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Associate Director, Global Market & Customer Insights, Performance Tracking Excellence

Moderna, Inc.
Cambridge, MA
Start date
May 23, 2023

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Job Details

The Role

The Associate Director, Tracking Excellence, will play a key leadership role within the Global Market & Customer Insights team and the larger Decision Sciences Center of Excellence. This role will sit within the Commercial organization but offers an exciting opportunity to shape and innovate the insights function across the Moderna Enterprise building collaborative relationships with stakeholders in Commercial, Medical and Corporate functions in both Global, Regional and Local Market roles.

The Associate Director is expected to lead the selection of performance indicators, design of data metrics and data generation vehicles, definition of measurement scope and design of reporting requirements and vehicles for business performance measurement of respiratory portfolio brands including pre-launch and inline. The AD will manage, engage and influence cross-functional leadership teams, and report and socialize findings to multiple levels of the enterprise ranging from execution teams all the way up to executive leadership.

The role is required to have strong strategic consultative presence and leverage technical skills in market research, data analytics and competitive intelligence to collaborate with a broad range of stakeholders on insight generation, dashboarding and reporting, and socialization of insights for the purpose of commercial, medical and corporate brand management.

The Associate Director will play an active role in supporting the development of new capabilities within the Market & Customer Insights team and will be responsible for identifying and implementing ongoing process excellence, research innovation, vendor selection and management, dashboarding and digital data presentation and capability building initiatives.

Heres What Youll Do

  • Vendor Management: Manage multiple vendors and contractors aligned with business need, providing regular coaching, feedback, direction and guidance.

  • Insight Agenda: Manage Commercial / Medical / Corporate tracking research agenda and budget to reflect the insight gaps and needs of the Respiratory Franchise, in particular COVID-19 vaccines franchise. Provide regular updates to multiple leadership teams and manage a forward-looking insights generation and dissemination plan.

  • Research Execution and Insight Generation: Key Performance Indicators & Priority Setting: Partner with Respiratory leadership to clearly define the most important business problems to be identified and monitored in the most efficient way set annual Insights agenda for respective product areas. Manage the budget for assigned area including the Market Research and Data Analytics / Syndicated programs

  • Project leadership: Lead collaboration with stakeholders and Decision Science experts in defining the problems, generating metrics, shaping the analyses, and generating and synthesizing insights for the commercial/medical/corporate teams, as well as insights reporting and socialization.

  • Collaboration: Align and drive a competitive mindset within the organization through regular collaboration with Competitive Intelligence function in order to ensure comprehensive and relevant marketplace and congress monitoring and reporting aligned to key business needs

  • Primary Market Research Center of Excellence: Lead the generation of insight to provide Global/Local commercial/medical/corporate strategy and execution support thru collaboration with the commercial leads, brand teams, and (as appropriate) extended Medical, Marketing, Market Access, International and US stakeholders

  • Affiliate Engagement: Build key relationships and processes to align US/Global/Regional/Local Market teams on overall priorities, align efforts on key projects, and communicate and pull through implications

  • Brand Planning: Define the key priorities and deliverables that support the annual planning process, including Global Market Outlooks and Situation Assessments (as appropriate) for COVID-19 vaccines and combination vaccines

  • Develop Center of Excellence Capabilities (Functional)

    • Work with the Decision Sciences, Medical Excellence & Digital Leadership Team to identify and implement improvements to team operations including Market Research, Data Analytics & Knowledge Sharing/Dashboarding processes, knowledge management processes and capabilities, project management processes, and vendor management strategies.

    • Innovate the insight function by developing piloting and training on new and novel insight methodologies

Heres What Youll Need (Minimum Qualifications)

  • Bachelors degree in business, life sciences, pharmacy, or similar discipline

  • Minimum 8 or more years of relevant experience within a pharmaceutical company, market research vendor, or consulting firm supporting the pharma/biotech industry

  • Prior experience managing large, multi-audience, multi-product trackers (e.g., ATUs, SFE, message recall, etc.)

