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Patient Support Program Operations Supervisor

Tampa, FL
Start date
Oct 1, 2023

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Job Details


Youve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Patient Support Program Operations Supervisor


What you will do

Lets do this. Lets change the world. In this vital role you will join an incredible team thats redefining Amgens patient support programs. In this vital role, you will be handling industry leading transformation of our overall patient support offerings. This is an outstanding opportunity to work on dynamic brands and help build a best-in-class patient support program.

Amgen is an organization with a powerful sense of purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of a enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through exciting assignments, career development, and opportunities!

Under the general direction of Operational Program Leadership, the Supervisor is responsible for overseeing the day-to-day activities of the agent staff that support the program. The supervisor will report to the senior manager to help the program deliver on key performance metrics. This individual will motivate, coach, and assist team members to achieve performance standards and quality measures. This role will also work with team members with respect to personal development and career path opportunities to drive employee engagement and retention. Please note this is an onsite position in Tampa FL, remote is not an option for this position.


  • Conduct daily monitoring of employee production to ensure teams meet or exceeds performance and quality measures
  • Conduct routine performance reviews and provide feedback to direct reports
  • Actively coach staff
  • Assist with the hiring and termination process
  • Provide day-to-day updates to team members on job responsibilities
  • Help associates resolve work-related issues
  • Assist with the development of program training documents
  • Ensure open communication with the staff
  • Proactively identify program issues and propose solutions
  • Maintain positive rapport with internal and external customers to identify areas for continuous program improvement
  • Understand contract obligations
  • Assist in the development of project task plan and standard operating procedures
  • Analyze reports for trends and give recommendations
  • Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP)
  • Perform related duties as assigned


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The Patient Support Program Operations Supervisor professional we seek is a leader with these qualifications.

Basic Qualifications:

Doctorate degree


Masters degree and 2 years of patient access/assistance, patient support programs, or patient reimbursement experience


Bachelors degree and 4 years of patient access/assistance, patient support programs, or patient reimbursement experience


Associates degree and 10 years of patient access/assistance, patient support programs, or patient reimbursement experience


High school diploma / GED and 12 years of patient access/assistance, patient support programs, or patient reimbursement experience

Preferred Qualifications:

  • 3+ years of proven experience in a reimbursement HUB, medial insurance, physicians office, or healthcare setting
  • Bachelors degree preferred
  • Previous supervisory or leadership experience preferred
  • In depth knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes
  • Dynamic leader who can energize multidisciplinary work teams to learn and apply new skills and /or techniques to respond to the business needs


What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

The annual base salary range for this opportunity in the U.S. is $129,673-$171,740

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans and bi-annual company-wide shutdowns
  • Flexible work models, including remote work arrangements, where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancers, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


We are all different, yet we have this in common: our mission to serve patients. This sense of shared purpose is key to our becoming one of the world’s leading biotechnology companies. It guides us as we continue to launch new medicines and reach millions of patients worldwide.

We live the mission.

We win together.

We thrive on continual challenge.

Our team of 22,000+ scientists and professionals worldwide bring distinct perspectives and experiences to all we do. We leverage our global talent to achieve together—to research, manufacture and deliver ever-better products and greater depth to our mission.

At Amgen, there is a strong correlation between our high level of diversity and performance. Because addressing issues with a wider range of perspectives and approaches leads to more creative problem-solving. Together, we’re transforming the promise of science and biotechnology into therapies that have the power to restore health.

Connect with us to explore how you can Win, Live, and Thrive at Amgen.

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Company info
Corporate Headquarters
One Amgen Center Drive
Thousand Oaks
United States

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