  • Manufacturing Execution Systems and electronic batch release.
  • Continuous improvement (Lean, Six Sigma methodologies)
  • Highly automated equipment (inspection, packaging, filling, assembly, etc)
  • SAP, Electronic Batch Records

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.



Science has been our calling from the beginning. Colonel Eli Lilly founded the company in 1876 and charged employees to “take what you find here and make it better and better.” More than 147 years later, we remain committed to his vision through every aspect of our business and the people we serve, starting with discovering the best treatments for those who take our medicines and extending to health care professionals, employees and the communities in which we live. Moreover, you can also count on the team at Lilly to be incredibly civic-minded, supporting our communities through philanthropy, volunteerism, and a creative and innovative can-do spirit. 

Company info
893 S Delaware St
United States

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