This job has expired

You will need to login before you can apply for a job.

Director, Business Technology Solutions - Quality Management Systems

Lake County, Illinois
Start date
Sep 19, 2023

View more

Job Details

Take the next step in your career with an organization that strategically invests in the long-term health of the company, its technology and its people. Our Business Technology Solutions (BTS) team shapes the digital transformation accelerating the future of medicine at AbbVie—and we do it together, asking bold questions and taking on tough challenges through deep, honest collaboration. In the role of Director, Business Technology Solutions - Quality Management Systems, you will join a diverse, global team that invests in your customized career growth and uses technology and data to positively impact people’s lives.   



Key leadership role that guides and leads BTS enterprise quality systems domain overseeing operational management, define digital quality functional strategies and implementation of programs that drives standardization and transforms work practices across operations and R&D functions delivering efficient & effective processes, enhanced compliance and agility that integrates and automates people, process, data and technology. Partner with business executive stakeholders to align business and technology strategies enabling smart data driven decisions that enhances product quality and global regulatory compliance needs of tomorrow.




Strategy & Influence: Works with Enterprise senior leadership and makes contributions to develop strategy. Adapts and executes domain strategic plans.

Process Improvement & Optimization: Drives opportunities to improve process and/or technology.

Operational Management: Owner and management the Enterprise Quality Systems portfolio (QMS – Complaints, Supplier, Audit, Event, Change, Risk, DHF) ensuring no quality impact to the business, delivering highest level of operational excellence and solution delivery that meets current and future business needs.

Decisions & Policies: Makes key decisions that are guided by established strategies and priorities. Influences operating policies and procedures that affect the domain. Interprets enterprise-wide policies, processes and procedures that may affect teams and domain workflow.

People Management: Manages a team(s) of managers and senior managers who have significant latitude and autonomy in their assignments.

Impact: Make decisions that are long lasting and heavily influence the future course of the business and/or technology domain.

Resource Management: Responsible for making contributions to the development of the domain resource management strategy and organizational structure.

Liaison & Relationship Building: Builds collaborative relationships and effectively interacts frequently with business and/or technology senior leaders. Interactions focus on project and operational decisions. Interacts well with diverse groups within function and maintains strong working relationships with internal and external collaborators.

Culture: Consistently demonstrate Abbvie's Ways of Working and Leadership Attributes including an enterprise mindset and people leadership. Effectively manages performance, provides timely feedback, appropriately rewards and recognizes valuable achievement, develops talent, and creates a succession pipeline. Understand and execute AbbVie's vision, goals and strategies. This role has accountability for the performance and results strategically important functions.




Bachelor’s Degree or equivalent education and 10+ years of experience. Masters degree preferred.

Must have experience working in the pharmaceutical industry with the FDA, EMEA and preferably multiple additional regulatory agencies in other foreign countries.

Must have experience working at an enterprise level engaging with executive business leadership. Plant/site experience is also desired.

Expert understanding of QMS solutions and associated capabilities, along with knowledge of Doc Mgmt., Learning Mgmt. and Lab operations.

Effectively connects employee and BTS functional goals to business and/or overall Abbvie goals.

Excellent written and verbal communication skills.

Proven ability to drive outstanding employee performance and engagement through developing, coaching, motivating, energizing and inspiring team members.

Experience managing teams of at least 10 people with a resource mix of managers, employees, matrixed teams, virtual teams, contractors and managed service providers.

Ability to communicate problems in terms that are understandable to BTS Leadership and end users at all levels.

Subject matter expert in technology and/or business domain.

Experience managing a budget of at least $5million.

Experience in technology operation, strategy, planning and implementation and/or relevant business domain preferred.


Why Business Technology Solutions

 For anyone who wants to use technology and data to make a difference in people’s lives, shape the digital transformation of a leading biopharmaceutical company, and secure sustainable career growth within a diverse, global team: we’re ready for you. 

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

·       The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

·       We offer a comprehensive package of benefits including paid time off. (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

·       This job is eligible to participate in our short-term incentive programs. 

·       This job is eligible to participate in our long-term incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 


AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.


AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, and YouTube.

Stock Symbol: ABBV

Stock Exchange: NYSE

Company info
1 North Waukegan Road
North Chicago

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert