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Strategic Account Manager

Working from Home
Start date
Sep 20, 2023

View more

Sales & Service, Account Management
Required Education
Associate Degree
Position Type
Full time

Job Details

Title: Strategic Account Manager
Reports to: Senior Director, Strategic Accounts
Based: Based: US (Raleigh/Durham, Greater Boston, Greater New York, or Southern/Northern California preferred but not required)

PacBio (NASDAQ: PACB) is a premier life science technology company that is designing, developing and manufacturing advanced sequencing solutions to help scientists and clinical research resolve genetically complex problems. Our mission is to enable the promise of genomics to better human health. Genomics is core to all biological processes, and our advanced genomics tools provide scientists and clinical researchers the insights to better understand biology and health. We are now entering the century of biology and genomics is at the heart of the next revolution. Become part of the new paradigm in gene sequencing and help shape the future of genomic study by joining the PacBio team.

Key Responsibilities:

  • Serve as the primary account manager for selected strategic accounts within the region
  • Achieve sales targets and performance objectives within assigned accounts
  • Demonstrate leadership and decision making in adjusting strategy to account for local factors, market shifts and/or client concerns
  • Create and execute account strategies over short (1 year) and long (3 year) timelines hitting critical milestones of performance objectives, revenue targets, and account growth metrics
  • Drive orders through customer purchasing process and provide accurate sales forecasts
  • Coordinate the involvement of Strategic Marketing, Product Marketing, leadership and other internal stakeholders to drive opportunities and engagement in assigned accounts
  • Act as a trusted PacBio advisor and establish professional, productive relationships with key personnel in assigned strategic accounts
  • Establish global alignment by working collaboratively with counterparts in other regions, particularly in relation to global accounts
  • Proactively assess, clarify, and validate customer needs on an ongoing basis
  • Keep CRM system up to date and qualify leads from Marketing

Position Requirements:

  • Significant and proven account management and sales experience in high-end capital equipment and consumables is essential
  • Minimum of 5 years successful direct sales experience into the Life Science and Clinical Research markets is required
  • Clear understanding of the sales and purchasing processes in high-value, multi-location accounts
  • Track record of influencing key stakeholders and purchasing departments in a complex organizational matrix
  • Strong understanding of scientific applications and technology developments as they relate to customer requirements as well as keeping fully up to date with competitor’s offerings
  • Ability to work at the highest level within customer organizations (CEO/CSO/CFO and other key influencers)
  • Be of a competitive nature as well as a team player able to utilize support staff effectively
  • Scientific or Technical degree is required with an advanced degree preferred
  • Have the ability to work independently and be highly adaptable to change
  • Acumen for public speaking and ability to deliver key presentations when required either independently or with technical support
  • The role will be home based with a minimum of 60% travel required
  • Home office to be located within proximity of a major airport

You may be required from time to time to visit and work at PacBio locations and for such times as the Company considers necessary for the proper performance of your duties.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.


Salary Range:

$123,400.00 - $185,200.00

Please be aware that, as a condition of employment, proof of COVID vaccination is required for all U.S.-based employees (subject to limited exceptions).

To ensure the health and safety of all PacBio employees and our prospective candidates, we have instituted a virtual interview experience.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at PacBio. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. PacBio does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, PacBio employees or any other company location. PacBio is not responsible for any fees related to unsolicited resumes/applications.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 650-521-8000, or for assistance.

Visit our following pages for more information on:


At PacBio, our mission is to enable the promise of genomics to better human health.

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Company info
1305 O'Brien Drive
Menlo Park
United States

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