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Patient Access, Hub Operations Senior Manager

Tampa, FL
Start date
Mar 7, 2023

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Job Details


If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. Its time for a career you can be proud of.

Patient Access, Hub Operations Senior Manager


What you will do

Lets do this. Lets change the world. Amgen is a values-based organization with a powerful sense of shared purpose toward our mission: to serve patients. Within Global Commercial Operations, we provide the capabilities, resources, and rewards of a global enterprise, while maintaining the entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through challenging assignments, career development, and valuable opportunities.

This position is part of the Patient Support team for our Medical Benefit Portfolio and reports to the Marketing Director, Patient Access.

Key Responsibilities:

  • Operational initiatives as it relates to our Amgen Assist Patient Services Hub and the reimbursement support services offered for our patients and HCPs.

  • Serving as a business lead for system design and development for Amgen Assists tools including but not limited to CRMs, HCP facing platforms, and field analytics insights (i.e., Pulse, TAR, HCP Portal).

  • Lead, supervise, and foster the career development of the Hub Services team

  • Design patient and provider coverage support processes (e.g., identification of existing and new sources of coverage, review of standardized PA/appeals forms and other relevant resources, including establishing SOPs (including points of entry)

  • Lead for system related operational support including field training and issue resolution

  • Serving as the patient access lead for new initiatives within the Amgen Assist hub team as it relates to system operational initiatives with strategic vendors.

  • Manage the coordination of payor updates with strategic vendors across portfolio to include plan updates and electronic benefit verification impacts

  • Coordination with Amgen Assist team to develop system driven operational SOPs

  • Work cross functionality to drive system efficiencies across all patient access vendors (i.e. field reimbursement team, fulfillment and nursing support vendors)

  • MAC submission of above brand call center materials, including trainings

  • Evaluating opportunities across the entire PSP portfolio


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The operations professional we seek is a critical thinker with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of Marketing and/or business experience in a role aligned with a Marketing/Sales/hub commercial organization


Masters degree and 4 years of Marketing and/or business experience in a role aligned with a Marketing/Sales/hub commercial organization


Bachelors Degree and 6 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial/hub organization


Associates Degree and 10 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial/hub organization


High school diploma / GED and 12 years of Marketing and/or business experience in a role aligned with a Marketing/Sales commercial/hub organization

Preferred Qualifications:

  • Access and Reimbursement experience from a program development, marketing, sales, operations standpoint

  • Call center or reimbursement hub management experience within pharma or consumer industries

  • Two years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

  • Consulting skill-set a plus including critical thinking, project planning, presentation skills, PPT, Excel

  • Process management experience in order to build greater efficiencies and optimize programs

  • Program innovation and continuous mind-set in order to deliver the best experience to our customers

  • Strong analytic experience, including basic financial modeling and Microsoft Excel skills with attention to detail

  • Strong project management skills to track complex projects thru completion on time and within budget

  • Strong communication skills strong spoken and written communication skills to translate Amgen business requirements into operational programs at a partner operation, and ability to optimally navigate to win-win agreements across diverse internal and external partner groups

  • Leadership skills ability to provide direction, strategy, and mentoring to assigned operations managers


What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

The annual salary range for this opportunity in the U.S. is $145,729-$184,428.

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.

A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

Stock-based long-term incentives

Award-winning time-off plans and bi-annual company-wide shutdowns

Flexible work models, including remote work arrangements, where possible

Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.
Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancers, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


We are all different, yet we have this in common: our mission to serve patients. This sense of shared purpose is key to our becoming one of the world’s leading biotechnology companies. It guides us as we continue to launch new medicines and reach millions of patients worldwide.

We live the mission.

We win together.

We thrive on continual challenge.

Our team of 22,000+ scientists and professionals worldwide bring distinct perspectives and experiences to all we do. We leverage our global talent to achieve together—to research, manufacture and deliver ever-better products and greater depth to our mission.

At Amgen, there is a strong correlation between our high level of diversity and performance. Because addressing issues with a wider range of perspectives and approaches leads to more creative problem-solving. Together, we’re transforming the promise of science and biotechnology into therapies that have the power to restore health.

Connect with us to explore how you can Win, Live, and Thrive at Amgen.


Find Us
Corporate Headquarters
One Amgen Center Drive
Thousand Oaks

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