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Digital Customer Capabilities Senior Manager, Web (US Remote)

Los Angeles, CA
Start date
Mar 20, 2023

Job Details


If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. Its time for a career you can be proud of.

Digital Customer Capabilities Senior Manager, Web (US Remote)


What you will do

Lets do this. Lets change the world! In this vital role you will work globally, with our affiliates, and with our cross-functional partners to harmonize and optimize our web engagement to drive better outcomes with customers. You will be responsible to identify strategic opportunities and lead execution to standardize Amgens compliant approach to web operations, lead development and scaling of strategic web solutions, optimize our global governance on web, advise global Commercial and Medical functions and local affiliates on web solutions to solve their business needs, lead change management and the adoption of new web solutions and processes, and act as product owner for strategic digital assets.

Driving our digital strategy is a critical success factor for Amgen. The successful candidate will approach the challenge with passion, innovation, and an eye for efficiency.

The successful candidate will assess market trends and listen to our global affiliates across Commercial and Medical to shape the vision, inspire their team to oversee and lead the critical collaborations and milestones needed to get us there.

This Senior Manager position will report to the Director of Global Customer Capabilities (GCC), Digital, Web Strategy & Operations, and will collaborate closely with leadership and multiple cross functional partners across Amgen.

Key responsibilities:
  • Identify and extract key requirements from local markets to support development of web tools, standards, and initiatives

  • Define and deliver governance and processes to continually improve and maintain sustainable web solutions, standards, and platforms

  • Provide thought leadership for web channel and best practices for use of the channel to optimize customer engagement and drive business impact

  • Exhibit a strong sense of urgency, awareness, and execution regarding the criticality that compliance, legal, regulatory, and privacy functions play in the web space

  • Build and maintain strong working relationships with key internal and external partners to understand their needs and provide them with required commercial and medical inputs

  • Partner with digital technology team to help maintain the health & maintenance of the web channel

  • Support the standardization and templatization of assets in various channels to reduce spend and resource burden

  • Efficiently prioritize requests based on functions priorities and budget

  • Promote an environment of Diversity, Inclusion, and Belonging (DI&B)


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a strategic thought partner with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of commercial or medical operations, information sciences, and/or project management experience


Masters degree and 4 years of commercial or medical operations, information sciences, and/or project management experience


Bachelors degree and 6 years of commercial or medical operations, information sciences, and/or project management experience


Associate's degree and 10 years of commercial or medical operations, information sciences, and/or project management experience


High School Diploma / GED and 12 years of commercial or medical operations, information sciences, and/or project management experience

Preferred Qualifications:

This position requires an experienced candidate with a blend of life science and technology background, superior cross-functional collaboration skills, commercial acumen, the ability to operate globally and locally, and very strong influencing skills.

  • 3+ years of experience working in commercial or medical roles

  • Prior experience collaborating with cross functional teams, leading with influence, and leading change

  • Deep web technical knowledge and experience in leading web solutions development

  • Understanding and experience working in Agile methodology model

  • Ability to create proposals that are backed by data for leadership to make informed decisions

  • Excellent written and verbal communication skills

  • Ability to successfully manage a budget


What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

The annual salary range for this opportunity in the U.S. is $140,752 - $171,525.

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.

A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

Stock-based long-term incentives

Award-winning time-off plans and bi-annual company-wide shutdowns

Flexible work models, including remote work arrangements, where possible

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancers, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


We are all different, yet we have this in common: our mission to serve patients. This sense of shared purpose is key to our becoming one of the world’s leading biotechnology companies. It guides us as we continue to launch new medicines and reach millions of patients worldwide.

We live the mission.

We win together.

We thrive on continual challenge.

Our team of 22,000+ scientists and professionals worldwide bring distinct perspectives and experiences to all we do. We leverage our global talent to achieve together—to research, manufacture and deliver ever-better products and greater depth to our mission.

At Amgen, there is a strong correlation between our high level of diversity and performance. Because addressing issues with a wider range of perspectives and approaches leads to more creative problem-solving. Together, we’re transforming the promise of science and biotechnology into therapies that have the power to restore health.

Connect with us to explore how you can Win, Live, and Thrive at Amgen.


Find Us
Corporate Headquarters
One Amgen Center Drive
Thousand Oaks

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