Inside Sales Representative – Academic Account Management, NA East Coast

We are looking for high-energy, driven sales professionals with a growth mindset, strong technical aptitude, and a willingness to learn to join the MaxCyte commercial organization. Ideal candidates should be eager to advance in our organization by demonstrating their ability to be tenacious self-starters every day.

As an Inside Sales Representative you will be part of the North America Team consisting of 2-4 Field Sales Managers to identify new cell engineering business within the fields of protein production, genome engineering, cell therapy, and more. You will be prospecting into biotech, biopharma, and non-commercial accounts. This will also encompass a role where the qualified individual will have Academic accounts assigned to them to support the Field Academic Sales Manager as outlined below.

• Sales prospecting and new business revenue goal for accounts in their assigned academic territory. 
• This representative will work closely with other members of the organization to maximize the revenue potential in their respective territories and identify new opportunities for impactful collaborations. 

You will be interacting with our Marketing, Field Applications, and technical teams on a weekly basis. This is an exciting opportunity to play a critical role on our growing inside sales team and to make a major impact across MaxCyte’s commercial organization.

Inside Sales

• Create a great first impression to our prospects and customers by providing them with a world-class experience 
• Create and prioritize strategic target account lists within a defined territory alongside the Sales Managers and the Academic Business Development manager to help qualify and hand off leads in order to fill their pipelines
• Research and build new as well as existing commercial & non-commercial accounts 
• Employ an omni-prospecting approach that is comprised of using email sequencing campaigns, outbound calls, LinkedIn messaging, video outreach, etc. 
• Conduct high-level conversations with key decision makers in prospect accounts 
• Facilitate a smooth transition of qualified business opportunities to MaxCyte’s Sales Managers
• Achieve monthly quotas of sales qualified meetings and opportunities developed on behalf of the sales managers they are assigned to work with.
• Help our organization to meet sales targets, provide accurate forecasting, and maintain leads, opportunities, and customer information in the Salesforce CRM database. 
• Qualify in-bound marketing qualified leads and guide new leads to the products that best meet need by coordinating with internal team to address customer questions or objections
• Support marketing events, both in-person and virtual via inside sales methods
• Share best practices for prospecting & account development with the global commercial organization 

Academic Account Management

• Drive revenue and establish relationships with existing and new academic accounts 
• Identify and manage academic customer profiles critical to developing deals ranging from PIs, Lab Managers, Postdocs, to open new doors for our Field Team
• Present MaxCyte’s technology platform & value proposition to new prospects in each technical vertical and customer segment
• Support the entire sales cycle alongside with the field managers/distributors at named academic accounts. Coordinate across the team and other departments to obtain technical, legal, and business support as needed to help develop and win deals
• Own the seminar lead identification process, outreach, and follow-up pre & post events. 

• Bachelor’s, Masters or Doctoral degree in Biology, Molecular Biology, Biochemistry or related field; or the equivalent knowledge and experience. 
• 2+ years direct sales experience in companies that develop, market, and sell life science tools to biotechnology, pharmaceutical and research markets; or the equivalent knowledge and experience working in the laboratory
• Demonstrated ability to quickly grasp and master highly technical biological concepts and articulate them well to others 
• Exceptional listening, verbal and written communication skills. Ability to articulate well and think quick on your feet 
• Strong desire to win business for the organization and open new doors in the commercial and non-commercial arena
• Strong communication and interpersonal skills combined with a customer-centric approach 
• Tech-savvy, who is well versed in utilizing sales tools like Zoominfo/Seamless, Outreach/SalesLoft, and other enablement platforms 
• Ability to work in a fast-paced and changing landscape 
• Strong sales-oriented focus in a customer facing role
• Excellent customer relations management skills 

Note: To the extent permissible under applicable law, candidates will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.