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Head of Omnichannel - Director, IT

Gilead Sciences, Inc.
Foster City, CA
Start date
May 7, 2023

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Marketing, Advertising
Required Education
Bachelors Degree
Position Type
Full time
Biotech Bay, Best Places to Work

Job Details

Head of Omnichannel - Director, IT
United States - California - Foster CityUnited States - North Carolina - Raleigh

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the company’s five core values. That’s because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

At Gilead we believe every employee deserves a great leader. As a people leader now or in the future, we expect that you will model and create an environment of inclusion, be intentionally focused on the hiring, development, growth and retention of talent, and empower teams to align and achieve goals.
Job Description

Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide. Headquartered in Foster City, California, Gilead has operations in North, South and Central America, Europe, Africa, Asia and Australia. Gilead makes it a priority to increase access to its medicines for people who can benefit from them, regardless of where they live or their economic status.

Specific Responsibilities & Skills:

The Head of IT Omnichannel and US Business Engagement will be a key member of the Commercial IT Leadership team, reporting directly to the Head of Commercial IT and responsible for overseeing functions including:
  • Core Competencies: Demonstrated accountability and ownership, able to thrive in ambiguity, manage without domain expertise, a self-starter with excellent stakeholder/people management, negotiation and influencing skills across global enterprise cultures, demographics, and geographies.
  • Leadership: Demonstrate visionary thought leadership across current and future Commercial business/IT subject areas with a special focus on Omni Channel domain, and future facing technologies within Omni Channel in the Pharma industry
  • Omni Channel Domain Expertise: Is globally accountable for all things and all Omni channel capabilities within Commercial IT. This includes all facets of strategy, operations, delivery, people, technologies within the Omni channel pillar in Commercial IT globally
  • US Business Engagement: Is the single point of contact accountable for US Commercial business engagement and stakeholder management across core functional Commercial IT pillars of Commercial Excellence, Omni Channel, Value & Access. This includes engagement and perception management across US and global commercial business stakeholders and leaders
  • Financial Management: Is accountable for financial management, stability, and transparency of portfolio across the department and project portfolio within Commercial IT. This includes budgeting, forecasting, alignment with and solutioning for overall IT and Commercial IT financial targets etc.
  • Roadmap Planning/Execution: Able to create, recommend, obtain approval, establish and execute strategic/tactical 1-3-5 year roadmaps across Omni Channel. Must demonstrate repeated success in strategic and operational delivery of global enterprise level programs within Commercial IT managing large pools of resources, and multi-million budget management within Omni Channel and other Commercial IT domains
  • Strategic Architecture and Technology Acumen: Demonstrates very strong strategic technology-oriented acumen within Commercial IT domain. Knowledge of key technologies, applications, capabilities and trends within Commercial IT is essential. Understanding of the big picture of how Omni Channel capabilities interact with and relate to other parts of Commercial IT and broader IT landscape is a must
  • Organization Effectiveness: Demonstrate expert level knowledge, experience and proven navigational and change management skills across centralized/decentralized/global/regional/global-local/product-oriented constructs and operating models within enterprise organizations going through transformations across multiple disciplines and domains. Must demonstrate and be willing to work across both strategic and operational areas of the organization
  • Data Management Skills: Strong understanding of all things Data within Commercial business/IT landscape. This includes but is not limited to data structures and data related capabilities in master and reference data, data management and governance, analytics and reporting areas.
  • Trend Analysis, Benchmarking and Innovation: Demonstrate cross industry knowledge of implementable use cases and opportunities across functions, trends and benchmarks (metrics/cost) to advance competitive advantage within Omni Channel and other related commercial domains
  • Negotiations and Vendor Management: Demonstrated success in vendor management and negotiation skills with large scale enterprise level vendors within Commercial space

Essential Duties and Job Functions:

General responsibilities for this position will include (but are not limited to) the following:
  • Collaborate with business partners and customers to identify business needs and prioritize resources/effort on evolving capabilities for delivery and future strategic positioning.
  • Stakeholder management across key US and global leadership within Commercial Operations, Therapeutic Areas, Marketing, Brand and Product teams
  • Strong understanding of Gilead's Commercial business strategy, leverage skills and experience to influence direction for competitive advantage.
  • As a member of Commercial IT Leadership team, collaborate with peers and other leaders to ensure effective organization management across all functions of Commercial IT
  • Invest in and build strong, collaborative relationships with business partners, peers within Commercial IT and across other IT functions to ensure sustained success across all functions.
  • Team and people management of Omni Channel global team within Commercial IT
  • Financial management of Commercial IT budget management from a department and projects perspective
  • Serve as primary point of technology engagement with business partners on requirements definitions within Omni Channel. Participate on business strategy and capabilities as intake for PMO, & Technology Roadmap, budgeting and planning as it relates to Omni Channel and beyond
  • In alignment with Commercial IT leadership team establish a consistent domain architecture for Omni Channel across all quadrants of enterprise architecture
  • Partner with Enterprise Data & Analytics team for data needs and capabilities as it relates to Omni Channel
  • Influence customers to realize Business Value/Outcomes from technology investments in current and future capabilities within Omni Channel

Basic Qualifications:
  • 10+ years of relevant experience and BS in Computer Science or related fields, or equivalent experience OR 8+ years of relevant experience, with a M.S. in a related field
  • 10+ years in IT and/or business teams within Pharma industry
  • 6+ years within Commercial IT domain
  • 6+ years in a leadership role managing technical and non-technical teams within IT
  • Strong hands-on knowledge on key enterprise level platforms and applications like SAP, Sales Force, Veeva, Adobe etc.
  • Demonstrated experience in next gen enterprise commercial capabilities within Pharma industry

The salary range for this position is: $199,835.00 - $258,610.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

For jobs in the United States:

As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.



Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.



Gilead Sciences is a biopharmaceutical company that discovers, develops, and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide. Headquartered in Foster City, California, Gilead has operations in North America, Europe and Australia.

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333 Lakeside Drive
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