ServiceNow Delivery Lead

ServiceNow Delivery Lead
United States - North Carolina - Raleigh

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the company’s five core values. That’s because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

At Gilead we believe every employee deserves a great leader. As a people leader now or in the future, we expect that you will model and create an environment of inclusion, be intentionally focused on the hiring, development, growth and retention of talent, and empower teams to align and achieve goals.
Job Description


Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to pursuing scientific invention to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead has operations in more than 35 countries worldwide, with headquarters in Foster City, California.

You will be part of a team that is helping millions of people live healthier, more fulfilling lives. We are a close community where every individual matters and everyone has a chance to enhance their skills through ongoing development. Inclusion is one of our core values, which means we are creating and fostering a work environment where our differences are valued, and everyone feels respected and empowered to bring their authentic selves to work. By joining Gilead, you will further our mission to discover, develop and deliver innovative therapeutics for people with life-threatening diseases.

The Gilead Business Services center in Raleigh's North Hills is home to some of the company's critical shared service teams in North America, including Information Technology, Global Financial Solutions, HR Operations, R&D Data Science and Procurement Services Desk. These functions provide the necessary support to ensure Gilead's business runs effectively and efficiently. The center is a catalyst for standardization of processes, digital transformation, and technology optimization.

The ServiceNow Delivery Lead is responsible to identify and provide technical direction to deliver services that add value to our business partners. This role partners cross-functionally to establish delivery and sustainment oversight to ensure systemic feasibility that aligns to overall strategic direction year over year.

Responsibilities of ServiceNow delivery lead include:

• Collaborates with the platform owner, app owners, BPOs and other boundary app leads to ensure projects and enhancements are delivered efficiently
  
• Transforms service offerings to increase efficiency and reduce manual efforts
  
• Establishes strong relationship, advocate and partner with business constituents
  
• Adds value to the customer journey and directly impact company growth and strategic objectives
  
• Provides oversight and manage Service Partners to provide effective sustainment/support services
  
• Works closely with cross-functional groups to introduce innovative features to provide platform solutions to add value to business partners
  
• Be the point of contact to validate technical solutions and guide the teams to deliver commitments timely and within budget
  
• Engages in various cross team deliverable to provide critical insights from technical architecture perspective
  
• Evaluates latest technical innovations and implements as applicable accordingly to strategic alignment and value
  
• Manages implementation roadmap and architecture blueprint
  
• Establishes and manages technical governance processes for support and development teams
  
• Provide technical evaluation of demands for new application integrations and changes to existing applications, translating demands into an architectural blueprint
  
• Partners with the app teams, platform owner to review and guide the remediation of code, configurations that do not align to ServiceNow best practices
  
• Provides standards, and design support for complex requirements
  
• Defines solutions across the platform that align to out of the box capabilities
  
• Ability to analyze system events on the platform and propose system enhancement and stabilization ideas
  
• Stays current on product development/releases to ensure solutions consider the latest innovation
  
• Orchestrates resources and activities in the end-to-end execution and delivery of commitments
  
• Ensures compliance (e.g. security, regulatory compliance, etc.)
  
• Ensures all deliverables and commitments are compliant with relevant standards, processes, and methodology
  
• Collaborates with capability/product owners to ensure the product backlog is well-groomed and ready for the next sprint.
  
• Helps capability/product owners in making the right decisions
  
• Tracks and provides capability/product and team metrics
  
• Acts as a buffer between the team and any distracting influences
  
• Enables collaboration between all different roles
  
• Onboards and guide Managed Service Provider resources to be efficient and be the point of escalation to resolve conflicts, issues and risks
  
• Be part of the transformation team to drive value-add outcomes
  
• Addresses transformation challenges by helping team members navigate the organization effectively
  
• Provides continuous improvement input to simplify procedures and leveraging technology tools (e.g. Machine Learning, Artificial Intelligence, etc.)
  

Required Experience & Skills

• Experience with organizational transformation and process re-engineering
  
• 8+ years of managing cross-functional solutions on ServiceNow with an in-depth understanding of ServiceNow architecture
  
• Strong knowledge of ServiceNow glide layer and wrappers build on top of it
  
• Ability to document roadmaps with functional design elements to achieve desired offering, solution, application, or any other outcome
  
• Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players
  
• Direct hands-on experience working with/managing Managed Service Providers and consultants
  
• Proven record in managing and delivering cross-functional assignments
  
• Innovative thinker bearing a growth mindset and enhancing ServiceNow experience and utilization
  
• In-depth knowledge and practical experiences of Software Lifecycle Methodology and Agile Methodology
  
• Solid experiences with stakeholder management and vendor management
  
• Ability to work with dispersed and global teams to achieve significant initiatives
  
• Strong verbal and written communications
  
• Strong leadership and management skills with ability to make critical decisions and get alignment from different business and technology teams
  
• Excellent knowledge of budgeting and resource allocation procedures
  
• Excellent in risk management, conflict management, and escalation management
  
• Ability to find innovative ways to resolve problems
  
• Excellent interpersonal skills and relationship development
  

Preferred Experience & Skills:

• Specific experience in the Life Science/Pharma/Medical Devices/Healthcare Industries
  
• PMP, Service Now certification or Agile certification or equivalent practical experiences
  
• Solid background in building roadmaps, create and execute on a strategic vision
  
• Hands-on experience with Information Technology project and/or program delivery
  
• Strong project and/or program management skills
  
• Outstanding communication, organizational, and relationship-building skills, and collaboration at all levels
  

Minimum Qualifications:

• 12+ years' experience with High School Diploma, 10+ years' experience with AA, 8+ years' experience with BS/BA, 6+ years' experience with MS/MA/MBA
  
• Computer Science or related discipline is preferred.
  

GILEAD CORE VALUES:

• Integrity (Doing What's Right)
  
• Inclusion (Encouraging Diversity)
  
• Teamwork (Working Together)
  
• Excellence (Being Your Best)
  
• Accountability (Taking Personal Responsibility)
  

If this is not the right move for you now but remain interested in a career at Gilead Sciences, please connect with us via our Career Site: https://gilead.yello.co/job_boards/v42vD4vKxb3AkKvV93YsrQ

As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact careers@gilead.com for assistance.

For more information about equal employment opportunity protections, please view the ‘EEO is the Law' poster: https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Notice: Employee Polygraph Protection Act: https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

Your rights under the Family and Medical Leave Act: https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

Pay transparency nondiscrimination provision: https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

Gilead and Kite Careers

The salary range for this position is: $146,200.00 - $189,200.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

https://www.gilead.com/careers/compensation-benefits-and-wellbeing

* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

For jobs in the United States:

As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact careers@gilead.com for assistance.

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.

NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.






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