Senior Program Manager, Patient Engagement

Description - External

Qualifications - External

• 4-year Bachelor’s Degree
• Vendor Management, preferably in a customer service environment
• At least 5 years working with and having responsibility for managing a staff (internal/external)
• Demonstrated experience and successful outcomes in achieving the tasks outlined in the core job responsibilities
• At least 2 years working in consumer marketing or customer service or sales management related roles.
• Understanding of contact center operations and requirements related to a FDA regulated environment
• Demonstrated knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources; Demonstrated ability to coordinate a cross-functional team in order to achieve business objective; Demonstrated ability to influence others in organizations who do not have reporting linkages
• Proven ability to negotiate in order to achieve win-win business outcomes; Ability to manage multiple projects at the same time and assure completion by due dates; Ability to clearly communicate complex and technical tasks, both written and orally.
• Demonstrated ability to manage vendors; Demonstrated ability to manage projects and deliver results based on tight timelines; Demonstrated history of developing programs that are customer-centric
• Ability to apply strategic thinking to the overall business, and then develop tactics that best meet the strategic initiatives

AbbVie is an equal opportunity employer including disability/vets. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a person’s relationship or association with a protected veteran, including spouses and other family members, or any other protected group status. We will take affirmative action to employ and advance in employment qualified minorities, women, individuals with a disability, disabled veterans, recently separated veterans, Armed Forces service medal veterans or active-duty wartime or campaign badge veterans. The Affirmative Action Plan is available for viewing in the Human Resources office during regular business hours.