Account Manager

The Account Manager serves as the primary point of contact, who partners with Business Owners and Stakeholders across the organization, to provide high-level strategic, compliance and operational counsel for all consultancy needs.  By providing effective support, the Account Manager helps to deliver effective and compliance consulting engagements to meet strategic and tactical business needs.  The Account Manager develops strong relationships with all cross-functional partners and Business Owners to educate them on consultancy processes and ensure all global compliance requirements are met.   

• Fosters long term partnerships and serves as the point of contact within therapeutic area of responsibility for all aspects associated with global HCP / Customer Engagements to support AbbVie's business goals and objectives
• Participates in the planning process for all consulting engagements. Establishes schedule to ensure the plans are created and approved to meet business needs to execute consulting agreements.
• Works with Business Owners to understand their strategies and tactics and educates them on how to formulate and define scope and objectives of programs
• Reviews and approves contract requests to ensure a legitimate business need exists for the consulting activity
• Oversees consulting engagement process activities from beginning to end ensuring global compliance requirements and timelines are met. Tracks activities and works with Business Owners to identify whether activities will take place
• Builds standardized communications templates and maintains training materials in internal and external clients
• Responsible for timely communication of status and issues that could impact program timelines
• Participates in process improvement initiatives
• Proactively looks for ways to improve and streamline internal processes.
• Responsible for compliance with country-specific laws and company and departmental policies and procedures for interacting with HCPs, HCOs and Patients globally.
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• Bachelors required
• 3+ years experience required
• Ability to produce clear, concise, and professional communications to business owners and external HCPs/Customers.
• Ability to communicate schedules to Business Owners and coordinate activities to ensure business needs and global compliance requirements are met.
• Willing to take on additional responsibilities and demonstrate ability to multitask and manage multiple projects in a cross-functional environment.
• Ability to present and explain complex information in a way that establishes rapport, persuades others and gains understanding and alignment.
• Must demonstrate professionalism, strong customer focus and ability to not only manage but exceed customer expectations.
• Demonstrates thorough understanding of all requirements associated with Group Consulting, Individual Consulting, Speaker Training, and Speaker Programs.
• Provides solutions and contingency plans to facilitate business success. Demonstrates authority and decision-making ability.
• Leverages knowledge of customer’s goals / priorities and is a strong partner to support those strategies and objectives. Holds self and team accountable for results.
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AbbVie is an equal opportunity employer including disability/vets. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a person’s relationship or association with a protected veteran, including spouses and other family members, or any other protected group status. We will take affirmative action to employ and advance in employment qualified minorities, women, individuals with a disability, disabled veterans, recently separated veterans, Armed Forces service medal veterans or active-duty wartime or campaign badge veterans. The Affirmative Action Plan is available for viewing in the Human Resources office during regular business hours.