Sr. Desktop Engineer, End User Experience

The Role

We are seeking a highly skilled Sr. Desktop Engineer, Ender User Experience, to join our team. The successful candidate will be responsible for designing, implementing, and maintaining our desktop infrastructure to ensure optimal performance and user experience. The Sr. Desktop Engineer will work closely with our IT team to provide technical support and resolve complex issues related to desktop hardware, software, and peripherals. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work independently and as part of a team.

This role is based in Norwood, MA.

Heres What Youll Do

• Design, implement, and maintain desktop infrastructure including hardware, software, and peripherals

• Provide technical support for desktop hardware, software, and peripherals

• Troubleshoot and resolve complex issues related to desktop infrastructure

• Collaborate with IT team to ensure optimal performance and user experience

• Develop and maintain desktop standards and procedures

• Manage desktop security and compliance

• Develop and maintain desktop imaging and deployment processes

• Manage desktop inventory and asset tracking

• Evaluate and recommend new desktop technologies and solutions

• Provide training and support to end-users

• Oversee, guide, and support the team with new hire hardware deployments, PC refresh deployments, phones, and A/V meeting support as needed

• Mentor desktop team members. Discuss development opportunities and challenges regarding both technical and people skills. Be an active listener, offer support and encouragement when appropriate

• Use innovative methods and technologies to identify and solve problems related to performance, reliability, and availability of systems

• Collaborate with team leaders to ensure multichannel support for end users anytime, anywhere, on Moderna supported devices

• Additional duties may be assigned from time to time

Heres What Youll Need (Minimum Qualifications)

• Bachelor's degree in Computer Science or related field; a combination of education and relative experience may be considered

• 5+ years of experience in desktop engineering or related field

• Strong technical skills in desktop hardware, software, and peripherals

• ITIL Foundation Certification

Heres What Youll Bring to the Table (Preferred Qualifications)

• Experience with Windows and Mac desktop environments

• Experience with desktop imaging and deployment processes

• Experience with desktop security and compliance

• Strong troubleshooting and critical thinking skills

• Excellent communication and people skills

• Ability to work independently and as part of a team

• Ability to manage multiple projects and priorities

• ITIL Foundation Certification

• Experience with cloud-based desktop solutions

• Experience with mobile device management (MDM)

• Experience with PowerShell scripting

• Experience with endpoint security solutions

• If you are an initiative-taking individual with a passion for desktop engineering and a desire to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Under Washington State law, Moderna is required to provide a reasonable estimate of the salary range for the jobs covered by this description. Base compensation for these positions in Washington State range from $104,500 to $167,000. Actual salary determinations will take into account factors such as work location, prior education and experience, job-related knowledge, and demonstrated skills. Compensation decisions are made on the facts and circumstances of each case.

In addition to base compensation Moderna employees are eligible for a comprehensive incentive compensation package including an annual cash bonus, new hire equity and an annual refresh, 401(k) match, competitive and inclusive medical, dental, and vision coverage options, flexible spending accounts for medical and dependent care, Life, LTD, and STD insurance, paid family leave offerings, including at least 18 weeks of 100% paid parental leave, lifestyle spending account, adoption, surrogacy, and family-planning benefits, generous paid time off, including:
Vacation, sick time, and observed Company-wide holidays
Paid volunteer time to participate within your community
Discretionary winter holiday shut down
Paid 4-week sabbatical after 5 years, and every 3 years after

Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:

• Highly competitive and inclusive medical, dental and vision coverage options
• Flexible Spending Accounts for medical expenses and dependent care expenses
• Lifestyle Spending Account funds to help you engage in personal enrichment and self-care activities
• Family care benefits, including subsidized back-up care options and on-demand tutoring
• Free premium access to fitness, nutrition, and mindfulness classes
• Exclusive preferred pricing on Peloton fitness equipment
• Adoption and family-planning benefits
• Dedicated care coordination support for our LGBTQ+ community
• Generous paid time off, including:
  Vacation, sick time and holidays
  Volunteer time to participate within your community
  Discretionary year-end shutdown
  Paid sabbatical after 5 years; every 3 years thereafter
• Generous Paid Leave offerings, including 18 weeks of 100% paid parental leave for all new parents
• 401k match and Financial Planning tools
• Moderna-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options
• Complimentary concierge service including home services research, travel booking, and entertainment requests
• Free parking or subsidized commuter passes
• Location-specific perks and extras!

About Moderna

In over 10 years since its inception, Moderna has transformed from a research-stage company advancing programs in the field of messenger RNA (mRNA), to an enterprise with a diverse clinical portfolio of vaccines and therapeutics across seven modalities, a broad intellectual property portfolio in areas including mRNA and lipid nanoparticle formulation, and an integrated manufacturing plant that allows for rapid clinical and commercial production at scale. Moderna maintains alliances with a broad range of domestic and overseas government and commercial collaborators, which has allowed for the pursuit of both groundbreaking science and rapid scaling of manufacturing. Most recently, Moderna's capabilities have come together to allow the authorized use and approval of one of the earliest and most effective vaccines against the COVID-19 pandemic.

Moderna's mRNA platform builds on continuous advances in basic and applied mRNA science, delivery technology and manufacturing, and has allowed the development of therapeutics and vaccines for infectious diseases, immuno-oncology, rare diseases, cardiovascular diseases and autoimmune diseases. Moderna has been named a top biopharmaceutical employer by Science for the past seven years. To learn more, visit www.modernatx.com.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. Were focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Talent Acquisition Partner or contact the Accommodations team at leavesandaccommodations@modernatx.com. (EEO/AAP Employer)

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