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Senior Manager Patient Advocacy and Communications

Deerfield, Illinois
Start date
Sep 22, 2023

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Job Details

Do you want to join a team where the mission is meaningful, the challenges are complex, and you can directly see the results of your hard work? At Lundbeck, we are tirelessly dedicated to restoring brain health, so every person can be their best. Inspired and driven by our purpose, we are the only global biopharmaceutical company focused solely on brain diseases. We have a robust and innovative pipeline, bringing forward transformative therapies to address unmet needs in neurology and psychiatry. Join us on our journey of growth!



This position serves as the primary link between Lundbeck, our advocacy partners and our Alliance partners, representing the company’s authentic commitment to patient centricity across functions and in all interactions. This role serves as the key relationship manager with advocacy partners, ensuring coordination within Lundbeck to foster and build strategic relationships with patient and professional organizations aligned with Lundbeck’s areas of focus in Alzheimer’s disease and mental health.

This role will be crucial in ensuring that the patient's voice is heard throughout the organization, influencing decision-making, and fostering a patient-centered approach in all aspects of our business and our communications channels.



  • Patient Advocacy Strategy: Develop and execute patient advocacy strategies to support the needs and priorities of patient communities aligned with Lundbeck’s Purpose and Beliefs and designated brand strategies. Identify and prioritize patient advocacy opportunities and initiatives that can positively impact patient outcomes.
  • Relationship Building: Cultivate and maintain strong relationships with patient advocacy groups, patient representatives, key patient influencers and key opinion leaders in the healthcare community. Collaborate with cross-functional teams and alliance partners to ensure a patient-focused approach in research, development, marketing, and post-marketing activities.
  • Patient Engagement and Support: Coordinate and participate in patient advisory boards, focus groups, and other forums to gather patient insights and feedback.
  • Advocacy Campaigns and Outreach: Develop and execute advocacy campaigns to raise awareness of disease areas, treatment options, and patient resources. Represent the company at patient-focused conferences, symposia, and other events to establish the company's commitment to patient advocacy.
  • Issues Management: Respond promptly and transparently to patient concerns and inquiries. Develop and follow protocols and guidelines for handling sensitive patient-related issues.
  • Patient Community Events and Programs: Plan and execute patient-focused events, webinars, and educational programs to engage with patient communities. Work with external partners and advocacy groups to co-host events that foster dialogue and support patients. Organize workshops, community events and training sessions to promote patient-centric thinking across the organization.
  • Metrics and Reporting: Establish key performance indicators (KPIs) to measure the impact and effectiveness of patient advocacy and communications initiatives. Prepare regular reports and presentations for senior management to highlight the progress, feedback and outcomes of patient advocacy efforts.
  • Compliance and Regulatory: Ensure all patient advocacy and communications activities comply with relevant regulations and guidelines.
  • Sponsorships and Memberships: Support the funding request process for national and local sponsorships and memberships, including identifying and recommending opportunities to represent Lundbeck at patient advocacy events, demonstrating Lundbeck’s commitment to brain health.
    • Develop guidance on the process the brand team should use to manage compliant field involvement/presence at advocacy events (education days, walks, and other related events); identify ways for Lundbeck field employees to share company/product information and demonstrate the breadth of Lundbeck’s commitment
    • Collaborate with Legal, Compliance and Training to ensure field compliance training is conducted and up to date; provide support as needed for sales training projects/modules to provide expertise/insight on advocacy to field personnel
    • Collaborate with the brand team on the strategy and implementation plan for materials and messaging at all events
  • Communications: Develop and execute communications that engage Lundbeck employees in advocacy efforts and raise awareness about the activities Lundbeck supports.



  • Accredited Bachelor’s Degree 
  • 5+ years’ experience in patient advocacy, patient engagement, or related roles within the pharmaceutical, medical device, biotechnology or healthcare industry
  • In-depth understanding of healthcare systems, patient advocacy landscape, and patient-focused regulations
  • Proven ability to build strong relationships with patient advocacy organizations and key stakeholders in the healthcare community
  • Excellent communication and presentation skills to effectively convey patient-centric ideas and initiatives to diverse audiences
  • Strong project management skills with the ability to manage multiple projects simultaneously
  • A passion for improving patient outcomes and access
  • Self-starter with strong sense of initiative, focused on results; able to work well as a member of an integrated, cross-functional team, but can also work independently with limited oversight.
  • Proficiency with Microsoft Office software (e.g. PowerPoint, Word, Excel).



  • Accredited Bachelor’s Degree in a related field (e.g., communications, life sciences, public health, business)
  • Previous experience in Sales and Marketing, or Government Affairs, specifically in a pharmaceutical organization focused on neuroscience
  • Experience managing complex budgets.
  • Experience with Veeva/Salesforce platform.



Why Lundbeck

Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site.


Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site.


