Supv, Credentialing

Credentialing Supervisors have formal supervisory responsibilities; coordinates resources and sets daily priorities to meet operational objectives.  Does not typically perform the work supervised.  Under the guidance of a Senior Manager or Director, Supervisor will be accountable for the results of medium-sized routine support or operations teams.  Professional role that requires specialized field of knowledge that use their judgment to apply expertise.

• Solves account credentialing problems based on practice and precedent. 
• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. 
• Credentialing Supervisor builds knowledge of the organization, processes and customers. 
• Often leads one or more teams in complex tasks. 
• Fosters the growth of individual team members by building strong relationships and works to build customer relationships by creating a positive customer experience.
• Follows legal and compliance guidelines to ensure accurate account set-up inline with Allergan’s Sell-to-Policy
• The employee must conduct their work activities in compliance with all Allergan internal requirements and with all applicable regulatory requirements. 
• Allergan internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements and objectives.

• 2 – 4 years’ experience leading people in a customer service contact center or customer facing environment
• Experience working with Microsoft Office, Outlook, Word, Excel and Power Point.
• Experience managing and executing continuous improvement projects.
• Effective communication skills (presentation, document writing, coaching people)
• Medical Device or Pharmaceutical experience strongly preferred.
• University degree or equivalent combination of education and experience required.  Typically requires 2-4 years’ experience.

#LI-AA

AbbVie is an equal opportunity employer including disability/vets. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a person’s relationship or association with a protected veteran, including spouses and other family members, or any other protected group status. We will take affirmative action to employ and advance in employment qualified minorities, women, individuals with a disability, disabled veterans, recently separated veterans, Armed Forces service medal veterans or active-duty wartime or campaign badge veterans. The Affirmative Action Plan is available for viewing in the Human Resources office during regular business hours.