This job has expired

You will need to login before you can apply for a job.

Director, Channel and Engagement Orchestration

Moderna, Inc.
Cambridge, MA
Start date
May 14, 2023

View more

Job Details

The Role

Moderna is seeking a passionate individual to be the Director of Channel and Engagement Orchestration, joining the Medical Excellence team. The individual will be the global business owner for our HCP-focused digital engagement platform, and work with the various cross-functional teams to ensure that right content is disseminated through the right channel, in a timely manner to support the Medical Affairs vision- to make every healthcare practitioner an expert in Modernas medicines.

With the evolving customer expectations and preferences, this role will design and deliver new capabilities to enable seamless and personalized dissemination of information/content, to amplifying our scientific narrative, and expand our reach to our external healthcare stakeholders.

Moderna seeks candidates aligned with its culture centered on bold, collaborative, curious, and relentless values, which enable innovation in mRNA-based vaccines and therapeutics to benefit patients.

This is an exciting time to join Moderna as we expand our reach globally to hundreds of millions of people and experience acceleration in our pipeline and late phase development, thereby poising Moderna for substantial growth in the upcoming years. This role will be a key contributor to Modernas future success in making a transformative impact to patients through our vaccines and therapeutics using our mRNA platform.

Heres What Youll Do

  • Focus on cross-channel orchestration that aligns the most appropriate channel to the right interaction to support the best customer experience for healthcare professionals and healthcare partners, when engaging with Moderna

  • Act as the business process owner for our global HCP engagement platform

  • Accountable to ensure the content is disseminated to the right channels for effective engagement

  • Build new capabilities to deliver a personalized experience through our engagement channels

  • Business lead for customer data and consent strategy- representing Medical Affairs, to ensure we are integrating the relevant customer data into our customer data platform to support the 360-degree view of the customer

  • Partner with the Digital team to define the channel orchestration strategy and bring new capabilities to improve content dissemination and HCP engagement

  • Resolve unique and highly complex problems with wide-reaching implications on the business related to customer engagement and data dissemination strategy

  • Work closely with content strategist to ensure omnichannel approach to content development to ensure right content is shared through the right channel at the right time

  • Lead projects characterized by high complexity, and integration requirements that cross functions and jurisdictions

Heres What Youll Need (Minimum Qualifications)

  • 8+ years of job-related experience in or with biopharma industry

  • Experience with managing enterprise systems especially HCP engagement tools

  • Experience with working on data privacy and protection related topics for HCP engagement and consent management

  • Experience working to support different jurisdictions (ex: Europe, Japan, Australia, Korea, US, Canada)

  • experience working with vendors, and relationship management

  • Bachelors degree required

Heres What Youll Bring to the Table (Preferred Qualifications)

  • Preferably experience in positions connected to digital engagement and/or HCP engagement

  • In-depth, comprehensive understanding of healthcare compliance for role of medical affairs with external customers engagement

  • Experience working with management and consulting with key business stakeholders, including an ability to influence for greater outcomes

  • Strong understanding of Medical Affairs and medical education to support effective scientific data dissemination

  • Proven ability to work in a complex matrix setting

  • Strong communication skills with ability to influence decisions across functions, both inside and outside of Medical Affairs

  • Excellent interpersonal skills, ability to develop relationships with key stakeholders, identify and manage issues to develop relevant and realistic plans, programs and recommendations

  • Ability to manage multiple projects in a fast-paced environment.

  • Demonstrated ability to translate strategy into action; excellent analytical skills and an ability to communicate complex issues in a simple way and to orchestrate plans to resolve issues and mitigate risks while working in a matrixed environment

  • A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:

  • Highly competitive and inclusive medical, dental and vision coverage options
  • Flexible Spending Accounts for medical expenses and dependent care expenses
  • Lifestyle Spending Account funds to help you engage in personal enrichment and self-care activities
  • Family care benefits, including subsidized back-up care options and on-demand tutoring
  • Free premium access to fitness, nutrition, and mindfulness classes
  • Exclusive preferred pricing on Peloton fitness equipment
  • Adoption and family-planning benefits
  • Dedicated care coordination support for our LGBTQ+ community
  • Generous paid time off, including:
    Vacation, sick time and holidays
    Volunteer time to participate within your community
    Discretionary year-end shutdown
    Paid sabbatical after 5 years; every 3 years thereafter
  • Generous Paid Leave offerings, including 18 weeks of 100% paid parental leave for all new parents
  • 401k match and Financial Planning tools
  • Moderna-paid Life, LTD and STD insurance coverages, as well as voluntary benefit options
  • Complimentary concierge service including home services research, travel booking, and entertainment requests
  • Free parking or subsidized commuter passes
  • Location-specific perks and extras!

About Moderna

In over 10 years since its inception, Moderna has transformed from a research-stage company advancing programs in the field of messenger RNA (mRNA), to an enterprise with a diverse clinical portfolio of vaccines and therapeutics across seven modalities, a broad intellectual property portfolio in areas including mRNA and lipid nanoparticle formulation, and an integrated manufacturing plant that allows for rapid clinical and commercial production at scale. Moderna maintains alliances with a broad range of domestic and overseas government and commercial collaborators, which has allowed for the pursuit of both groundbreaking science and rapid scaling of manufacturing. Most recently, Moderna's capabilities have come together to allow the authorized use and approval of one of the earliest and most effective vaccines against the COVID-19 pandemic.

Moderna's mRNA platform builds on continuous advances in basic and applied mRNA science, delivery technology and manufacturing, and has allowed the development of therapeutics and vaccines for infectious diseases, immuno-oncology, rare diseases, cardiovascular diseases and autoimmune diseases. Moderna has been named a top biopharmaceutical employer by Science for the past seven years. To learn more, visit

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. Were focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Talent Acquisition Partner or contact the Accommodations team at (EEO/AAP Employer)




Moderna is advancing messenger RNA (mRNA) science to create a new class of transformative medicines for patients. Moderna’s platform builds on continuous advances in basic and applied mRNA science, delivery technology and manufacturing, providing the Company the capability to pursue in parallel a robust pipeline of new development candidates. Moderna is developing therapeutics and vaccines for infectious diseases, immuno-oncology, rare diseases and cardiovascular diseases, independently and with strategic collaborators.

mRNA is now a turning point in the history of science, medicine, technology, even humankind itself. With this breakthrough discovery, many of the world’s biggest and most challenging medical problems are no longer a question of “how?” but merely a question of “when?”

Come with us as we pursue the uncharted reaches of possibility and make your mark on the future of medicine.


Stock Symbol:


Stock Exchange:



Facebook  Instagram  Twitter


Company info
200 Technology Square
Cambridge, MA
United States

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert