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International Services Administrator (hybrid or onsite)

Gladstone Institutes
San Francisco, CA
Start date
May 13, 2023

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Job Details

Lab/Area:People Services


International Services Administrator (hybrid or onsite)

Are you looking for an exciting opportunity to support an international community? The International Services Administrator position will provide programming and support services for our international community as well as administer our visa program. The person in the position will not only coordinate and manage our Visa-related programs, but also will identify and organize our cultural, social and educational enrichment programs on an ongoing basis to enhance the experience for our international population.



Programming & Support Services

  • Main point of contact for our international population

  • Ensures “whole person/whole experience” services are offered, including robust visa, relocation, and integration assistance and support

  • Maintains contact with our international hires from when they accept our offer of employment (including developing and creating welcome packets) to when they start and throughout their career at Gladstone. Provides resources regarding relocation, housing, commuting, childcare, schools, getting settled in the US to connecting with colleagues and building relationships.

  • Organizes or identifies cultural, social or educational enrichment programs on an ongoing basis to help build and maintain a strong sense of community for our international population

  • Facilitates opportunities for our international population to learn more about the life in the US and sharing their culture with community members

  • Develops and maintains the international services resources on Gladstone’s internal and external websites

  • Coordinates monthly lunches to develop a sense of community

Education and Training

  • Provides immigration related training to management and employees as needed

  • Develops and coordinates faculty and employee orientations for new international hires, and, for J-1 visa holders in particular

  • Identifies educational programs on various topics related to adjusting to life in the US

  • In coordination with the benefits team, set up a monthly benefits overview and education session specifically geared towards providing our international population with an overview of Gladstone benefits (health,retirement, commuter benefits,etc.)

  • Identifies topics for on-site presentations (“Lunch and Learns”)

  • Provides regular updates regarding any relevant changes and updates to immigration regulations and policies to impacted employees and management

  • Develops, implements, and communicates policies and procedures regarding international services

Visa Administration:

  • Monitors employee immigration status changes and expiration

  • Maintains Gladstone-sponsored J-1 program with the U.S. Department of State

  • Initiates, extends and terminates J-1 and H-1B visas, issuing training plans for F-1 STEM OPT, and acting as liaison function to UCSF ISSO, attorneys, and state/federal agencies pertaining to all immigration issues.

  • Responds to all immigration questions from candidates, employees and managers, review issues and concerns in an expedient manner and provide counsel and education in regards to immigration guidelines, legal requirements and procedures

  • Advises on specific candidate or employee situations and determining all possible immigration strategies prior to consulting immigration attorneys

  • Prepares various types of employer support letters for international employees.

  • Consults and collaborates with external immigration attorneys on visa and employer-sponsored permanent resident applications, including developing a case strategy based on individual and Institute needs, coordinating with outside counsel on difficult and complicated cases, drafting petitions and filing forms.

  • Performs other duties and special projects as assigned.

Education& Experience Requirements:

  • Bachelor’s degree, JD or equivalent educational and experience

  • 3-5 years of experience in international services or directly related experience

  • Demonstrability to build and maintain programming directed at international community members

  • Experience guiding and coaching people who are new to US workplace culture

  • Alternate Responsible Officer designation for Department of State J Exchange Visitor Program, preferred

  • Demonstrated knowledge of corporate and academic U.S. immigration, including visa types and processes

  • Ability to multitask and respond to multiple priorities

  • Proven time management, project management and organizational skills

  • Excellent verbal and written communication skills

  • Ability to maintain the highest level of confidentiality and engender trust

  • Demonstrated exceptional attention to detail

  • Capable of interacting at all levels of the organization

  • Demonstrated ability to thrive in an environment which requires autonomy, enthusiasm and ownership over programmatic area

  • Strong desire to design, build and manage international services program

  • Agreeable to assisting other areas in People Services when needed, ie - recruitment or events

  • Familiarity with the Bay Area and surrounding communities preferred

Hiring Range:

$70K-$100K (DOE)

Additional Information:
  • Title and salary will be commensurate with education and experience.
  • Gladstone is an equal opportunity employer.


Gladstone is an independent, nonprofit life science research organization located in the epicenter of biomedical and technological innovation in the San Francisco Bay Area. Gladstone has created a research model that disrupts how science is done, funds big ideas, and attracts the brightest minds. Gladstone Institutes leads the way for innovative research in the biomedical field. We always seek dedicated and talented individuals to join our team.

Scientists know that using a diversity of approaches is often the most efficient strategy for solving a problem. New and different perspectives engender the very innovation that Gladstone prizes. This is one of the many reasons why we value diversity at Gladstone—be that a diversity of race, culture, religion, mental or physical ability, heritage, age, gender, sexual orientation or other characteristics. Our employees hail from more than 30 countries around the globe and we seek to hire the best and brightest for our diverse team of scientists and administrators. Career opportunities are available in both our administrative offices and our research areas.

Our Benefits
Gladstone offers eligible employees—and their dependents—a comprehensive range of benefits, including health insurance, retirement savings, and professional development.


  • Health and Retirement
    • A choice of medical plans, flexible spending account, and retirement account options that include employer contributions help you take care of your health and your future.
  • Time Away from Work
    • More than just vacation days, our paid and unpaid leave policies offer flexibility to help you confront different stages of life including maternity and paternity leave, as well as other types of family leave.
  • Professional Development
    • Gladstone encourages employees to seek the skills they need to remain at the forefront of their profession. By supporting professional development workshops and continuing education, Gladstone provides employees with the resources they need to evolve in their role and in their career.
  • Gladstone Cares
    • A specially selected suite of benefits to support you in and out of the workplace. Includes resources for dealing with the many stages of life to specific coverage for family planning, and back-up child or elder care coverage.
Find Us
1650 Owens Street
San Francisco
United States

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