Service and Product Delivery Associate

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Lilly’s Purpose 

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. 

Lilly is entering an exciting period of growth and we are committed to delivering innovative medicines to patients around the world. Lilly is investing around the world to create new state-of-the-art manufacturing site’s and continue expanding our existing facilities to created capacity required to continue with our mission. The brand-new facilities will utilize the latest technology, advanced highly integrated and automated manufacturing systems, and have a focus on minimizing the impact to our environment.

What You’ll Be Doing 

The Service and Product Delivery Analyst (SPDA) ensures that products and solutions are delivered and supported in a way that is business value driven. The SPDA works with the Service and Product Delivery Lead to support business processes by identifying and ensuring the most appropriate solutions are deployed and configured.

He or she will support and facilitate inspection readiness along with the delivery and maintenance of value-generating enhancements for FUME/HSE solutions. He or she will assist with application implementation and computer systems validation activities across the FUME/HSE application portfolio.

The SPDA develops business knowledge and strong relationships with business partners to understand business needs and communicate those to necessary technical resources in conjunction with business process and solution architects. The analyst interfaces between IT and business partners at a project, application, or program level.

How You’ll Succeed 

• Engages with the Global FUME/HSE business partners and sites and proactively seeks opportunities for IT to deliver business value.

• Assists in authoring business cases which document alternatives and cost/benefit analysis.

• Conduct discovery workshops, contribute to build solution architecture and prepare design specifications.

• Identify and implement technical requirements resulting in the use of appropriate technology, applications, processes and solutions.

• Understands business requirements and effectively translates business needs and process into technical terms, and vice versa.

• Recommends system solutions by comparing advantages/disadvantages of custom development versus off-the-shelf offerings.

• Leads the definition and gathering of requirements and provides business process subject matter expertise to developers.

• Works in an agile-first business case and technology delivery pattern.

• Ensures the appropriate business rules are engaged for solution execution.

• Supports user acceptance testing and acceptance criteria.

• Networks with appropriate IT colleagues to identify solutions to meet business partners’ needs.

• Ensures that incident, problem, configuration, and change/release management are all done with alignment and understanding of business needs.

• Work with area lead to support system validation efforts.

• Research business data needs and present findings as requested.

What You Should Bring 

• Highly prefer experience in GxP operations.

• Experience in Computer System Validation processes.

• Knowledge of or experience using an agile and lean framework for the entire solution lifecycle including design, implementation, automation, modernization, maintenance, and optimization of solutions.

• 3+ years of experience supporting a FUME/HSE area

• Excellent communication and interpersonal skills to build relationships with stakeholders and articulate complex technical concepts (i.e. business analyst role, etc.)

• Analytical and problem-solving skills to identify and resolve complex technical issues.

• Experience in solution delivery and service management processes, including ITIL.

• Experience working globally across organizational levels and in a multicultural environment.

• Experience using distributed solutions and configurable commercial off-the-shelf software (COTS).

• Experience with business intelligence – data mining and presentation formats (i.e. Power BI, Tableau, etc.)

Your Basic Qualifications 

• Bachelor’s degree Computer Science, Computer Engineering or a related field and experience with designing and developing specifications for new products/services, applications, and service offerings

• High School Diploma/GED with at least 5+ years of experience with designing and developing specifications for new products/services, applications, and service offerings

• Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

About the Organization -

Lilly IT builds and maintains capabilities using groundbreaking technologies like most prominent tech companies. What differentiates Lilly IT is that we create new possibilities through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business. 

Additional Information -

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response. 

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. 

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups. 

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law). 

#WeAreLilly 

#IT

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

#WeAreLilly