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Senior Manager - IT Quality Assurance

Lake County, Illinois
Start date
Mar 10, 2023

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Quality, Quality Assurance, Quality Control
Required Education
Bachelors Degree
Position Type
Full time
BioMidwest, Best Places to Work

Job Details


The Sr Manager, IT Quality Assurance is responsible for providing quality assurance oversight for software validation activities.  This role will support the strategic direction to ensure business objectives are met. This position ensures that defined software validation practices and procedures are being followed.  The Senior Manager, IT Quality Assurance will manage a team of quality professionals with quality assurance accountability for regulated IT systems within  Information Research/ R&D.


  • Manage a team of Quality professionals who assure regulated applications for a Information Research/ R&D are implemented and maintained in accordance with AbbVie’s System Lifecycle (SLC) process.
  • Ensure software quality assurance is achieved during IT projects while meeting project objectives and deliverables; review validation deliverables to ensure consistency with defined practices and procedures.
  • Oversee validation support to project managers regarding activities supporting existing applications in all phases of the System Development Life Cycle process.
  • Manage the integration of new validation technologies, processes, and quality assurance practices within an AbbVie Information Research/ R&D.
  • Initiate process improvements to reduce validation costs and cycle time.
  • Defend AbbVie IT practices and system qualification and validation documentation to Federal and international regulators during inspections and audits.
  • Relationship Management: Establish and maintain high-quality relationships with all levels across the company and with external partners.
  • Responsible for all aspects of people leadership; setting expectations, coaching, counseling, developing, evaluating, feedback, hiring, discipline and separations. Confront and resolve employee issues in a constructive and timely manner. Responsible for overall morale of team.
  • Build a high performing team with depth and breadth of knowledge.
  • Excellent communication skills and able to deal constructively with conflict.

  • Bachelor's Degree with 8 years’ experience. Preferably a BS in Computer Science, Engineering, or another technical discipline.
  • 8 years of experience in a formal software development lifecycle with at least 5 years in a GxP software environment.
  • 3 years of experience leading teams.
  • 3-5 years’ experience in a regulated software development / validation environment, leading software validation efforts or providing software quality assurance support and managing teams.
  • Knowledge of regulations and standards that affect the health care industry

This position is part of AbbVie’s Information Security & Risk Management (ISRM) team.  We are here to put our partners in a position to succeed. We do it by providing the knowledge, tools, and support they need to effectively use data and technology while also effectively managing risk.

AbbVie is an equal opportunity employer including disability/vets. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a person’s relationship or association with a protected veteran, including spouses and other family members, or any other protected group status. We will take affirmative action to employ and advance in employment qualified minorities, women, individuals with a disability, disabled veterans, recently separated veterans, Armed Forces service medal veterans or active-duty wartime or campaign badge veterans. The Affirmative Action Plan is available for viewing in the Human Resources office during regular business hours.


AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, and YouTube.

Stock Symbol: ABBV

Stock Exchange: NYSE

Find Us
1 North Waukegan Road
North Chicago

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