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Area Manager, Employee Experience (Corporate Engineering & Facilities)

Gilead Sciences, Inc.
Foster City, CA
Start date
Mar 29, 2023

Job Details

Area Manager, Employee Experience (Corporate Engineering & Facilities)
United States - California - Foster City

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the company’s five core values. That’s because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

At Gilead we believe every employee deserves a great leader. As a people leader now or in the future, we expect that you will model and create an environment of inclusion, be intentionally focused on the hiring, development, growth and retention of talent, and empower teams to align and achieve goals.
Job Description

Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.

Area Manager, Employee Experience

Corporate Engineering & Facilities (CEF)

Reporting to the Head of Employee Experience, this position will oversee an assigned area of our Foster City campus, serving as a first point of contact and providing a rewarding experience for employees, contractors, and visitors while on our Gilead sites. It will require interacting with facility users, including executives and VIPs, as well as multiple stakeholders to ensure customer service satisfaction and overall service efficiency. This position will be based in Gilead's Corporate Headquarters in Foster City, California, USA.

The ideal candidate will have a strong background within hospitality and/or facilities services, share a passion for teamwork and collaboration, and have a solution-oriented mindset dedicated to the continual improvement of Gilead's service experience.

Core responsibilities
  • Handle all guest and employee interactions with the highest level of professionalism and hospitality mindset to ensure we are always delivering exceptional employee experience
  • Be the face of CEF, serving as the single point of contact for facilities users to resolve inquiries, issues, and concerns.
  • Build close relationship with vendor partners to maintain smooth operation of day-to-day service delivery and ensuring outlined processes and procedures are followed.
  • Become the subject matter expert in assigned area to provide support for employees and serve as an advocate for their feedback and ideas
  • Routinely conduct site inspections to capture the perspective of our employees, vendor partners & guests (‘walk in their shoes”).
  • Proactively engage with our workforce and visitors to gain insight on ways to continuously enhance our services towards providing an exceptional employee experience
  • Provide Compelling campus tours in assigned area
  • Assist with various projects to enhance employee experience

Knowledge, Experience, and Skills
  • Strong observational and listening skills to anticipate employee needs based on trends and signals, and translate them into process and service changes
  • Strong project and stakeholder management skills, be able to follow up and follow through on multiple priorities
  • Strong influencing and negotiating skills, building win-win solutions, and setting expectations
  • Exceptional communication and interpersonal skills, having a professional demeanor when interacting with all levels of the organization
  • Skilled in resolving complex problems in a variety of situations. Resolve issues/challenges by gaining clarify on root cause(s) and use of effective judgement leading to productive resolution
  • Embrace new technologies, workflows, and other process improvements, particularly related to enhancing our employee experience
  • Be receptive to feedback and suggestions from our teammates, workforce, guests, and be opened to coaching and development from supervisors, managers, and mentors.
  • Act as a self-starter and work under limited supervision, having good business judgment to make decisions within established policies and procedures

  • BA/BS degree required and seven years of experience OR Master's degree and five years of experience
  • Experience and understanding of Hospitality and Facilities Management, Operations concepts and practices & principles preferred
  • Experience in managing program/services in a cross-functional environment
  • Excellent verbal and written communication skills (proficient in English Language)
  • Excellent report writing and presentation skills.
  • Experience in managing within a fast-paced, corporate environment

For jobs in the United States:

As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.

Following extensive monitoring, research, consideration of business implications and advice from internal and external experts, Gilead has made the decision to require all U.S., Canada, Australia, Singapore, and Hong Kong employees and contractors to receive the COVID-19 vaccines as a condition of employment. “Full vaccination” is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation.​

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.



Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.



Gilead Sciences is a biopharmaceutical company that discovers, develops, and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide. Headquartered in Foster City, California, Gilead has operations in North America, Europe and Australia.

Find Us
333 Lakeside Drive
Foster City

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