Desktop Engineer
- Employer
- Gladstone Institutes
- Location
- San Francisco, CA
- Start date
- May 10, 2023
View more
- Discipline
- Information Technology, Applications/Technical Support, System Administration
- Required Education
- Bachelors Degree
- Position Type
- Full time
- Hotbed
- Biotech Bay
Job Details
Lab/Area:Information TechnologyDescription:
The Desktop Engineer I will provide on-site and/or remote technical support for clients, acting as a Tier 2 escalation point for all complex desktop hardware and software issues.
The ideal candidate will work alongside other Desktop Engineering teammates as well as with the Service Desk (Tier 1) and the Operations (Tier 3) teams.
This position reports directly to the Desktop Engineering Manager.
Responsibilities
Provide Tier 2 level desktop support
Manage, support and maintain Windows, Mac, Linux workstations and laptops
Develop, test and deploy images and application packages
Manage system management and software deployment systems including the design, build and maintenance of applicable reports and software deployment packages
Maintain security patching for supported desktop applications and operating systems
Manage GPO's for endpoints and user accounts in Active Directory
Utilize ITIL-based IT ticket system
Perform testing and qualify new standard hardware
Create and maintain asset management for hardware and software
Coordinate and perform hardware life-cycle management functions (procurement, deployment, transfer, retirement)
Provide technical recommendations and guidance to clients
Maintain deployment checklists for supported end-user computing devices, to ensure that all required steps in the deployment process are being completed and that all systems meet baseline security requirements
Manage projects and 3rd party vendors
Document all processes and create user training manuals / knowledge base
Qualifications
Minimum 5+ years of customer support, technical support, system administration, or related customer-facing role
Bachelor’s degree in related area and/or relevant professional experience
Cross-platform OS knowledge (mac OSX, Windows, iOs and Linux)
Solid background in Mac and PC software and hardware troubleshooting
Working knowledge of MS Office, Google Apps, Adobe CC, Slack
Knowledge of Confluence, Slack, FreshDesk
Experience with endpoint management software platforms, desktop provisioning technologies
Strong understanding of network concepts and technologies
Proven analytical and problem-solving abilities
Excellent written and verbal communication skills
Experience utilizing remote access tools to troubleshoot
Excellent relationship management, customer service, and communication skills in a variety of forms
Ability to work independently with little direct supervision and as a part of a team
Ability to learn new technologies quickly
Preferred Qualifications
Knowledge of Linux (Ubuntu / CentOS distributions / RHEL)
JAMF Administration (Jamf Pro / Jamf Connect)
bash shell scripting
Knowledge of ITIL
Strong desire to solve with automation and/ self-service
Ability to conduct research into a wide range of computing issues as required
Knowledge of audiovisual systems and basic AV troubleshooting
Hiring Range:
$35/hr-$45/hr
Additional Information:
- Title and salary will be commensurate with education and experience.
- Gladstone is an equal opportunity employer.
Company
Gladstone is an independent, nonprofit life science research organization located in the epicenter of biomedical and technological innovation in the San Francisco Bay Area. Gladstone has created a research model that disrupts how science is done, funds big ideas, and attracts the brightest minds. Gladstone Institutes leads the way for innovative research in the biomedical field. We always seek dedicated and talented individuals to join our team.
Scientists know that using a diversity of approaches is often the most efficient strategy for solving a problem. New and different perspectives engender the very innovation that Gladstone prizes. This is one of the many reasons why we value diversity at Gladstone—be that a diversity of race, culture, religion, mental or physical ability, heritage, age, gender, sexual orientation or other characteristics. Our employees hail from more than 30 countries around the globe and we seek to hire the best and brightest for our diverse team of scientists and administrators. Career opportunities are available in both our administrative offices and our research areas.
Our Benefits
Gladstone offers eligible employees—and their dependents—a comprehensive range of benefits, including health insurance, retirement savings, and professional development.
Highlights
- Health and Retirement
- A choice of medical plans, flexible spending account, and retirement account options that include employer contributions help you take care of your health and your future.
- Time Away from Work
- More than just vacation days, our paid and unpaid leave policies offer flexibility to help you confront different stages of life including maternity and paternity leave, as well as other types of family leave.
- Professional Development
- Gladstone encourages employees to seek the skills they need to remain at the forefront of their profession. By supporting professional development workshops and continuing education, Gladstone provides employees with the resources they need to evolve in their role and in their career.
- Gladstone Cares
- A specially selected suite of benefits to support you in and out of the workplace. Includes resources for dealing with the many stages of life to specific coverage for family planning, and back-up child or elder care coverage.
- Website
- https://gladstone.org/
- Location
-
1650 Owens Street
San Francisco
California
94158
United States
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert