The Receivables Specialist will manage the accounts receivables for a number of customer accounts and review data using system generated reports. You will be a part of the Accounts Receivable Call Center and perform accurate account reviews, collection activities and account maintenance for assigned accounts.
Key Job Responsibilities:
Perform order releases in a timely manner that protects AbbVie assets.
Identify root causes of complex payment issues and trends.
Assist Team Leader in preparation of data presentations that efficiently communicate these trends to Manager or Team Leader.
Resolve past-due invoices and customer claims quickly, including proactive identification of account issues.
Participation on inter-departmental team meetings to share operational improvements.
Effectively operates independently within a defined scope of responsibility under regular supervision.
Routinely interacts (phone and/or email) with external and internal customers (i.e. Sales, Contract Marketing and Customer Service).
Balance both inbound and outbound customer calls and handle sensitive information
Accountable for the collection of invoices, debit memos, discounts and other disputes – short term and long term cash flow – risk/bad debt expense – customer relationship management (both internal and external).
Failure to achieve results may result in adverse impact on customer relationships or loss of limited cash flow to AbbVie.
Effectively utilize and maintain AbbVie information systems as needed in the analysis and resolution of customer issues (including SAP, Cognos, Business Warehouse and various other systems).
High school graduation required.
At least 2 years of experience in Accounting, Receivables or Customer Service. Less than two years of experience may be acceptable with a Bachelor’s degree.
Bachelor’s degree in finance, accounting or business management preferred.
Previous experience using SAP and advanced Excel skills are strongly preferred.
AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.