About the role:
The Ig Community Support Team (CST) Educator is someone who has proficient experience with primary immunodeficiency (PI) and has familiarity with immunoglobulin (Ig) treatment.
The Ig CST Educator provides unbranded, disease state education, and peer to peer support to people living with Primary Immunodeficiency enrolled in MyIgSource while being mindful of legal and regulatory constraints during every interaction, while supporting a case load for the MyIgSource program. You will report to Ig CST Education Lead and work with the Ig CST Education Team.
This is a Remote Role
How you will contribute:
Responsibilities: Live Patient Program Facilitation:
Present and facilitate, both in person and virtually multiple unbranded educational PI Support Meeting agendas, remaining compliant while educating patient and caregiver.
Collaborate with sales representative hosting PI Support Meeting to educate attendees and drive MyIgSource engagement/enrollment.
Prepare and deliver presentations to customers while staying 100% within all legal, regulatory and compliance guidelines.
Patient Education & Peer to Peer Support
Makes outgoing and handles incoming calls via the toll-free MyIgSource phone line.
Provide unbranded disease state information, education, and resources about PI, unbranded IG treatment, plasma, self-advocacy, MyIgSource, and Takeda programs.
Enroll patients/caregivers in MyIgSource and obtains opt-in; provide a positive experience for all callers documenting all interactions appropriately.
Handles or appropriately triages incoming calls.
Travel to/attend approved local, regional, and national patient events, trade shows, attend relevant HCP events, share experience/speak at events to educate on PI, the need for peer to peer support, and the educational resources offered by Takeda.
Attend National walks, local education days to facilitate understanding of MyIgSource, and Ig Community Support at Takeda
Internal PI Education
Participate in videos, brochures, photos, etc., sharing their experience with PI and MyIgSource to be shared internally and externally in multiple medias.
Educate internal audiences on PI patient experience and patient journey, MyIgSource, and all MyIgSource educational tools and resources.
Bachelor’s Degree strongly preferred
3-5 years customer service experience in a professional setting, or teaching experience (required if no degree)
Patient Advocacy, health care and/or experience in a regulated industry is preferred
Significant education or experience with primary immunodeficiency (PI) strongly preferred
Key Skills, Abilities, and Competencies:
Excellent communication, interpersonal, and English language oral skills are essential
Excellent decision-making ability and strong strategic skills
Ability to take initiative and ownership of assigned duties
Excellent organizational skills and acute attention to detail
Ability to work on multiple projects simultaneously and prioritize work
Basic computer and internet skills including knowledge of Microsoft Office products such as Excel, PowerPoint, and Word
Ability to explain complicated subjects in an easy-to-understand manner
Compassion and passion for the patients we serve.
High ethical standards, self-starter, and collaborative team player
Ability to travel 30%, including weekends
What Takeda can offer you:
Comprehensive Healthcare: Medical, Dental, and Vision
Financial Planning & Stability: 401(k) with company match and Annual Retirement Contribution Plan
Health & Wellness programs including onsite flu shots and health screenings
Generous time off for vacation and the option to purchase additional vacation days
Community Outreach Programs and company match of charitable contributions
Family Planning Support
Flexible Ways of Working
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
This position is currently classified as "remote" in accordance with Takeda's Hybrid and Remote Work policy.
In accordance with the CO, WA, CA, and NY State Equal Pay Act, Colorado, Washington, California, and New York State Applicants Are Not Permitted to Apply.
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.Locations
USA - MA - VirtualWorker Type