Associate Director, Marketing Operations - Agency Operations

Associate Director, Marketing Operations - Agency Operations
United States - California - Foster City

Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

Making an impact on a global scale
Inclusion is one of the company’s five core values. That’s because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.

When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

At Gilead we believe every employee deserves a great leader. As a people leader now or in the future, we expect that you will model and create an environment of inclusion, be intentionally focused on the hiring, development, growth and retention of talent, and empower teams to align and achieve goals.
Job Description

Gilead Sciences, Inc. is a biopharmaceutical company that has pursued and achieved breakthroughs in medicine for more than three decades, with the goal of creating a healthier world for all people. The company is committed to advancing innovative medicines to prevent and treat life-threatening diseases, including HIV, viral hepatitis, and cancer. Gilead operates in more than 35 countries worldwide, with headquarters in Foster City, California.

This position sits in Foster City, CA.


Responsibilities:

• Drive the vision and strategy for the function
  • Clearly articulate the value and the impact of the function and build organizational support both top down and ground up
  • Annual business planning and prioritization that aligns to the business need
  • Tactical implementation of roadmap
  • Further shape the Gilead agency engagement model for optimization
• Lead core workstreams across all aspects of organization's agency relationship management lifecycle - selection, onboarding, training, performance management and offboarding:
  • Selection
    • Lead agency selection process partnering closely with the marketing team
    • Understand the selection criteria which will help inform the scorecard for short list as well as the final selection
    • Work cross functionally with other groups, i.e. procurement, finance and legal, to help guide the process efficiently and effectively
    • Drive the ongoing management of agency roster to identify who are the top talent of agencies that are out there we should be working with
    • Leverage market/industry knowledge to inform agency strategy and ensure best talent on the agency roster
    • Help define clear roles and responsibilities within the selection process that involves other cross functional partners - procurement, finance, legal, marketing, etc.
  • Onboarding
    • Upon agency selection, own and drive the onboarding journey of the new agency in partnership with marketing
    • Help guide the 3, 6, 9 month onboarding journey and set them up for success at Gilead
  • Training
    • Develop and drive the training strategy for our agency partners, as well as new marketers, customizing the onboarding journey for both audiences
    • Continuously improve the agency and marketer training program and ensure all content leads to better engagement and compliance with our policies and processes
    • Develop annual enrichment activity calendar - best practices, lunch and learns, trends, innovations, etc. and work with appropriate stakeholders to develop content
  • Performance Management
    • Drive the 2x a year agency evaluations process; help marketers get the most value from the results of the evaluations, ensuring that results are delivered, discussed with agency and action plans are created and monitored to drive identified improvements.
    • Develop and implement the communication plan to all key stakeholders
    • Establish deep relationships with the key strategic agency partners
    • Continuously refine the performance management process to optimize the program (eg. Utilize best practices, industry benchmarks)
    • Continue to ensure the program is meeting the business needs
  • Offboarding
    • Partner closely with the marketing to ensure the offboarding strategy is aligned
    • Ensure assets (eg. all source files) are retrieved prior to offboarding and there is a good handoff process
    • Partner closely with Legal and Procurement to ensure all contractual obligations are met and all legal matters are considered and adhered to
• General
• Single point of contact for agency partners on day-to-day business management issues and maintaining a healthy partnership
• Communicate and consult with senior leaders of the marketing teams across TA's to understand their marketing objectives and how the agency management programs should align with their priorities.
• Collaborate with internal partners, such as procurement, legal and finance as needed to execute agency engagement strategy
• Be a champion for agency programs and excellence across Gilead
• Partner closely with CL&D to ensure holistic training curriculum for new marketers as it pertains to managing their agency partnerships
• Own the maintenance of the content for agency portal, as well as drive new content development to continuously add impact and value
  

Basic Qualifications:

Bachelor's Degree and Ten Years' Experience

OR

Masters' Degree and Eight Years' Experience

Preferred Qualifications:

• Bachelor's Degree and 10+ years' experience working at an agency or in a strategic marketing or strategic partnership role
• Ability to interact at all levels of organization from senior leadership to day to day marketing managers, whether presenting and articulating the key value of the function to executive presentations to discussing agency strategies to managing escalations and influencing without authority
• Self-starter with ability to simultaneously manage multiple initiatives and troubleshoot issues independently and drive outcomes
• Ability to efficiently prioritize, solve problems independently, escalate appropriately, manage tight deadlines, and handle changing priorities in a dynamic and fast-paced environment.
• A team player with exceptional interpersonal skills and collaborative mindset; a belief in relationships as a way of doing business
• Outstanding project management skills, with the ability to flawlessly move things forward both from a strategic and executional perspective, including planning and organizationational abilities, i.e. attention to detail, ability to prioritize activities and workload, taking a systematic approach to addressing issues
• Familiar with the agency RFP process and experience in leading/supporting/participating in the selection process
• Strong analytical skills with ability to understand drivers and impacts
• Experience in biotech or pharmaceuticals industry preferred
• Strong verbal/written communication, and interpersonal skills in order to interact with, focus, resolve conflict, and drive consensus among cross-functional teams
• Experience with creative service program management is a plus

For jobs in the United States:

As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact careers@gilead.com for assistance.

Following extensive monitoring, research, consideration of business implications and advice from internal and external experts, Gilead has made the decision to require all U.S., Canada, Australia, Singapore, and Hong Kong employees and contractors to receive the COVID-19 vaccines as a condition of employment. “Full vaccination” is defined as two weeks after both doses of a two-dose vaccine or two weeks since a single-dose vaccine has been administered. Anyone unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation.​

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.

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Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.






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