Skip to main content

This job has expired

You will need to login before you can apply for a job.

Desktop Engineer

Employer
Gladstone Institutes
Location
San Francisco, CA
Start date
May 10, 2023

Job Details

Category:Administration
Lab/Area:Information Technology

Description:

The Desktop Engineer I will provide on-site and/or remote technical support for clients, acting as a Tier 2 escalation point for all complex desktop hardware and software issues.

The ideal candidate will work alongside other Desktop Engineering teammates as well as with the Service Desk (Tier 1) and the Operations (Tier 3) teams.

This position reports directly to the Desktop Engineering Manager.

Responsibilities

  • Provide Tier 2 level desktop support

  • Manage, support and maintain Windows, Mac, Linux workstations and laptops

  • Develop, test and deploy images and application packages

  • Manage system management and software deployment systems including the design, build and maintenance of applicable reports and software deployment packages

  • Maintain security patching for supported desktop applications and operating systems

  • Manage GPO's for endpoints and user accounts in Active Directory

  • Utilize ITIL-based IT ticket system

  • Perform testing and qualify new standard hardware

  • Create and maintain asset management for hardware and software

  • Coordinate and perform hardware life-cycle management functions (procurement, deployment, transfer, retirement)

  • Provide technical recommendations and guidance to clients

  • Maintain deployment checklists for supported end-user computing devices, to ensure that all required steps in the deployment process are being completed and that all systems meet baseline security requirements

  • Manage projects and 3rd party vendors

  • Document all processes and create user training manuals / knowledge base

Qualifications

  • Minimum 5+ years of customer support, technical support, system administration, or related customer-facing role

  • Bachelor’s degree in related area and/or relevant professional experience

  • Cross-platform OS knowledge (mac OSX, Windows, iOs and Linux)

  • Solid background in Mac and PC software and hardware troubleshooting

  • Working knowledge of MS Office, Google Apps, Adobe CC, Slack

  • Knowledge of Confluence, Slack, FreshDesk

  • Experience with endpoint management software platforms, desktop provisioning technologies

  • Strong understanding of network concepts and technologies

  • Proven analytical and problem-solving abilities

  • Excellent written and verbal communication skills

  • Experience utilizing remote access tools to troubleshoot

  • Excellent relationship management, customer service, and communication skills in a variety of forms

  • Ability to work independently with little direct supervision and as a part of a team

  • Ability to learn new technologies quickly

Preferred Qualifications

  • Knowledge of Linux (Ubuntu / CentOS distributions / RHEL)

  • JAMF Administration (Jamf Pro / Jamf Connect)

  • bash shell scripting

  • Knowledge of ITIL

  • Strong desire to solve with automation and/ self-service

  • Ability to conduct research into a wide range of computing issues as required

  • Knowledge of audiovisual systems and basic AV troubleshooting

Hiring Range:

$35/hr-$45/hr


Additional Information:
  • Title and salary will be commensurate with education and experience.
  • Gladstone is an equal opportunity employer.

Company

Gladstone is an independent, nonprofit life science research organization located in the epicenter of biomedical and technological innovation in the San Francisco Bay Area. Gladstone has created a research model that disrupts how science is done, funds big ideas, and attracts the brightest minds. Gladstone Institutes leads the way for innovative research in the biomedical field. We always seek dedicated and talented individuals to join our team.

Scientists know that using a diversity of approaches is often the most efficient strategy for solving a problem. New and different perspectives engender the very innovation that Gladstone prizes. This is one of the many reasons why we value diversity at Gladstone—be that a diversity of race, culture, religion, mental or physical ability, heritage, age, gender, sexual orientation or other characteristics. Our employees hail from more than 30 countries around the globe and we seek to hire the best and brightest for our diverse team of scientists and administrators. Career opportunities are available in both our administrative offices and our research areas.

Our Benefits
Gladstone offers eligible employees—and their dependents—a comprehensive range of benefits, including health insurance, retirement savings, and professional development.

Highlights

  • Health and Retirement
    • A choice of medical plans, flexible spending account, and retirement account options that include employer contributions help you take care of your health and your future.
  • Time Away from Work
    • More than just vacation days, our paid and unpaid leave policies offer flexibility to help you confront different stages of life including maternity and paternity leave, as well as other types of family leave.
  • Professional Development
    • Gladstone encourages employees to seek the skills they need to remain at the forefront of their profession. By supporting professional development workshops and continuing education, Gladstone provides employees with the resources they need to evolve in their role and in their career.
  • Gladstone Cares
    • A specially selected suite of benefits to support you in and out of the workplace. Includes resources for dealing with the many stages of life to specific coverage for family planning, and back-up child or elder care coverage.
Company info
Website
Location
1650 Owens Street
San Francisco
California
94158
United States

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert