The Accounts Receivable Administrator II is responsible for analyzing and collecting past dues for specified accounts and negotiating with customers to collect past due invoices. This duty is performed within time restraints to increase cash flow ensuring incoming orders are not delayed due to delinquencies. Performs a variety of complicated tasks to minimize financial losses, and accountable for reconciliations of challenging consignment inventory billings and billing transactions with multiple returns associated.
- Responsible for analyzing and collecting on past due accounts and determining which collection tool is to be used depending on the collection strategy assigned for the period. Ascertains the degree of delinquency and collection procedure to follow for all assigned accounts.
- Negotiate with customers to collect all past due payments or find resolution for payment issues.
- Assist with inbound calls during heavy call volumes to resolve customer inquiries.
- Actively participates in resolving major account issues to maintain strong customer relationships and arrive at a mutually beneficial solution for the customer and the company.
- Researches, determines, and implements action necessary to resolve inquiries and claims from customers.
- Exercises sound judgement and discretion in making routine decisions to ensure that claims are handled accurately and to the satisfaction of both parties.
- Resolve disputed claims. Complete monthly assigned collection strategy and handle complex reconciliations of consignment billings and billings with multiple returns associated.
- Reconcile accounts in a credit balance which includes researching and reconciling open invoices or deductions to ensure validity prior to refunding the account. Works with customers providing backup necessary to resolve and clear any outstanding debit prior to issuing refunds.
- Communicates clearly with internal and external customers. Take actions necessary to meet department objectives and at the same time continue to build relationship with customer.
- Ensures customers are set up for electronic invoices and statements and are aware and taking advantage of online support tools.
- Assists customers with Accounts Receivable functionality available on web support tools to increase usage and promote self-service.
- Takes corrective action and is actively involved in process improvement teams to correct potential on-going problems. Processes customer refunds and adjustments as needed.
- Identifies problem accounts and notifies Finance and Sales management of situations that could indicate uncorrectable claims or possible bankruptcy to prevent future losses to the company.
- Ensures credit lines are reduced to eliminate additional Bad Debt expenses. Committed to successfully completing assigned monthly strategies and daily follow-ups.
- Accountable to maintain all accounts on an up-to-date basis status to ensure clear audits by internal and outside auditors.
- Must have excellent communications skills when dealing with internal and external customers.
- Bachelor’s Degree in finance or Accounting field OR equivalent combination of education and experience.
- 3+ years experience in Accounts Receivable, Customer Service, Accounts Payable, Cash Applications or similar environment.
- Experience working with Microsoft Office, Outlook, Word, Excel and Power Point
- Ability to work independently and plan extensively to meet goals.
- Ability to maintain accuracy consistency and quality in a fast paced, multi tasked environment.
- Strong billing reconciliation and accounting skills
- Demonstrate strong ability to identify, analyze and solve problems.
- Experience with SAP and FIS GETPAID preferred.
AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.