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Customer Service Representative

Piscataway, NJ
Start date
May 23, 2023

Job Details

Job scope:

We are looking for a full time customer service representative. The customer service representative is our primary customer interfaces and is responsible for handling customer inquiries/requests through phone calls, emails and Livechats; placing quotes/orders; providing status updates for open orders; working closely with sales team, technical support team, shipping team and other supporting teams to ensure customer satisfaction.


Key Responsibilities:

· Respond to customer inquiries/requests via phone, emails and Livechats. 

· Place orders for biology research products. 

· Provide customers with order status updates. 

· Work closely with sales team, technical support team, shipping team and other supporting teams to ensure customer satisfaction.


• Academic degree (B.S.) in Biology or other life sciences disciplines

• Previous customer service experiences preferred

• Patient, attend to details and is able to follow SOPs.


GenScript Biotech Corporation (HK.1548) is the world‘s leading technology and service provider of life science R&D and manufacture. Built upon its solid gene synthesis technology, GenScript Biotech is divided into four major platforms including the life science service and product platform, the biologics contract development and manufacturing organization (CDMO) platform, the global cell therapy platform and the industrial synthesis biological product platform.

As the world's leading biology research service company, GenScript offers comprehensive life sciences research services and products including custom gene synthesis and molecular biology, custom protein expression and purification, custom peptide synthesis, antibody production, and custom cell line development, catalog antibodies, catalog kits and eStain and eBlot. In addition, GenScript provides preclinical drug development services, including in vitro pharmacology, in vivo pharmacology, and antibody/protein engineering services. GenScript Biotech's business operations span over 100 countries and regions worldwide with legal entities located in the US, Mainland China, Hong Kong, China, Japan, Singapore, the Netherlands and Ireland.

Our Vision

Become the Most Trustworthy Biotech Company in the World

Provide high quality products and services for customers, offer development opportunities that help our employees reach their career and professional goals, and create long-term value for society.

Our Mission

Make Human and Nature Healthier Through Biotechnology

Build world-class biotech platforms for R&D in synthetic biology and healthcare to facilitate life science research, develop innovative products, address environmental issues, and treat critical illnesses for the well-being of mankind.

Find Us
860 Centennial Ave
United States

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