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Associate Director, Business Relationship Management – Facial & SkinMedica Marketing

Irvine, California
Start date
Aug 30, 2023

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Job Details

Come to work each day with an inclusive and collaborative business technology team. As an Associate Director, Business Relationship Management – Facial & SkinMedica Marketing in AbbVie Business Technology Solutions (BTS), you’ll have opportunities to contribute to the digital transformation of a leading aesthetics and biopharma company, helping to create solutions that impact patients and their communities for the better.

In this role you’ll be responsible for:

The position of Associate Director, Business Relationship Management, will serve as the technology partner to our Allergan Aesthetics, US Facial & SkinMedica marketing teams to translate their brand goals into articulated strategies, clear processes, and robust technology solutions. In this role you will partner closely with our brand marketing teams. You will partner with our marketing technology and other commercial technology delivery teams to collaboratively design solutions to meet business objectives. This includes prioritizing projects, programs, and requests with cross-functional teams for web and email marketing delivery. As a partner to the business marketing teams you will provide continuous support for the programs and manage associated financials. The individual will be responsible for capacity planning for the various product teams and should have proven success in product or brand road-mapping, backlog management/grooming and communication with senior leadership. 

  • Promote innovation using design processes to translate business objectives to technology and digital marketing solutions.
  • Active engagement of business partners and technical teams, throughout all phases of program implementation.
  • Act as a single point of contact for all technical delivery associated with the Allergan Aesthetics US Facial and SkinMedica marketing teams.
  • Responsible for the technology roadmap for US Facial and SkinMedica Marketing.
  • Represent marketing technology capabilities with key business stakeholders and share benefits of different technologies to meet or exceed marketing goals.
  • Provide governance and prioritization of intake processes, PMO status updates, and ownership of related financial portfolios.
  • Collaborate on and communicate technology implementations including associated change management and communication plans.
  • Assure compliance by following all corporate and divisional policies.
  • Build positive team culture and support an open and inclusive environment to bring different perspectives to deliver solutions.

  • Experience that will make you a strong candidate for this role:


  • Bachelor's Degree with 9 years’ experience; Master's Degree with 8 years’ experience; PhD with 4 years’ experience.
  • Experience managing  and working in project teams, employees, matrixed teams, virtual teams, contractors, and service providers.
  • Able to evaluate strategies and solutions with data.
  • Proven ability to drive outstanding performance and engagement through coaching, developing, motivating, and inspiring team members.
  • Experience managing a budget of at least $3 MM.
  • Experience with platforms like, Salesforce Marketing Cloud, Adobe Experience Manager (AEM), Adobe Assets, Google Analytics, SAP, and Learning Management Systems (LMS), Veeva PromoMats, and Veeva CLM.
  • Knowledge of state-level disclosures, data privacy, accessibility, and other regulations that impact digital marketing.
  • Well-versed with multiple development methodologies like Waterfall, Agile, and DevOps.
  • Able to follow up on and escalate open items for the business partners, which are outside the agreed service levels.
  • Experience in leading and organizing project teams and working across organizational boundaries to deliver positive results.
  • Good communication skills, ability to state things simply, ask effective questions, and communicate persuasively to different audiences. 
  • Beneficial:

    • Experienced presenter comfortable in various presentation settings ranging from virtual, live small group training, and large presentations to several hundred people.
    • Experience working in digital Healthcare Marketing (2+ years).

    If you believe you’re a great fit for this job but don’t have all of the experiences listed above, we encourage you to apply anyway!


    Why Business Technology Solutions

    For anyone who wants to use technology and data to make a difference in people’s lives, shape the digital transformation of a leading biopharmaceutical company, and secure sustainable career growth within a diverse, global team: we’re ready for you.

    Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

    The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

    We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

    This job is eligible to participate in our short-term incentive programs. 

    This job is eligible to participate in our long-term incentive programs. 

    Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

    AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.


    AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, and YouTube.

    Stock Symbol: ABBV

    Stock Exchange: NYSE

    Company info
    1 North Waukegan Road
    North Chicago

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