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Senior Manager, Operations Enterprise Systems Quality Labs

Lake County, Illinois
Start date
Jun 3, 2023

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Job Details



The AbbVie Quality Labs BTS team is dedicated to accelerating the Integrated Digital Lab of the future through establishing innovative solutions and harnessing the power of digital data to optimize lab efficiencies and quality.  This role is responsible for capability leadership relating to Lab Execution Systems (LES) Capabilities for all AbbVie QA labs.  A successful candidate will develop multi-year strategies, business technology roadmaps and bring an innovative technology mindset to support the planning of innovative BTS solution roadmaps to drive improved business outcomes.  IT Manager works closely with QA Labs Business Owners, Manufacturing Sites and the broader BTS organization to conduct advanced business analysis, evaluation, ideation and development of a robust solutions portfolio to meet the needs at the intersection at Global Labs Business and evolving technology. 




  • Develops and promotes business cases for key projects.  Responsible for planning and overseeing a portfolio of technology projects from ideation to completion; including securing cross-functional alignment on project scope, benefits, cost, and timeline. He/she is expected to work effectively across various IT shared services teams, manufacturing site representatives, and QA Labs business stakeholders.
  • Provides management oversight, coaching, and mentoring 1 to 3 direct reports
  • Ensures technology strategy and roadmaps for portfolio of solutions enables business objectives while optimizing the total cost of ownership for IT solutions and ensuring compliance to applicable regulations
  • Collaborates with delivery teams and solution vendors to minimize production issues, ensure continuity of business solutions, assure alignment with architecture & technology standards, and ability of product to scale to meet AbbVie requirements.
  • Communicates and educates the technical and business communities on current architectures and technologies and industry trends.
  • Identify current and emerging business needs and evaluates technology solutions to balance short term and long-term objectives.  Understands both data and technology capabilities already in use across AbbVie and recommend appropriate solutions.
  • Accountable for financial targets of the portfolio, including monthly targets, project targets and vendor resource costs.



  • Bachelor’s Degree with 8 years of work experience including business analysis, project management, portfolio management, and strategic planning.
  • Self-Directed Leader, quickly grasping business needs and setting direction.
  • Excellent analytical, judgment and consultative capabilities and communication skills.
  • Excellent communications and influencing skills with strong ability to balance differing stakeholder interests through sound analysis and persuasion.
  • Lab Systems / Lab Experience a plus (LIMS, ELN, CDS, Inventory, Asset Management).

AbbVie is an equal opportunity employer including disability/vets. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a person’s relationship or association with a protected veteran, including spouses and other family members, or any other protected group status. We will take affirmative action to employ and advance in employment qualified minorities, women, individuals with a disability, disabled veterans, recently separated veterans, Armed Forces service medal veterans or active-duty wartime or campaign badge veterans. The Affirmative Action Plan is available for viewing in the Human Resources office during regular business hours.


AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, and YouTube.

Stock Symbol: ABBV

Stock Exchange: NYSE

Find Us
1 North Waukegan Road
North Chicago

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