  • Experience manipulating and analyzing quantitative data from syndicated or custom surveys, patient chart studies, electronic health records, claims data, etc.

Heres What Youll Bring to the Table (Preferred Qualifications)

  • Experience managing direct reports or multi-function consulting teams

  • Ability to navigate and manage the needs of multiple stakeholders, including Executive Committee members, and help shape the direction of team peers and senior colleagues

  • Strong project management skills, ability to manage multiple projects

  • Strong communication skills, particularly presentation skills

  • Experience working with a of biopharmaceutical company in a market research function

  • Experience working directly with senior biopharma clients (e.g. VP or above) and preparing data and insights deliverables for senior management

  • Excellent strategic thinking capabilities and equally excellent tactical execution skills

  • Strong understanding of marketing and market research principles

  • Analytical horsepower extremely strong analytic and quantitative skill set and knowledge of pharma data sources

  • Driven, highly self-motivated, confident, high-energy, bright and creative individual with desire and ability to own a high-profile part of the business

  • Exceptional team player, with the ability to develop and apply individual market research expertise in service of Brand Aligned Insight team objectives

  • A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:

  • Highly competitive and inclusive medical, dental and vision coverage options
  • Flexible Spending Accounts for medical expenses and dependent care expenses
  • Lifestyle Spending Account funds to help you engage in personal enrichment and self-care activities
  • Family care benefits, including subsidized back-up care options and on-demand tutoring
  • Free premium access to fitness, nutrition, and mindfulness classes
  • Exclusive preferred pricing on Peloton fitness equipment
  • Adoption and family-planning benefits
  • Dedicated care coordination support for our LGBTQ+ community
  • Generous paid time off, including:
    Vacation, sick time and holidays
    Volunteer time to participate within your community
    Discretionary year-end shutdown
    Paid sabbatical after 5 years; every 3 years thereafter
  • Generous Paid Leave offerings, including 18 weeks of 100% paid parental leave for all new parents
  • 401k match and Financial Planning tools
  • Moderna-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options
  • Complimentary concierge service including home services research, travel booking, and entertainment requests
  • Free parking or subsidized commuter passes
  • Location-specific perks and extras!

About Moderna

In over 10 years since its inception, Moderna has transformed from a research-stage company advancing programs in the field of messenger RNA (mRNA), to an enterprise with a diverse clinical portfolio of vaccines and therapeutics across seven modalities, a broad intellectual property portfolio in areas including mRNA and lipid nanoparticle formulation, and an integrated manufacturing plant that allows for rapid clinical and commercial production at scale. Moderna maintains alliances with a broad range of domestic and overseas government and commercial collaborators, which has allowed for the pursuit of both groundbreaking science and rapid scaling of manufacturing. Most recently, Moderna's capabilities have come together to allow the authorized use and approval of one of the earliest and most effective vaccines against the COVID-19 pandemic.

Moderna's mRNA platform builds on continuous advances in basic and applied mRNA science, delivery technology and manufacturing, and has allowed the development of therapeutics and vaccines for infectious diseases, immuno-oncology, rare diseases, cardiovascular diseases and autoimmune diseases. Moderna has been named a top biopharmaceutical employer by Science for the past seven years. To learn more, visit

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. Were focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Talent Acquisition Partner or contact the Accommodations team at (EEO/AAP Employer)




Moderna is advancing messenger RNA (mRNA) science to create a new class of transformative medicines for patients. Moderna’s platform builds on continuous advances in basic and applied mRNA science, delivery technology and manufacturing, providing the Company the capability to pursue in parallel a robust pipeline of new development candidates. Moderna is developing therapeutics and vaccines for infectious diseases, immuno-oncology, rare diseases and cardiovascular diseases, independently and with strategic collaborators.

mRNA is now a turning point in the history of science, medicine, technology, even humankind itself. With this breakthrough discovery, many of the world’s biggest and most challenging medical problems are no longer a question of “how?” but merely a question of “when?”

Come with us as we pursue the uncharted reaches of possibility and make your mark on the future of medicine.


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