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Internship - Information Technology

Southern Research
Birmingham, AL
Start date
Jun 1, 2023

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Job Details

Internship - Information Technology

General Summary

The internship typically consists of structured hands-on general Information Technology (IT) work to add direct value to the team. Provides technical assistance and works closely with other technical staff to develop and apply practical skills. Learns tools to assist Information Technology.  Assists technical staff in fulfilling requests or resolving incidents. Provides customer service support.  This is an internship position within Southern Research's Information Technology department.

Key Responsibilities

  • Collaborate with SR Technology staff to resolve technical incidents or fulfill service requests
  • Manage telephone calls from users and attempt to assist them with their information technology questions and problems
  • Provide technical customer service assistance while following established procedures to resolve user technical issues
  • Assist in performing hardware and software installation procedures
  • Perform software configuration on stand-alone computers and laptops
  • Assist in hardware and software inventory management
  • Provide support in setting up end-user training activities

Learning/Growth Opportunities

  • Learns to perform installations and/or configurations of hardware and ensures user devices and/or AV equipment connect with network, wi-fi and associated peripherals
  • Learns to identify individual component failures and replace computer, audio, video or control system components
  • Learns to document and appropriately escalate incidents


  • This internship requires US Citizenship.

Requirements/Minimum Qualifications

  • HS diploma or equivalent
  • Currently enrolled/pursuing a degree in IT related discipline
  • 19 years or older at the time the internship begins
  • Competency in Microsoft Office Suites products

Knowledge & Abilities

Key Learning Objectives:

  • Will acquire experience and exposure to information technology systems, programs and processes
  • Will acquire experience with regulations pertaining to information technology
  • Will acquire experience with regulations pertaining to storage and handling of confidential data
  • Learn to accurately define incidents, problems, and events in the trouble ticketing system
  • Learn to troubleshoot and resolve desktop computing and audio-visual issues

Work Environment & Physical Demands

  • This position is located in an office environment.
  • Ability to stand for extended periods of time
  • Ability to sit for extended periods of time
  • Ability to work on a computer for extended periods of time
  • Ability to lift up to 40lbs
  • Lifting, pulling and pushing heavy objects



MOVING SCIENCE. Our experts turn what couldn't be done into what we can't live without. By translating research into innovation, we act as catalysts that save lives and cultivate Birmingham's biotech scene. We are conduits between Science and Society. With precision, we transform ideas into discoveries. We see possibilities before they exist and activate scientific progress that is purposeful. We move science, because the promise of a brighter future moves us. We work with more than 150 industry and academic partners to drive scientific discoveries. From drug discovery to development, to carbon capture and environmental health sciences, every layer of our scientific and professional teams serve a fundamental role in moving science. We're making Birmingham the biotech hub of the southeast. Coming in 2024, our new biotech center will feature 60,000 sq. ft. of commercial wet labs, A/BSL-3 space and data science facilities. Our team will grow 125 scientific jobs and help shape the future of biotech in Alabama. We're investing in renovations of 40,000 sq. ft. of facilities including vivarium space and launching a new clinical diagnostics lab.

Find Us
(205) 581-2000
2000 9th Avenue South

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