Patient Engagement Service Owner, Associate Director (OBU/R&D)

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The Global Data Digital Technology Division, Shared Platform & Services Team – OBU/R&D within Takeda is looking for Digital Patient Engagement Service Owner who will develop a patient centric technology foundation that enables a personalized patient experience, delivering improved patient outcomes, and generating relevant data insights. Join Takeda as a Digital Patient Engagement Service Owner where you will build a platform made up of trusted partners providing personalized digital and data-driven solutions to empower patients and their healthcare providers. As part of the Commercial Strategic Team, you will report to Head of Patient Engagement Service Line.

• Act as a single point of contact and be accountable for Patient Engagement solutions for OBU & R&D.
• Act as an SME, Service Lead and Advisor for Patient Engagement in OBU & R&D.
• Build Patient Engagement roadmap and vision for Patient Engagement solutions needed to enable current and future business priorities across all LOCs in OBU & R&D, with focus on harmonization, reusability, and standardization.
• Identify and deliver synergies to OBU & R&D DDT through delivery of Patient Engagement solutions on enterprise platforms and utilization of reusable components and solutions built across for rest of Takeda.
• Drive adoption through delivery of products that are of high quality and high value.
• Develop and drive a roadmap of 24 to 36 months for relevant products and solution in OBU & R&D.
• Responsible for collection and analysis for demand in OBU & R&D for deployment of Patient Engagement solutions, including the determination of Business Value together with the DDT and development of Total Cost of Ownership
• Accountable for setting of delivery squads of internal/external team of technical solution specialists, in line with the roadmap and demands in OBU & R&D.
• Accountable for successful delivery of Patient Engagement solutions solutions all countries and franchises in OBU & R&D by leading the delivery squads.
• Support the product owners to manage and groom product backlogs based on operational KPI targets for the product team
• Drive the transformation journey of moving to agile Product based delivery, enabling the product owners to be successful through provisioning of agile, high quality and cost effective services.
• Build trust and relationship with the OBU & R&D DDT and business teams, through thought leadership, quality delivery, partnerships and accountability of Patient Engagement delivery in OBU & R&D.
• Integrated end to end focus of solutions through the value chain including collection and utilization of data as key enablers.
• Responsible of Software and System Integrator Vendor relations (License, Contracting and Project Delivery)
• Ensure quality application support for the different applications in scope
• Interface to the rest of the GDT organization for enterprise technologies/services like Informatica, AWS, Devops, Mulesoft, Tidal, etc.
• Drive Business as Usual operations and Release Management for OBU & R&D
• Ensure application of agile and devOps principles in service delivery for OBU & R&D
• Ensure project documentation according to Takeda standards.

DIMENSIONS AND ASPECTS:

Technical/Functional (Line) Expertise (Breadth and depth of knowledge, application and complexity of technical knowledge)

• Deep and functional understanding of patient engagement processes, needs, capabilities, compliance needs, etc.
• Deep understanding of current technology topics (e.g., cloud products and platforms, micro-service architectures, automation, and API integration);
• Strong knowledge of software development lifecycle and experience in Agile methodologies. Leadership (Vision, strategy and business alignment, people management, communication, influencing others, managing change)
• A strategic mindset, able to see the big picture and able to create and articulate vision and northstar
• Able to influence peers and other leaders on overall strategy (vision, capabilities, platform, providers, roadmap)
• Able to create a technology roadmap and to lead a team towards this technology roadmap
• Empowerment of direct reports in the creation of strategic customer experience capabilities, whilst fostering a high performing team focused around a life-long-learning culture
• Strong communication skills with ability to articulate and optimize design based on the value to the user and the business.

Decision-making and Autonomy (The capacity and authority to make organizational decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-solving)

• Ability to make autonomous decisions in the best interest of serving the needs of business and Takeda
• Ability to to connect, orchestrate and influence different stakeholders from various departments and vendors to drive for affordable and usable solutions and drive business value
• Able to influence stakeholders in a complex organization, with ability to ensure delivery and maintenance of Patient Engagement solutions at all levels of the organization

Interaction (The span and nature of one’s engagement with others when performing one’s job, internal and external relationships)

• Able to clearly communicate and foster alignment across all levels of the organization
• Is required to build strong working partnerships with Business leaders and DDT team.
• Build strong cross-functional relationships with team members from multiple functions and teams (e.g. DDT, Enterprise Architects, UAMS, etc.)
• Able to strongly influence around the adoption and utilization of Patient Engagement solutions across BU’s
• Strong ability to build external parterships with industry partners and suppliers
• Be a trusted advisor to the business.

Innovation (The required level of scientific Knowledge, knowledge sharing, innovation and risk taking)

• Shape and innovate technology to be developed within Patient Engagement and applied across Takeda’s product teams, business units and global functions;
• Function as a thought leader and evangelist for innovative technology including perspectives on starts ups and new innovative products;
• Continually innovate to produce improved Patient Engagement products / services to support the needs of rapidly innovating product teams.

Complexity (Products managed, mix of businesses, internal and/or external business environment, cultural considerations)

• The successful candidate in this role must be able to cooperate with and inspire various stakeholders across all business and technical domains and in all world regions;
• The role must set up and continuously shape development of innovative technology within Patient Engagement ecosystem, third-party vendors and across Takeda stakeholders.

• Degree in Computer Science/Business Informatics or other relevant graduate degree required;
• 2+ years of experience as a Service Owner/ Manager with software products;
• 3+ years of experience conveying current technology trends, excellent feel for exceptional user experiences and design;
• 5+ years of experience with Salesforce Health Cloud and related products
• Experience in agile and SAFE methodologies and software development lifecycle;
• Strong communication skills with ability to articulate and optimize design based on the value to the user and the business, lead ideation sessions and workshops;
• Experience working in a life sciences environment and/or familiarity with Takeda strongly preferred. Desired
• Master’s Degree
• Familiarity with regulated systems – general level of understanding of computer systems validation.
• Experience as a Product Owner / Manager with software products;

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.