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Life Sciences Technical Account Manager, Reagent Services

Piscataway, NJ
Start date
Sep 10, 2023

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Sales & Service, Account Management
Required Education
Associate Degree
Position Type
Full time
Pharm Country, Best Places to Work

Job Details

Life Science Technical Account Manager 

Location: Piscataway, NJ, US 


Job Description:

Technical Account Manager provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities. Supported by Technical Account Associates, Technical Account Managers take full responsibility of the daily operation of customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project management, project design, and proactive account management.   



  • Provide primary business, technical and product/service advice to customers, include providing effective solutions to customer’s project inquiries and generating price quotes for project design 
  • Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary
  • Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship.
  • Maintain close communication with customers as well as facilitate communication with technical support when necessary
  • Collaborate with internal teams/departments to achieve sustainable growth
  • Organize and provide training for internal sales and external distributors by delivering presentations or/and demos
  • Demonstrate technical expertise when attending trade shows or exhibitions
  • Master's or above degree in relevant life science discipline, such as cell biology, immunology, molecular biology and peptide therapeutics
  •  Exceptional verbal and written communication and presentation skills
  • Must be customer-centered and proactive/action-oriented
  • Excellent analytical skills & problem solving skills, able to grasp new concepts quickly
  • Strong organization skills with great attention to detail
  • Enjoy working in a fast-paced and team-oriented environment

GenScript USA Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is GenScript’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

GenScript USA Inc. maintains a drug-free workplace.


GenScript Biotech Corporation (HK.1548) is the world‘s leading technology and service provider of life science R&D and manufacture. Built upon its solid gene synthesis technology, GenScript Biotech is divided into four major platforms including the life science service and product platform, the biologics contract development and manufacturing organization (CDMO) platform, the global cell therapy platform and the industrial synthesis biological product platform.

As the world's leading biology research service company, GenScript offers comprehensive life sciences research services and products including custom gene synthesis and molecular biology, custom protein expression and purification, custom peptide synthesis, antibody production, and custom cell line development, catalog antibodies, catalog kits and eStain and eBlot. In addition, GenScript provides preclinical drug development services, including in vitro pharmacology, in vivo pharmacology, and antibody/protein engineering services. GenScript Biotech's business operations span over 100 countries and regions worldwide with legal entities located in the US, Mainland China, Hong Kong, China, Japan, Singapore, the Netherlands and Ireland.

Our Vision

Become the Most Trustworthy Biotech Company in the World

Provide high quality products and services for customers, offer development opportunities that help our employees reach their career and professional goals, and create long-term value for society.

Our Mission

Make Human and Nature Healthier Through Biotechnology

Build world-class biotech platforms for R&D in synthetic biology and healthcare to facilitate life science research, develop innovative products, address environmental issues, and treat critical illnesses for the well-being of mankind.

Company info
860 Centennial Ave
United States

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