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IT Technician

Gladstone Institutes
San Francisco, CA
Start date
Sep 20, 2023

Job Details

Lab/Area:Information Technology


Become an integral member of a collaborative team dedicated to supporting scientific research. The Gladstone Institutes, a nonprofit biomedical research organization located in San Francisco, CA, is seeking a responsible, resourceful, and team-oriented individual to join its Information Technology Department as an IT Technician. (This position is full-time, with the majority of time spent on site.)

The IT Technician provides general computer/desktop support to the Gladstone’s internal client base. This entails general troubleshooting and resolution of IT issues related to all institutionally owned computers and peripheral devices as well as A/V system and limited event support. Responsibilities also include active participation in collaborative and independent IT projects, periodic assignment to the Emergency Cell rotation schedule, and compliance with department policies.

Gladstone Perks & Benefits

• People: work with talented, committed, and supportive teammates within an organization that values each member of its community.

• A meaningful place to grow and learn: we have the resources and environment to help you advance your professional skills so you can better support Gladstone’s mission: driving a new era of discovery in disease-oriented science.

• Healthy work/life balance: you are highly engaged and productive at work because you can have time to recharge and enjoy a vibrant life outside of work.

• Compensation: competitive salary and vacation.

• Excellent benefits: generous medical, dental, vision, retirement plan, and commuter benefits; access to free shuttle transportation.

General Responsibilities

  • Troubleshoot, often working directly with users (including remote users), issues related to Gladstone laptop and desktop computers and peripherals.

  • Participate in the commissioning and decommissioning of Gladstone laptop and desktop computers.

  • Contribute to the onboarding and offboarding of Gladstone personnel, including account provisioning and instruction.

  • Aid in the installation and troubleshooting of audio-visual systems (projectors, monitors, cameras).

  • Provide on-site A/V support for hybrid meetings and presentations.

  • Contribute to the Gladstone IT knowledge base by writing articles useful to both Gladstone users and the IT team.

Required Skills

  • Impeccable professional customer service at all times, when working with both technical and non-technical end users.

  • Excellent verbal and interpersonal communication skills, including excellent grammar, proofreading, and editing skills.

  • Detail-oriented self-starter who is resourceful and can, or quickly become able to, work with minimal supervision.

  • Excellent organization and independent problem-solving and analytical skills.

  • Consistently uses good judgment, and values success of the team and organization.

  • Ability to work in a very fast-paced, dynamic environment, and to work calmly under pressure.

  • High level of professionalism and accountability.

Required Experience

  • At least 3 years of experience as an IT technician in a business or academic environment

  • Experience using an enterprise ticketing system (e.g. FreshService)

  • Experience providing desktop support of both Windows and macOS, particularly Windows 10/11 and macOS Monterey/Ventura.

  • Experience with MDM tools (e.g. Jamf Pro, Desktop Central) a plus.

  • Experience supporting Linux and familiarity with Bash shell a plus.

  • Experience working with Microsoft Active Directory. (Admin experience with Google Workspace or Okta a plus.)

  • Experience troubleshooting Zoom meetings and Webinars

  • Experience with video conferencing systems (experience with Neat Bar a plus)

  • Experience working with A/V vendors (experience with Extron systems a plus)

  • Literacy in major presentation software— i.e., Microsoft PowerPoint, Mac Keynote

Salary will be commensurate with education and experience.

Hiring Range:


Additional Information:
  • Title and salary will be commensurate with education and experience.
  • Gladstone is an equal opportunity employer.


Gladstone is an independent, nonprofit life science research organization located in the epicenter of biomedical and technological innovation in the San Francisco Bay Area. Gladstone has created a research model that disrupts how science is done, funds big ideas, and attracts the brightest minds. Gladstone Institutes leads the way for innovative research in the biomedical field. We always seek dedicated and talented individuals to join our team.

Scientists know that using a diversity of approaches is often the most efficient strategy for solving a problem. New and different perspectives engender the very innovation that Gladstone prizes. This is one of the many reasons why we value diversity at Gladstone—be that a diversity of race, culture, religion, mental or physical ability, heritage, age, gender, sexual orientation or other characteristics. Our employees hail from more than 30 countries around the globe and we seek to hire the best and brightest for our diverse team of scientists and administrators. Career opportunities are available in both our administrative offices and our research areas.

Our Benefits
Gladstone offers eligible employees—and their dependents—a comprehensive range of benefits, including health insurance, retirement savings, and professional development.


  • Health and Retirement
    • A choice of medical plans, flexible spending account, and retirement account options that include employer contributions help you take care of your health and your future.
  • Time Away from Work
    • More than just vacation days, our paid and unpaid leave policies offer flexibility to help you confront different stages of life including maternity and paternity leave, as well as other types of family leave.
  • Professional Development
    • Gladstone encourages employees to seek the skills they need to remain at the forefront of their profession. By supporting professional development workshops and continuing education, Gladstone provides employees with the resources they need to evolve in their role and in their career.
  • Gladstone Cares
    • A specially selected suite of benefits to support you in and out of the workplace. Includes resources for dealing with the many stages of life to specific coverage for family planning, and back-up child or elder care coverage.
Company info
1650 Owens Street
San Francisco
United States

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