Director, Global Medical Field Operations

The Role

Moderna is seeking a passionate individual to be the next Director of Global Medical Field Operations. This role will support the medical field team in delivering exceptional Moderna experience to our healthcare customers/partners. This role will lead, design and operationalize digital customer engagement capabilities and products for field medical team across the globe in all direct markets. This individual will lead global business process for field operations for Medical, and work with other digital product solutions leads to ensure tight collaboration and integration of other holistic customer touchpoints providing 360-view of customer, generating actionable insights and driving Medical Affairs vision - to make every healthcare practitioner an expert in Modernas medicines.

This individual will leverage insights from field medical interactions to support future design of the solution and deliver new capabilities & competencies on a regular basis enabled by training and change management. These capabilities are meant to support field medical teams engagement strategy, improve and amplify scientific narrative which will enable Moderna to become a trusted scientific partner with our external healthcare stakeholders.

Moderna seeks candidates aligned with its culture centered on bold, collaborative, curious, and relentless values, which enable innovation in mRNA-based vaccines and therapeutics to benefit patients.

This is an exciting time to join Moderna as we expand our product reach globally to hundreds of millions of people and experience acceleration in our pipeline and late phase development, thereby supporting Moderna for substantial growth in the upcoming years. This role will be a key contributor to Modernas future success in making a transformative impact to patients through our vaccines and therapeutics using our mRNA platform.

Heres What Youll Do

• Be responsible for capturing all field medical needs around systems access, policy, standard operating procedures, and enterprise-wide field operations.

• Oversee the onboarding and training of all new field medical personnel and own liaising with MSLs, MAs, MDs and BIS/IT for internal systems access.

• Design and execute end to end operational processes, training and change management to improve effectiveness of field medical engagement with customers (HCPs, Pharmacists etc.)

• Design and support 360 customer capability based on signals /touchpoints (emails, websites, congresses, social media, video, blogs, webinars etc. ) along entire customer journey.

• Support proper design and maintenance of customer master to ensure right data attributes, accurate records, access rights, and linkages are in place allowing field to personalize engagement activities.

• Act as the key business partner and an integrated member of the digital product team for field products to prioritize and test releases ensuring user acceptance and adoption globally

• Establish appropriate feedback mechanism and establish periodic planning with field medical and field medical directors to improve field operations efficiency and effectiveness.

• Partner with Digital/Technology team to constantly innovate field capabilities to improve field medical engagement workflow, reduce complexity, simplify feature integration across markets based on user impact scenarios and oversee management.

• Provide project management leadership to resolve unique/complex with wide-reaching implications on field medical engagement activities and plans.

• Support field medical ad hoc inquiries, data change requests, triage, prioritize and delegate requests appropriately, escalating through resolution within Service Level Agreements managed by the digital team.

• Partner closely with your commercial field counterpart and Decision Sciences to ensure consistency of enterprise field product capabilities building around KPIs, field insights, reporting, dashboarding, training, interface experience and new product launch activities.

Heres What Youll Need (Minimum Qualifications)

• Bachelors Degree in related field

• 12+ years of job relevant experience in the biopharma industry

• Experience in field medical engagement for medical affairs and/or in clinical practice

• Experience working with vendors, and relationship management

• Experience working with different jurisdictions (ex: North America, Europe, Japan, Australia, Korea, US, Canada)

• Experience with managing enterprise systems especially field support systems, such as CRM tools, contact centers, email systems, Veeva Medcomms etc.

Heres What Youll Bring to the Table (Preferred Qualifications)

• Experience working with management and consulting with key business stakeholders, including an ability to influence for greater outcomes.

• Preferably experience in positions connected to supporting or managing MSLs, or other similar field medical positions

• In-depth, comprehensive understanding of healthcare compliance for role of medical affairs with external customers engagement

• Proven ability to work in a complex matrix setting

• Strong communication skills with ability to influence decisions across functions, both inside and outside of Medical Affairs

• Excellent interpersonal skills, ability to develop relationships with key stakeholders, identify and manage issues to develop relevant and realistic plans, programs and recommendations.

• Ability to manage multiple projects in a fast-paced environment.

• Demonstrated ability to translate strategy into action; excellent analytical skills and an ability to communicate complex issues in a simple way and to orchestrate plans to resolve issues and mitigate risks while working in a matrixed environment.

• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:

• Highly competitive and inclusive medical, dental and vision coverage options
• Flexible Spending Accounts for medical expenses and dependent care expenses
• Lifestyle Spending Account funds to help you engage in personal enrichment and self-care activities
• Family care benefits, including subsidized back-up care options and on-demand tutoring
• Free premium access to fitness, nutrition, and mindfulness classes
• Exclusive preferred pricing on Peloton fitness equipment
• Adoption and family-planning benefits
• Dedicated care coordination support for our LGBTQ+ community
• Generous paid time off, including:
  Vacation, sick time and holidays
  Volunteer time to participate within your community
  Discretionary year-end shutdown
  Paid sabbatical after 5 years; every 3 years thereafter
• Generous Paid Leave offerings, including 18 weeks of 100% paid parental leave for all new parents
• 401k match and Financial Planning tools
• Moderna-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options
• Complimentary concierge service including home services research, travel booking, and entertainment requests
• Free parking or subsidized commuter passes
• Location-specific perks and extras!

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, theinfrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission, values, and mindsets every day, our peopleare the driving force behind our scientific progress and our culture.Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. Were focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Talent Acquisition Partner or contact the Accommodations team at leavesandaccommodations@modernatx.com. (EEO/AAP Employer)

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