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Sr. Manager, Global Partner Relationship Management

Moderna, Inc.
Cambridge, MA
Start date
Jun 7, 2023

Job Details

The Role

This is an exciting time to join Moderna as we expand our product reach globally to hundreds of millions of people and experience acceleration in our pipeline and late phase development, thereby poising Moderna for substantial growth in the upcoming years.

The Sr. Manager, Global Partner Relationship Management, is part of Modernas Commercial and Medical Operations team. The roles primary responsibility is to support, monitor and manage global contact center partners and vendors to ensure a positive, seamless and helpful experience for Modernas customers and the medical community. The successful candidate will be willing to take on challenges to help execute strategy by monitoring partner and vendor performance metrics and supporting contract management and invoicing for Modernas Global Contact Center. The candidate will also have in depth experience and knowledge of vendor and partner relationships in order to effectively bring multiple internal stakeholders into alignment.

Moderna seeks candidates aligned with its culture centered on bold, collaborative, curious, and relentless values, which enable innovation in mRNA-based vaccines and therapeutics to benefit patients.

The role is based in Modernas Cambridge, MA office.

Heres What Youll Do

  • Support Modernas Contact Center Partner and Vendor Strategy to deliver customer excellence globally and support continued high growth

  • Partner with internal stakeholders to align on vendor and partner activities

  • Lead reconciliation activities across partners to oversee and understand market needs feeding this back to the relevant business function(s)

  • Lead invoicing related activities with vendors and manage operational impact to department

  • Provide in depth knowledge of quality and vendor performance metrics across countries to internal and external stakeholders in collaboration with Contact Center Operations

  • Communicate key events and milestones to vendors that may impact volumes and associated service level monitoring

  • Manage and make decisions on continuous improvement initiatives through innovation and collaboration

  • Ensure appropriate, inspection ready documentation is in place for all vendors and partners

  • Collaborate with department & cross-functional colleagues to assess impact and ensure operational alignment

  • Monitor partner and vendor performance metrics

  • Support vendor management and invoicing for the Global Contact Center

Heres What Youll Need (Minimum Qualifications)

  • Bachelors degree in business or related field

  • 6+ years' experience in a role supporting program or operations management

  • Prior experience working with external vendors and/or partners (i.e. distributors, local market authorization holders, affiliates)

Heres What Youll Bring to the Table (Preferred Qualifications)

  • Advanced degree preferred

  • Familiarity with or willingness to learn cloud-based Contact Center systems and solutions

  • Biotech or pharma experience preferred

  • Proven ability to convey business needs to external partners and vendors

  • Experience in building program governance or process development

  • Solid understanding of relevant FDA, EU, ICH guidelines and regulations

  • Solid organizational and strong interpersonal and relationship skills

  • Proven ability to effectively communicate across various levels of management and stakeholders

  • Demonstrated track record of effective project management in a fast-paced environment

  • Solid verbal and written communication skills

  • Strong analytical skills

  • A digital first mindset and thirst for continuous learning and improvement

  • Ability to effectively collaborate in a dynamic, global and cross-functional environment

  • A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:

  • Highly competitive and inclusive medical, dental and vision coverage options
  • Flexible Spending Accounts for medical expenses and dependent care expenses
  • Lifestyle Spending Account funds to help you engage in personal enrichment and self-care activities
  • Family care benefits, including subsidized back-up care options and on-demand tutoring
  • Free premium access to fitness, nutrition, and mindfulness classes
  • Exclusive preferred pricing on Peloton fitness equipment
  • Adoption and family-planning benefits
  • Dedicated care coordination support for our LGBTQ+ community
  • Generous paid time off, including:
    Vacation, sick time and holidays
    Volunteer time to participate within your community
    Discretionary year-end shutdown
    Paid sabbatical after 5 years; every 3 years thereafter
  • Generous Paid Leave offerings, including 18 weeks of 100% paid parental leave for all new parents
  • 401k match and Financial Planning tools
  • Moderna-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options
  • Complimentary concierge service including home services research, travel booking, and entertainment requests
  • Free parking or subsidized commuter passes
  • Location-specific perks and extras!

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, theinfrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission, values, and mindsets every day, our peopleare the driving force behind our scientific progress and our culture.Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. Were focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Talent Acquisition Partner or contact the Accommodations team at (EEO/AAP Employer)



Moderna is advancing messenger RNA (mRNA) science to create a new class of transformative medicines for patients. Moderna’s platform builds on continuous advances in basic and applied mRNA science, delivery technology and manufacturing, providing the Company the capability to pursue in parallel a robust pipeline of new development candidates. Moderna is developing therapeutics and vaccines for infectious diseases, immuno-oncology, rare diseases and cardiovascular diseases, independently and with strategic collaborators.

mRNA is now a turning point in the history of science, medicine, technology, even humankind itself. With this breakthrough discovery, many of the world’s biggest and most challenging medical problems are no longer a question of “how?” but merely a question of “when?”

Come with us as we pursue the uncharted reaches of possibility and make your mark on the future of medicine.


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