Lundbeck is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.


At Lundbeck, we are tirelessly dedicated to restoring brain health so every person can be their best. Headquartered in Copenhagen with a U.S. home office in Deerfield, Ill., Lundbeck is the only global biopharmaceutical company focused solely on brain diseases. Our legacy in neuroscience goes back seven decades and we have a long heritage of innovation. Lundbeck has developed and commercialized some of the world’s most widely prescribed therapies for psychiatric and neurological disorders. Today, we remain uncompromisingly committed to improving the quality of life for people impacted by brain disorders. Lundbeck is unique from other biopharmaceutical companies in that we are 70 percent owned by a research-focused foundation. We have a deep and productive pipeline, and we continue to bring forward symptomatic therapies to help people live better lives, while simultaneously pursuing disease-modifying treatments.

Offices in:

  • Deerfield, IL - Lundbeck US Home Office
  • LaJolla, CA - Lundbeck La Jolla Research Center, Inc.
  • Bothell, WA - Lundbeck Seattle BioPharmaceuticals, Inc


Diversity matters, and inclusion creates powerful organizations

To ensure that we reflect the diversity of our patients and their needs, we are focused on creating the context, culture, and systems where all Lundbeck employees - no matter who and where they are - can be their authentic self and perform at their best. In practice, this means that individuals feel empowered not despite their differences but because of them. We know that people are sometimes put into boxes - some of these boxes are of our own choosing and some of these boxes are chosen for us. For this reason, Lundbeck is taking a systematic, business-led approach to D&I that looks into and breaks down these boxes. Our bold action on inclusion includes an ambitious two-year plan that enables equality of opportunity through fairness and transparency, promotes openness, tackles bias and discrimination, and fosters belonging through our unique Lundbeck culture. From the highest levels of Lundbeck to the shop floor, we are working to ensure D&I is an integrated practice and mindset.


Lundbeck offers a competitive benefits package that includes:

• Medical, dental, vision effective day 1 of employment

• Generous vacation, sick leave, holiday shut down and company paid holidays

• 401k match with immediate vesting

• Parental Leave

• Hybrid work model for office-based roles

To view more details about our Benefits, please click on the link below.

Lundbeck 2023 Benefits Summary

Sustainable Development Goals

In 2020, we based the key aspects of our sustainability strategy on the UN Sustainable Development Goals (SDGs). We found we have a significant impact on seven of the 17 Goals:

• Goal 3: Good Health and Well-being

• Goal 5: Gender Equality

• Goal 8: Decent Work and Economic Growth

• Goal 10: Reduced Inequalities

• Goal 12: Responsible Consumption and Production

• Goal 13: Climate Action

• Goal 16: Peace, Justice, and Strong Institutions

Key examples are Goal 3 that is closely linked to our corporate purpose and dedication to restore brain health and Goal 13 that drives our efforts to prepare for a zero emissions future. We will use our influence and act to promote Goals 5, 8, 12 and 16. Across our sustainability actions, we are seeking partnerships with others to enable change and maximize impact (Goal 17).


Who We Are

A highly specialized pharmaceutical company that has conducted neuroscience research for more than 70 years. We develop innovative treatments to restore brain health and transform the lives of millions of people worldwide.

What We Strive For

Global leadership in brain health. Whatever your area of specialization, you will be part of our company-wide commitment to develop and advance treatments that improve the lives of people with brain disease.

What Drives Us

A culture of innovation, collaboration, and respect. We inspire curiosity, expect integrity, and pursue our achievements through knowledge-sharing, patient engagement, and the passion to deliver our end goal.

Our Societal Commitment

We understand we carry a huge responsibility for the societies we serve, and use our knowledge and voice to raise awareness, challenge standards, and increase opportunities – for patients and each other. We are at the forefront of treatment innovation, and together we continue to make a difference to people living with brain diseases.

Our Investment in You

As one way we invest in your career, we offer our employees a competitive compensation and benefit package that matches benchmark and general market conditions in our individual business locations.

Employee Satisfaction

The success of our strategy, “Expand and Invest to Grow Lundbeck” hinges on our combined competencies – and competence hinges on highly qualified and motivated employees. Our Employee Satisfaction Survey (ESS) gives us the pulse on employee motivation by asking about key elements in our work lives including management, work climate and development opportunities. We follow up on the ESS with concrete initiatives aimed at maintaining our focus on our unique workplace culture and providing personalized and aligned development opportunities for our employees.


Our Beliefs

• Patient-driven We put patients at the center of our fight for health and human dignity.

• Courageous We dare to confront unsolved healthcare challenges.

• Ambitious We set high expectations for ourselves because people in need have high expectations of us.

• Passionate We persist in developing life-changing therapies because life should not be interrupted by brain disease.

• Responsible We act with respect and integrity in everything we do



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6 Parkway North
United States

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