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Patient Engagement Service Owner (USBU)

Boston, Massachusetts
Start date
Mar 10, 2023

Job Details

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Job Description

Patient Engagement Service Owner

Takeda PharmaceuticalCambridge, MA

About the role:

The Commercial system group - USBU and OBU within Takeda is looking for Patient Engagement Service Owner who will develop a patient centric technology foundation that enables a personalized patient experience, delivering improved patient outcomes, and generating relevant data. Join Takeda as a Patient Engagement Service Owner where you will build a platform made up of trusted partners providing personalized digital and data-driven solutions to empower patients and their healthcare providers. As part of the Commercial Strategic Team, you will report to Head of Patient Engagement Service Line.

How you will contribute:
  • Act as a single point of contact and be accountable for Patient Engagement solutions for USBU and OBU.
  • Act as an SME, Service Lead and Advisor for Patient Engagement in USBU and OBU.
  • Build Patient Engagement roadmap and vision for Patient Engagement solutions needed to enable current and future business priorities across all LOCs in USBU and OBU, with focus on harmonization, reusability and standardization.
  • Identify and deliver synergies to USBU and OBU DDT through delivery of Patient Engagement solutions on enterprise platforms and utilization of reusable components and solutions built across for rest of Takeda.
  • Drive adoption through delivery of products that are of high quality and high value.
  • Develop and drive a roadmap of 24 to 36 months for relevant products and solution in USBU and OBU.
  • Responsible for collection and analysis for demand in USBU and OBU for deployment of Patient Engagement solutions, including the determination of Business Value together with the DDT and development of Total Cost of Ownership
  • Accountable for setting of delivery squads of internal/external team of technical solution specialists, in line with the roadmap and demands in USBU and OBU.
  • Accountable for successful delivery of Patient Engagement solutions solutions all countries and franchises in USBU and OBU by leading the delivery squads.
  • Support the product owners to manage and groom product backlogs based on operational KPI targets for the product team
  • Drive the transformation journey of moving to agile Product based delivery, enabling the product owners to be successful through provisioning of agile, high quality and cost effective services.
  • Build trust and relationship with the USBU and OBU DDT and business teams, through thought leadership, quality delivery, partnerships and accountability of Patient Engagement delivery in USBU and OBU.
  • Integrated end to end focus of solutions through the value chain including collection and utilization of data as key enablers.
  • Responsible of Software and System Integrator Vendor relations (License, Contracting and Project Delivery)​
  • Ensure quality application support for the differentapplications in scope​
  • Interface to the rest of the GDT organization for enterprise technologies/services like Informatica, AWS​, Devops, Mulesoft, Tidal, etc.
  • Drive Business as Usual operations and ReleaseManagement​ for USBU and OBU
  • Ensure application of agile and devOps principles in service delivery for USBU and OBU
  • Ensure project documentation according to Takeda standards.


Technical/Functional (Line) Expertise

  • Deep and functional understanding of patient engagement processes, needs, capabilities, compliance needs, etc.
  • Deep understanding of current technology topics (e.g., cloud products and platforms, micro-service architectures, automation, and API integration);
  • Strong knowledge of software development lifecycle and experience in Agile methodologies.


  • A strategic mindset, able to see the big picture and able to create and articulate vision and northstar
  • Able to influence peers and other leaders on overall strategy (vision, capabilities, platform, providers, roadmap)
  • Able to create a technology roadmap and to lead a team towards this technology roadmap
  • Empowerment of direct reports in the creation of strategic customer experience capabilities, whilst fostering a high performing team focused around a life-long-learning culture
  • Strong communication skills with ability to articulate and optimize design based on the value to the user and the business.

Decision-making and Autonomy

  • Ability to make autonomous decisions in the best interest of serving the needs of businessand Takeda
  • Ability to to connect, orchestrate and influence different stakeholders from various departments and vendors to drive for affordable and usable solutionsand drive business value
  • Able to influence stakeholders in a complex organization, with ability to ensure delivery and maintenance of Patient Engagement solutions at all levels of the organization


  • Able to clearly communicate and foster alignment across all levels of the organization
  • Is required to build strong working partnerships with Business leaders and DDT team.
  • Build strong cross-functional relationships with team members from multiple functions and teams (e.g. DDT, Enterprise Architects, UAMS, etc.)
  • Able to strongly influence around the adoption and utilization of Patient Engagement solutions across BU’s
  • Strong ability to build external parterships with industry partners and suppliers
  • Be a trusted advisor to the business.


  • Shape and innovate technology to be developed within Patient Engagement and applied across Takeda’s product teams, business units and global functions;
  • Function as a thought leader and evangelist for innovative technology including perspectives on starts ups and new innovative products;
  • Continually innovate to produce improved Patient Engagement products / services to support the needs of rapidly innovating product teams.


  • The successful candidate in this role must be able to cooperate with and inspire various stakeholders across all business and technical domains and in all world regions;
  • The role must set up and continuously shape development of innovative technology within Patient Engagement ecosystem, third-party vendors and across Takeda stakeholders.

Minimum Requirements/Qualifications:

  • Degree in Computer Science/Business Informatics or other relevant graduate degree required;
  • 2+ years of experience as a Service Owner/ Manager with software products;
  • 3+ years of experience conveying current technology trends, excellent feel for exceptional user experiences and design;
  • 5+ years of experience with Salesforce Health Cloud and related products
  • Experience in agile and SAFE methodologies and software development lifecycle;
  • Strong communication skills with ability to articulate and optimize design based on the value to the user and the business, lead ideation sessions and workshops;
  • Experience working in a life sciences environment and/or familiarity with Takeda strongly preferred.


  • Master’s Degree
  • Familiarity with regulated systems – general level of understanding of computer systems validation.
  • Experience as a Product Owner / Manager with software products;

What Takeda can offer you:
  • Comprehensive Healthcare: Medical, Dental, and Vision
  • Financial Planning & Stability: 401(k) with company match and Annual Retirement Contribution Plan
  • Health & Wellness programs including onsite flu shots and health screenings
  • Generous time off for vacation and the option to purchase additional vacation days
  • Community Outreach Programs and company match of charitable contributions
  • Family Planning Support
  • Flexible Work Paths
  • Tuition reimbursement

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Absent an approved religious or medical reason, all US field-based employees must be fully vaccinated for COVID-19, as a condition of employment.

In accordance with the CO Equal Pay Act, Colorado Applicants Are Not Permitted to Apply.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.


Boston, MA

Worker Type


Worker Sub-Type


Time Type

Full time


Takeda is a global, values-based, R&D-driven biopharmaceutical leader headquartered in Japan, committed to discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. Takeda focuses its R&D efforts on four therapeutic areas: Oncology, Rare Genetics and Hematology, Neuroscience, and Gastroenterology (GI). We also make targeted R&D investments in Plasma-Derived Therapies and Vaccines. We are focusing on developing highly innovative medicines that contribute to making a difference in people’s lives by advancing the frontier of new treatment options and leveraging our enhanced collaborative R&D engine and capabilities to create a robust, modality-diverse pipeline. Our employees are committed to improving quality of life for patients and to working with our partners in health care in approximately 80 countries and regions.

For more information, visit

Stock Symbol: TAK

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650 East Kendall Street
United States

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